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Sport Mazda North
- Car Dealers
- Longwood, FL
About this business
Location details
400 N US Hwy 17 92, Longwood, FL, 32750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Very bad because I paid for a service that they never gave me nor did they solve it
Business response:
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
The technician that worked on my car was horrible. I would love to talk to a manager a
Business response:
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Very upset with the way we were treated by the manager Zee is a wonderful salesman This isn’t a reflection on Zee Just Management and the process of constructing the vehicle
Business response:
Thank you for providing this feedback, Elizabeth, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Couldn't find my additional year of service in the system. Had to wait 30 min after showing them proof. Waited 4 hours at the dealership. Resolved my issue with CarPlay though. People at front desk was barely apologetic for the wait and making me wait with my toddler
Business response:
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Well got oil change on Saturday Monday noticed oil leaking bad on ground had to have car towed missed work on Tuesday not happy
Business response:
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Making the appointment and dropping the car off was great. Picking up the car took a very long time.. unacceptable.
Business response:
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Wireless charger on new Mazda is not working properly. Was advised Mazda was contacted, and the mechanic was advised wireless chargers don't work well. Sat at the dealership for two hours. The customer service rep was very nice. No problem with him.
Business response:
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
The sales experience was good and it was pretty fast, but they promised to detail the car and balance the tires which they never did
Business response:
Hello Dan. This is Jay Mealey, owner of Sport Mazda North. I appreciate your business and I am glad you had a pleasant sales experience. I apologize that there were a couple of things that didn't happen. I would like to help resolve these outstanding issues. Please reach out to me at jaymealey@gmail.com with your contact information. I am here to help. I look forward to hearing from you and I sincerely appreciate your business. Jay Mealey / Owner
It is incredibly disheartening to experience theft, especially when it happens in a place where I expected professionalism and trust. I took my car to the dealership for a routine oil change, only to discover that a device had been stolen from my center console. To make matters worse, the service manager never reached out to address the issue directly, choosing instead to communicate through one of his service associates. This lack of accountability and personal responsibility from the manager only adds to the frustration an... read more
Business response:
Hello. This is Dan Parker and I am the GM at Sport Mazda North. I greatly apologize for all of the inconvenience and confusion with what should have been a simple visit. I want to make sure that this is all handled to your satisfaction. I made sure that our Service Director was aware of this and he has been involved for the past few days. Please reach out to me directly at dparker@dmsportautogroup.com if this has not been resolved. I appreciate you being a Sport Mazda North customer and I am available to you for any issues n... read more
Frequently asked questions about Sport Mazda North
How is Sport Mazda North rated?
Sport Mazda North has a 4.8 star rating with 10,424 reviews.
When is Sport Mazda North open?
Sport Mazda North is closed now. It will open tomorrow at 9:00 a.m.