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Sport Mazda North
- Car Dealers
- Longwood, FL
About this business
Location details
400 N US Hwy 17 92, Longwood, FL, 32750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I wanted to share my experience regarding my recent maintenance service visit. I brought my vehicle in for an oil change, tire rotation, and wheel alignment. When my father-in-law picked up the vehicle and drove it home, a clacking noise immediately became noticeable. Thinking it may have been something loose in the trunk, I checked the vehicle, but that was not the case. I brought the vehicle back for inspection, and I was informed that the sway bar links were loose and needed to be tightened. The technician did tighten the... read more
Business response:
Sephanie, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
The dealership experience is good, but the technician that serviced my car sent me away with a bad tire and left me with a flat when I specifically asked to look at the tires
Business response:
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Brought the vehicle in 3 different times for them to find 3 separate major issues
Business response:
Jason, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
My tech was great. I am upset about all the items you want me to repair everything i get an oil change.
Business response:
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Vehicle was brought in for a very specific service issue. Initial Service Advisor was given very specific instructions on the vehicle concern. I received a update within 2 hours which completely ignored the very specific service instructions. Now the vehicle will have to be returned for the same service concern wasting customer time..
Business response:
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
I've been a customer since 2011 when I made my first purchase with Mazda North, And started leasing with my next purchase. I made an appointment a week ahead of time and it took over an hour and a half for just a 5K routine oil change and rotation. It was raining that day so I told them not to worry about a cart wash, but if they would detail the inside would be appreciated. Not done and not even a top up of gas which in previous visits they would always top up my vehicle. They coffee machine wasn't topped up while costumers... read more
Business response:
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.
Brought car in under warranty for a noise with the air conditioner. After being charged a diagnostic fee they needed to remove dash to further diagnose ($1400). I declined and had to pay the original diagnostic fee even though the noise was easily duplicates but I did not want to be stuck with an uncovered $1400 dash removal if the warranty company declined repairs. I'? Now forced to wait for it to break in order to get it fixed.
Business response:
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
3 The dealership needs a personality adjustment. Not a very welcoming atmosphere. If want to keep customers coming back make them feel appreciated more.
Business response:
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time.
Horrible service department. They don't call, they don't communicate, and they are unhelpful and not very polite. The person that checked me in was very nice, but my car sat there a full day longer than it had to because they claim they called the wrong number. Yet. I called them twice and left messages with my "busy" service person. Still unsure of who I was assigned as a service person to begin with. Also, while my number was completely wrong on the paperwork, my correct number was left with the receptionist twice and was ... read more
Business response:
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Frequently asked questions about Sport Mazda North
How is Sport Mazda North rated?
Sport Mazda North has a 4.8 star rating with 10,424 reviews.
When is Sport Mazda North open?
Sport Mazda North is closed now. It will open tomorrow at 9:00 a.m.