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Sport Mazda North
- Car Dealers
- Longwood, FL
About this business
Location details
400 N US Hwy 17 92, Longwood, FL, 32750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Everything was good, except it was 2. 5 hours for oil change and tire rotation It was too long
Business response:
We are so glad that we had the opportunity to work with you. We look forward to continuing to serve you in the future!
Every time I come to this dealership, i have an issue with my maintenance package. I tell them every time that I have the paclage for my oil changes and they always give me grief about it. Typically Juan is the one who helps my sister and I with both our cars but the last two visits he has not been available and he is pretty good with us. But this last visit, I was mot happy picking up my sister’s car. The man helping us said he would need to call and verify on Monday with Daytona’s servicing dealer about our package. I said... read more
Business response:
Thank you, Molly, for this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Disorganized, frequent mistakes in service recommendation and handling of the situation, all while I was left in the dark
Business response:
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
No No No No Stop sending these texts after my Mazda Service visits. I'll contact Dealer if ever unhappy with their service
I HAVE LEASED AT LEAST 5 MAZDA'S AND NEVER HAD A PROBLEM UNTIL NOW. MY ONLY CAR IS THE CX 90 AND I TRULY HATE THIS CAR. I WENT IN FOR SERVICE AND LOW TIRE PRESSURE IN FRONT DRIVERS SIDE. I MADE AN APPOINTMENT AND WAITED OVER 3 AND A HALF HOURS AND THEY SAID I NEEDED A NEW TIRE. THE COST WAS $502 AND GAVE MY CREDIT CARD AND THE TOTAL BECAME $522. THEY SAID THEY ADDED A FEE FOR USING MY CREDIT CARD.THIS NEVER HAPPENED BEFORE.
Business response:
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
This dealership was taken over (bought out/rebranded) from a dealership where I purchased my car and had service done there for 22yrs. (Cory Fairbanks Mazda was bought out unfortunately years ago, CF was much better) And after recent service ordeal I don't want to go back, or have anything to do with other dealerships under this mega dealer owner's umbrella. You can't just have 1 service request, they sell you packages for groups of services you may not need for the cost involved. Just a way to get more money out of the cust... read more
Business response:
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
2hrs to change oil is ridiculous. I don't like wasting my time on things I requested not to be done. Inspections on a vehicle with less than 40k miles is not necessary.
Business response:
Roland, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our service team. Thank you for your time, and hopefully, we can get to the bottom of this.
Andres was nothing short of amazing however, the people in the service department that were supposed to clean the car top off the fluids and just make the car presentable. We’re not doing their job. We had to send the car back at least four different times for it to be cleaned and detailed Which should not have happened a deal that could’ve taken two maybe three hours max took about 5 to 6 hours. They lied on the report and said that the car had been detailed and that the fluids were topped off when my son and I checked the ... read more
Business response:
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
I am unhappy with the service presented in this branch, I have gone several times for one or another event with my car and I often have to return for the same inconvenience since they never solve the problem. I must note that the service advisor is super friendly and always gives me an explanation and solution.
Business response:
Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Frequently asked questions about Sport Mazda North
How is Sport Mazda North rated?
Sport Mazda North has a 4.8 star rating with 10,424 reviews.
When is Sport Mazda North open?
Sport Mazda North is closed now. It will open tomorrow at 9:00 a.m.