This profile has been claimed by the business owner or representative.
Stress-Free Auto Care
- Auto Repair
- Fremont, CA
About this business
Location details
3824 Union St, Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
Lured into the shop by the online quote on their website of a few dozen dollars for an air conditioning issue. When I got to the shop I was told that I had to pay 185 bucks to do a diagnostic. What's worst is their diagnostic is wrong and is different from what service center found out. What a waste of money.
Business response:
Hello Lawrence, I'm sorry for the delayed response here. I hear your frustration at how it seems you were brought here under false pretenses. I'm sorry that there was confusion at the time of arrival due to unclear expectations set by our online interaction, or incorrect advertising at the time. Our diagnostic fee is an hour's worth of labor. Our labor rate is at $185.00. I did notice our website that didn't show the proper amount for a diagnosis and have corrected that issue so that moving forward, other customers won't... read more
Good service and thorough. Appreciated the loaner car while waiting for my jeep to be repaired
Business response:
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience at Stress Free Auto Care. Our team is dedicated to providing top-notch service and ensuring our customers' satisfaction throughout the entire process. We understand that having your vehicle repaired can be an inconvenience, so we're delighted that you appreciated our loaner car service. We always strive to make the experience as stress-free as possible for our customers, and it's great to know that you found... read more
Great customer service, appreciate the transparency, high quality work and efficient. Thank you for taking good care of our cars! You are now our go to place!
Business response:
Thank you so much for taking the time to share your experience with Stress Free Auto Care! We truly appreciate your kind words and are delighted to hear that you had a great visit to our auto care center. Our team takes pride in delivering exceptional customer service, and it's fantastic to know that you felt well taken care of during your visit. Transparency is one of our core values, and we're thrilled that you appreciate it. We believe that our customers deserve to have a clear understanding of the work being done on the... read more
Made an online appointment for a brake fluid exchange. The price listed online for the service was significantly lower than other shops. When I arrived to check in for the service I was quoted a price significantly higher than other shops in the area. Naturally, I balked at the quote and referred the service attendant, Greg, to the stated price on the website. He immediately recognized that the stated price was incorrect but, without hesitation, offered to do the work for the price listed on the website. This, in my experien... read more
Business response:
Thank you for taking the time to share your recent experience at Stress Free Auto Care. We greatly appreciate your feedback and are delighted to hear about your positive encounter with our team, particularly Greg. We understand that your initial experience with the pricing may have been a bit unexpected, and we sincerely apologize for any confusion caused. At Stress Free Auto Care, we strive to provide accurate and transparent pricing online, but it seems there was an error in this instance. We truly value your honesty in b... read more
I went to multiple places asking about a weird part that had fallen off the bottom of my car. These were the first shop to thoroughly explain to me why I didn't actually need to make the repair and they didn't charge me just to look at the car either. Fantastic customer service!
Business response:
Thank you so much for taking the time to share your experience with Stress Free Auto Care! We truly appreciate your kind words and are delighted to hear about your positive encounter with our team. At Stress Free Auto Care, we strive to provide a transparent and customer-centric approach to auto care. We're thrilled to learn that you found our explanation helpful and that we could save you unnecessary expenses. Our goal is to ensure that every customer leaves our shop with a thorough understanding of their vehicle's needs.
My family has been going to Bob's Automotive for as long as I can remember. Bob and the mechanics he employed were always knowledgeable, accommodating and took the time to explain the repairs needed, offer options and work with us as if we were family. When Bob retired and Stress Free came into the picture NOTHING CHANGED -aside from the paint on the outside of the building and the interior of the office. Paul and Greg are great and Steve (the mechanic that had been there for the majority of our repairs) is still there and h... read more
Business response:
Thank you so much for taking the time to share your experience with Stress Free Auto Care. We truly appreciate your thoughtful and detailed review. It warms our hearts to hear that your family has had a longstanding relationship with Bob's Automotive, and we're incredibly honored that you chose to continue that tradition with us at Stress Free. We understand the significance of finding an auto care provider who not only delivers top-notch service but also treats you like family. It's fantastic to know that the transition fr... read more
TL;DR: great communication, great services, great prices A few days ago, I had the single most heart-stopping experience known to man. Yes, it was the dreaded Weird Noise™ coming from my car. With nothing but a few key words and the foggiest idea of what the issue might be, I created a Yelp project. Stress-Free Auto Care reached out within an hour, and a beautiful relationship began in earnest. I had a same day appointment set up within minutes. All communication was through text, ensuring quick and by the minute updates. I ... read more
Business response:
Thank you so much for taking the time to share your wonderful experience with Stress-Free Auto Care! We're thrilled to hear that we were able to provide you with great communication, excellent services, and competitive prices. We understand how stressful it can be when your car starts making strange noises, but we're here to alleviate those worries and provide you with a stress-free auto care experience. Our team is dedicated to delivering exceptional service from start to finish, and we're glad that we could promptly reach... read more
Highly recommended !! Gregory is very professional and kept me apprised of the issues with my audi and fixed it in a timely manner. Gregory was very patient and understood my concerns and addressed them. They didn't over quote or over charge me and told me keep an eye of few issues which might need addressing in future. 10/10 for customer service and satisfaction !!!
Business response:
Thank you for your glowing review! We greatly appreciate your kind words and are thrilled to hear that you had a highly satisfactory experience with Gregory at Stress Free Auto Care. Our team takes great pride in delivering professional and efficient service to our valued customers. It's fantastic to know that Gregory provided you with timely updates, addressed your concerns, and exhibited patience throughout the process. We believe in transparent and fair pricing, and we're glad to hear that you found our quotes reasonable... read more
Steve has worked on my 1972 Nova for many years. His knowledge, along with his professionalism, easy going personality, and thoughtfulness is why I continue coming back. The shop has got a new light and spacious facelift. Friendly staff.
Business response:
We greatly appreciate your continued trust in our services and your loyalty over the years. Our team takes pride in providing knowledgeable and professional auto care while maintaining a friendly and approachable atmosphere. We're glad to hear that you're enjoying our newly renovated shop, designed to create a light and spacious environment for our customers. Our goal is to provide a stress-free experience, and we believe that a comfortable and inviting space plays a significant role in achieving that.
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 624 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.