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Stress-Free Auto Care
- Auto Repair
- Mission Viejo, CA
About this business
Location details
23761 Via Fabricante, STE A, Mission Viejo, CA, 92691, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Service was great. Just was not explained at what the extra service was for. Also the estimate I was given was way over what I was told. I was told at the last minute that extra work needed to be done.
Business response:
Thank you for your feedback—it’s great to hear the service itself was good, but I’m sorry to learn there was some confusion about the extra service and pricing. Clear communication is something we take seriously, so I completely understand how frustrating it must have been to receive last-minute updates without a thorough explanation. We’re eager to make this right and improve your experience moving forward. Please don’t hesitate to reach out so we can go over any concerns in detail. Your feedback helps us grow, and we truly... read more
We went to Neighborhood Auto Care before it was purchased. Under Neighborhood, we had a $250 service credit. We called Stress Free Auto Care and they agreed on the phone to honor that credit. I thought that was great and wanted to give Stress Free my business because of it. When I went in for service, they then said they would not honor the credit, even though they had already agreed to it before booking the appointment. I would have loved to give them a chance, but if they will not even honor the agreement they make over th... read more
Business response:
Dear Matthew, Thank you for taking the time to share your experience. We sincerely apologize for any miscommunication regarding the service credit and the inconvenience it caused. Upholding agreements and building trust with our customers are top priorities for us, and we regret that we fell short in this situation. We would greatly appreciate the opportunity to make things right. We tried to contact you before your appointment to discuss your agreement with the previous ownership Neighborhood Car Care so we didn’t have an... read more
The name says it all- work done as promised, very attentive and took as much time as needed answering my questions. Well done and I'll be going back for regularly scheduled maintenance
Business response:
Thank you so much for the kind words! We’re thrilled to hear that your experience truly lived up to the "Stress-Free" name. Taking the time to answer your questions and making sure everything is done as promised is what we’re all about. We're honored to be your choice for regular maintenance, and we look forward to keeping your vehicle in great shape. Have a fantastic Stress-Free day!
Colin is the best. He's been taking care of my cars for many years. He is trustworthy and friendly. It is worth the 10 mile drive.
Business response:
Thank you for your loyalty and for trusting Colin with your cars over the years! It’s fantastic to hear that his friendliness and trustworthiness keep you coming back, even with the 10-mile drive. We’re lucky to have team members like Colin who make a real difference for our customers. We’re here anytime you need us, and we look forward to continuing to take great care of your vehicles. Have a wonderful Stress-Free day!
Stress-Free Auto Care was very easy to work with. They were easy to get ahold of, explained everything in detail, and kept us in the loop. They made a hard situation (being down a car) much easier.
Business response:
Thank you for sharing your experience! We’re so glad we could make a tough situation a little easier for you. Clear communication and keeping you informed every step of the way is exactly what we aim for. We know being down a car can be stressful, so it’s wonderful to hear that we could help make it as smooth as possible. We’re here whenever you need us—have a wonderful Stress-Free day!
The car had an engine light on, and I dreaded taking it to any mechanic not knowing what they would find out. The gentleman who helped me was very courteous and friendly and reassured me that this light just turns on after so many miles and wasn't related to any actual issue. He took the time to check all was right and turned off the light. He spent a good 20 minutes with me without charging anything at all while taking all his time to explain the reason for this light on with a smile on his face the whole time.
Business response:
Thank you so much for sharing your experience! We completely understand how stressful an engine light can be, especially when you’re unsure what it might mean. It’s wonderful to hear that our team took the time to reassure you, check everything thoroughly, and explain the situation without any charge. This is exactly the kind of friendly, honest service we strive for—making sure you feel informed and at ease. We’re glad we could help turn a dreaded visit into a positive one! If you ever need anything else, we’re here for you... read more
We were very impressed at this entire operation. No stress is right! They keep you informed the entire way and give you a detailed analysis of your car's condition. We will definitely be back!!!!
Business response:
Thank you for the wonderful feedback! We’re thrilled to hear that our team kept you informed and made the experience completely stress-free. Providing detailed insights into your car's condition is what we’re all about, so it’s great to know that made a positive impression. We look forward to welcoming you back anytime you need us! Have a fantastic Stress-Free day!
Zero stars thanks to this place my car doesn't run it won't drive over 6 Miles per hour and so it sucks I can get it fixed because I haven't been to work and sadly u guys are afraid to talk to me so this is where I'm am and I had to pay someone 30 to remove my dipstick that you guys broke off
Business response:
Hello Adrianna, We’re genuinely sorry to hear about your experience and understand your frustration. It’s never our intention for any customer to feel dissatisfied with our service. Please know that we take issues like this seriously, and we’d love the opportunity to make things right. If you’d be willing to reach out to us directly, we’re more than ready to discuss this situation with you and help resolve it. We have tried a few times to reach you at no success on our end. We strive to deliver the best service, and your f... read more
Had my Nissan to be fix and I couldn't be happier about everything. The team gave to my wife and me an excellent attention and support to see what we need to be done immediately. I am really happy with the result of this service. I highly recommend Stress Free Auto Care.
Business response:
We’re so glad to hear that you and your wife had such a positive experience with us! Giving you the attention and support you need to make informed decisions is exactly what we aim for, and it’s fantastic to know you’re happy with the results. Thank you for trusting us with your Nissan and for the high recommendation—we’re here whenever you need us next. Have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 699 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open at 8:00 a.m.