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Stress-Free Auto Care
- Auto Repair
- Mission Viejo, CA
About this business
Location details
23761 Via Fabricante, STE A, Mission Viejo, CA, 92691, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Excellent service, very efficient, and excellent communication in answering questions. I highly recommend.
Business response:
Thank you so much for the wonderful feedback and recommendation! We’re thrilled to hear that you found our service efficient and our communication helpful. Making sure all your questions are answered is a big part of our commitment to a stress-free experience. We’re here anytime you need us—have a fantastic day!
I brought my vehicle in for a leak that could have been possibly leaking from a gasket Stress Free repaired. The leak came from the oil pan plug. Manager Alonso told me my car would be ready within the hour. I arrived at the shop and my car wasn't ready. The part wasn't even delivered yet. Waited over a half hour. Then I was charged $120 which was never told I would be charged. Drove the car for five minutes and parked it for an hour just to see a huge puddle of oil. I dropped off the car that evening. Manager Grant advised ... read more
Business response:
Thank you for sharing your experience! We're glad to hear that our team’s professionalism and expertise made a positive impression. It’s important to us to be honest with our customers, so we’re happy we could save you from unnecessary work. Knowing you can trust our advice is exactly what we aim for. We’re here whenever you need us—have a wonderful Stress-Free day!
I reached out directly to "Stress-Free" on their website, but they haven't bothered replying so I'm going to share that letter here. They took advantage of my young-adult daughter and I'm just not OK with the way they sold her a completely unnecessary procedure. "I recommended your shop to my daughter based off of a large number of positive Yelp reviews. She came in for routine service on her 2015 Prius with ~75,000 miles. See Invoice #xxxxx. I am very disappointed with how this went. Setting aside your ludicrous pri... read more
Business response:
Sorry you had this experience. We understand why this felt upsetting, especially when it involved your daughter and services you did not feel were necessary. At Stress-Free Auto Care, we never want anyone to feel pressured or taken advantage of. Our team did complete a full inspection, document their findings with photos, and review recommendations that were approved during the visit, but we also recognize that if the reasoning behind those recommendations was not explained clearly enough, that can leave a customer feeling ... read more
I'm not so sure it's stress-free any longer. When I was having the tires rotated along with other services being performed, they didn't bother to call when they couldn't find the key needed to remove the lug nuts. After waiting hours past the promised time, I called for an update and was told they had been searching for the key for over an hour. Why didn't they just call when they couldn't find it? The same appointment, I was having the oil changed and noticed a couple of months after the appointment that the car warning... read more
Business response:
Hi Jenna, Sorry you had this experience, Jenna. We can understand how frustrating it would be to wait past the promised time without an update, and then later be left questioning whether your oil service was completed properly. That’s not the kind of communication or confidence we want anyone to leave with. We appreciate you pointing out both concerns. We should have done a better job keeping you informed during the tire rotation when the lug nut key couldn’t be located, and we understand why the lack of a call added to y... read more
My car is stalling and I asked them to fix it. Instead, they charged me $300 for a job that did nothing. I thought my car was okay to drive only to get stuck in LA due to another stall. I was told it was the alternator causing the problem by multiple people. On the phone I was told that's not how that works and what they did should have fixed this issue. Well it didn't and I'm not about to go back for them to just charge me more to do nothing again. I'll take my business somewhere else.
Business response:
Hi MacKenzie, Sorry you had this experience, MacKenzie. We understand how frustrating and stressful it is to pay for a repair and then have the car stall again, especially when it left you stranded. When your vehicle was with us, we were not able to duplicate the stalling during testing, but we did find a damaged engine ground wire that could cause stalling and other electrical issues. That repair was made as the first step based on what we found at the time. That said, we can understand why you’d be upset if the problem ... read more
This place used to do a good job. Now they seem to follow the pattern of fix something and break something. After our last visit to have a rear light replaced the left rear blinker no longer works and the front left blinker does a fast blink. They said my battery was old and not working properly. I replaced the battery and the lights still have the problem. They don't take responsibility for their actions and blame the owner. It's a shame. This place used to be very honest. Now every time I point out that something isn't wor... read more
Long story short: After taking off our door panel to diagnose why the window wouldn't close, and taking 7 hours to do only that, "Stress Free" told us they couldn't raise the window ("because it was broken") so we could take some time to figure out how we wanted to proceed, given the high quote. When we got the car home, we took the door panel off and raised the window ourselves. It was not difficult, and I'm no mechanic. In other words, they lied because they wanted us to authorize the overpriced repairs on the spot.
Business response:
Thank you for sharing your feedback. We sincerely apologize for the experience you had with our service. It's clear that we failed to meet your expectations, and for that, we are truly sorry. The situation you described regarding the window diagnosis and repair is unacceptable. We understand your frustration and appreciate you taking the time to detail the issues you encountered, from the excessive time spent on diagnosis to the misrepresentation of the window's condition. Please know that we are taking your comments very ... read more
Charged me for 2 diagnostics; did not offer this cost go towards repair of the car. Waiting for 2 parts to arrive. I called for status 1 week later and I was told "only one part came in, don't call us, we will call you." That was 3 weeks ago. The previous company was more caring and family oriented (good guys). This place? It should not be called Stress-Free; how about Don't Care Auto.
3rd time I have had to bring my vehicle back for the same repairs and it is still not fixed, they claim they have a new management team but the issue is the higher ups and the way they want the business ran. 10 text messages an hour, 5,000$ bills before you walk in the door, list of things to fix and change on a virtually brand new car that are unrelated to what I came in for and they try and sell me on extra services before telling me what's wrong with my car which is why I initially came in!!! 0 stars if possible. Will of... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.7 star rating with 727 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.