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Stress-Free Auto Care
- Auto Repair
- Redwood City, CA
About this business
Location details
2333 El Camino Real, Redwood City, CA, 94063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been going to Ray's auto for about 4 years now and I like them. It's a very personable shop, casual and Will always takes the time to show and explain what he's doing. The price is affordable which is important to me. I don't need a shop that has high prices to compensate for their fancy waiting area, Starbucks coffee, free rental car service or shuttle service. Although Will has given me a lift and dropped off my car on several occasions. They are honest which is the most important thing. Not fix on my car is ... read more
I had my oil changed elsewhere and was told my rear brakes needed replacing and that it would cost $600+. Panicked, I started calling around and found Ray's. Not only did it cost less than half of the previous quote, they were very friendly and helpful. Despite being female and looking young, I didn't get any of the condescension I've gotten from other car places. The brakes are great, and like the other reviewer, I'm not planning to go anywhere else as long as I live in the Bay Area. Plus, they will bring you to Caltra... read more
Best ever Auto Repair shop I have ever gone to. If you have read any of my reviews, I am not always a positive person, it is easier to write negative reviews. But this place is the best. I got a $900 quote from Midas when they told me that my 4 disc brakes were in risk of failing soon and I would need to pay $300 just for parts. I didn't really believe them so I got a second opinion from Ray's. I bought parts online for $70, and the guys at Ray's installed those. Even told me that I should hold on to the front brakes a... read more
I paid to have both CV axles replaced here. Immediately upon driving, the car began shaking violently at 40 mph. The shop acknowledged the issue but said new parts would take 15 days. They refused to provide a rental car, sent me home in an unsafe vehicle, and verbally promised a full refund so I could fix it elsewhere. I took it to another garage that fixed it in 4 days. Upon removing the parts, they discovered and photographed that both axles were completely misinstalled and actively leaking fluid. When I provided this p... read more
Business response:
Joelle, this is a serious concern, and we understand why you are frustrated. A vehicle should not leave our shop with a new safety issue following a repair, and any commitments made about resolving the situation should be communicated clearly and handled consistently. Because the account you described involves the original repair, replacement parts, the vehicle’s condition afterward, and a refund discussion, we do not want to speculate or debate the details publicly. We would like our executive team to review the complete s... read more
Finally! A mechanic shop that doesn't try to upsell me, lie to me, and/or treat me like I'm a complete dumbass (I could tell you many horror stories ). My mechanic "of choice" from now on! Oh and great, reasonably priced, fast service. Thank you!!
Business response:
Thank you so much for the awesome and honest feedback! We truly appreciate you taking the time to share your experience. We’re really glad to hear you felt comfortable, respected, and not pressured—that’s exactly the kind of environment we work hard to create for every customer. No one should feel that way when getting their car serviced. It’s also great to know the pricing, speed, and overall service hit the mark for you. Hearing that we’ve become your “mechanic of choice” means a lot to our entire team. Thanks again f... read more
I came to Rays to change out tires on my Redeye hellcat rims. I had already removed the wheels to make it easier for them and brought em in with my truck in the bed. They swapped out the tires but gouged tf out of one of the rims. It was a very deep scratch. I brought this up to the owners attention and he was rude about it like it was my fault and said that these things happen when changing tires. I asked em if he could at least give me a bit of a discount for the damage but he said no. I would never recommend this place to... read more
I had suspension work done on my Ford SUV that I drive very infrequently. Ray's replaced the old shocks and a few bad joints. The shocks were low quality and made no difference in my ride. A few months later there was a banging from under the car. I took it to another mechanic that I trusted and he replaced sway bar links that Ray's had left loose, missing a bolt. They told me that the new ball joints that Ray's installed were not lubricated and would fail quickly if they hadn't corrected. I will never go back to Ray's... read more
Business response:
Hi Rick, I'm sorry to hear about your experience. We take feedback seriously and strive to provide the best service possible. Please reach out to us directly so we can address your concerns and make things right. Thank you for bringing this to our attention.
My experience was bad and here are the details: - At the beginning, I felt something was wrong because they were very reluctant to explain what's wrong with my car and simply try to only talk about what needs to be fixed or replaced. They were not pushy though, I give them that. - True, they will give an estimate before they do anything. Since I'm not a mechanic, I trust that the pricing will be fair regarding labor and parts. Using the invoice to compare the parts prices against what's available online, I was appalled! Th... read more
Business response:
Ramy, It is unfortunate to hear about your experience with us. All of our parts are OEM and come with a warranty of 1 year or 12,000 miles (whichever comes first). When shopping for parts online, they are not guaranteed to be OEM and possibly also do not come with a warranty. We do apologize if we did not get to your repairs in a timely manner and will do our best to make improvements on that. Though you felt our services were only worth 1-star, we appreciate you giving us a try. Regards, Management
I agree, the service is fast, but way over priced. If your a baler and have endless funds, it's a great fast place!
Business response:
David, Though you mentioned great things about our service, giving us a negative review is still hurtful to our business. We do our best to keep our prices low, while also keeping them competitive so we can stay in business. The cost of our services are all mentioned up front so there are no surprises and we do our best to work with each of our customers situations. Though you decided to give us 2-stars, we still appreciate you coming in to Ray's Auto Repair. Regards, Management
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.5 star rating with 431 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.