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Sunset Fishermen Beach Resort
- Resorts
- Playa del Carmen, QR
About this business
Location details
Bahía del Espíritu Santo 9, Bahía del Espíritu Santo 9, Playacar, Playa del Carmen, QR, 77710, Mexico
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Friendly staff, my king bed room was sufficient. Smelled old, couch had mold. Check in was fine, pool and jacuzzi is not heated. All inclusive saved lots of $, lunch menu really nice dinner not great. Only keg beer. The hotel layout of the pool and beach was nice, mostly timeshare folks older crowd. 10 minutes walk to 5th Ave for shopping and restaurants. Taxi only back to Airport $100! Or ADO bus.
Business response:
Dear guest,We appreciate all your comments that help us improve every day.
I got very bad service and treatment from reception.
Business response:
We are sorry that your experience was not the best.Thank you for pointing out this opportunity for growth. We are looking for new ways to prevent this from happening in the future.
Cons: Property is not well kept, front desk people are not very helpful, rooms are not as spacious as indicated in the pictures Pros: restaurant service very nice, servers are kind and dedicated, hotel location is great, good price
Business response:
We are sorry that your experience was not the best.Thank you for pointing out this opportunity for growth. We are looking for new ways to prevent this from happening in the future.
Sunset Fisherman The all inclusive experience is fair to poor. Dinner quality was mediocre at best and the staff was not very accommodating. We met family who stayed in another unit and the dining staff was resistant to moving two tables together, a fairly simple task. One restaurant and one outside grill. Staff kind of rude. Liquor at the bar on display was of a fine quality but liquor provided was in unmarked bottles pulled from under the bar. Maintenance issues from faulty circuits to power problems. Fridgerator took tw... read more
Business response:
Thank you for taking the time to send us your comments. We are sorry for your inconveniences and will work hard to better our services.
This place is NOT a resort. Absolutely horrible This is not a resort. They staff was not helpful at all. During checkin they took our info and literally didn't give us any info. They have two bars the pool bar closed at 5 everyday therefore you had to go into the lobby to get anything after 5. You can not get a drink after 10:30 including water. The one restaurant has only 3 options everyday. Lunch is the same 6 items every single day. Worst place I have ever had the misfortune of staying. Also hit you with a beach access fe... read more
Business response:
Thank you for sending your comments--they help us to improve. We are sorry for your inconveniences and are working to improve.
Beautiful in the photos, not in real life. The place is really run down and it was really dificultto find even with a GPS. The beach does not smell good.
Nice small hotel close to the beach and Playa del The Fishermen we like very much and planning to come there back. But there was a great disappointment: Our flight was at 5 pm at Cancun. After arriving at 7 pm to Fishermens we were told that there is not room available. Even we get the confirmation for the reservation and I called 2 days before arriving and was found in their system. Now they said we are not in the system and Expedia did not provide them with our reservation, what was not true. We were transferred to Haciend... read more
Frequently asked questions about Sunset Fishermen Beach Resort
How is Sunset Fishermen Beach Resort rated?
Sunset Fishermen Beach Resort has a 4.3 star rating with 983 reviews.
When is Sunset Fishermen Beach Resort open?
Sunset Fishermen Beach Resort is open now. It will close at 6:00 p.m.