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Taft Furniture and Sleep Center
- Retail
- Albany, NY
About this business
Location details
1960 Central Ave, Albany, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I ordered a couch (3 piece sectional) was told one piece was in, the next would be in a week later and the rest could be a couple weeks. Here I am almost two months later and multiple dates of delivery later and still waiting. Was told three different dates that my order would be ready. It continues to get delayed, yet they have already been paid in full. It has now, as of today, been delayed a fourth time for one piece. Asked to speak with a supervisor and have heard nothing back. I always have shopped Taft and even have a... read more
Business response:
Thank You Leslee for your patience and understanding! Mike and I will watch and ensure you get a call ASAP when the final piece to your sectional is in! JoAnna
Worst experience manger and the sales person did not know how to deal with the issue
Business response:
Hi Sarwat, please email me and explain. I'd like to help. joanna@taftfurniture.com.
Workers were rude
Shopped at this store for years, then had a salesman lie to us and ended up being treated like criminals by management! Absolutely the worst so-called customer service I’ve ever experienced! Some of their actions I’m sure were illegal. I’m beyond shocked! Avoid this place at all costs... I certainly will!
Business response:
Hello Katherine, As we discussed the only action required was to give back the defective mattress that was switched when our drivers went to pick it up. All of this negativity could have been avoided. We have been very cordial and not once used offensive language nor made accusations of criminal actions. Enjoy your New Year and Best of Luck.
The absolute worst customer service I’ve ever encountered! This place is horrible... avoid at all costs!
Business response:
Hello Katherine, had the mattress not been switched we could have avoided this course of action, as well as the BBB and Yelp. Taft Furniture wishes you and your family well for the New Year.
Dot ever by a bed from Taft I bought a king size bed the frame under bed broke I called and it was under warranty well still waiting two months later to have it fixed keep getting told its on the next truck I will never Ever buy a product from them again , sincerely still waiting
Business response:
Our apologies Ronald for this frustration. We ordered your rails on November 7 when we were sent over the claim from Montage, the accident insurance purchased in 2017 with your bed. You will have your bed back this Thursday after your delivery. Have a Happy Holiday & New Year. Taft Furniture & Sleep Center
Furniture arrived on time, except one piece was missing. Delivery people were very nice and helped me track it down, was delivered 2 hrs later. No explinatuon from delivery dept as to why it was left off the truck. No instructions for assembly of sectional. Appears brackets were not properly installed . Still waiting on service to let know how they will handle fixing Ottoman does not have feet as promised, has wheels. Called and spoke to sales man who has sold us the furniture and promised feet, he pushed me off t... read more
Business response:
Hello Justin, Our apologies for the factory errors and frustrations this has caused. We do not know if there are any issues until the furniture is unwrapped and unfortunately it was free shipping which is delivered in factory packaging. We are working on legs for the ottoman that is made with castors, as we found out the same time as you and will be sending the technician out as discussed Saturday to adjust the sectional clips. If there is anything else you need please call us 518-456-3361. Thank You, JoAnna
Delivery of wrong size box spring mattress.
Business response:
Hello Susan, We apologize for this frustration. Someone should be reaching out. ~Taft Furniture & Sleep Center
The delivery guy acted very agitated the minute arrived. The drawer's are all uneven and do not close properly and he stayed it is because its on a rug.
Business response:
Hello Thomas, We apologize for this frustrating experience. We will be reaching out shortly. Thank You, ~Taft Furniture & Sleep Center
Frequently asked questions about Taft Furniture and Sleep Center
How is Taft Furniture and Sleep Center rated?
Taft Furniture and Sleep Center has a 4.3 star rating with 2,524 reviews.
When is Taft Furniture and Sleep Center open?
Taft Furniture and Sleep Center is closed now. It will open at 10:00 a.m.