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The Chateau Restaurant Burlington
- Italian
- Burlington, MA
About this business
Location details
43 Middlesex Turnpike, Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 9:00 p.m. | |
| Thu | 11:30 a.m. to 9:00 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:00 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
Been to the Norwood Chateau many years ago and it was excellent. It was my first time to Burlington and was a bit apprehensive but will say it was surprisingly good. The Haddock St Germaine was excellent, a pleasant surprise. Do wish there were some veal options other than parmigiana. Cannoli's were scrumptious too. All in all very good.
I frequent the Chateau at least 6 times a year. Special occasions or casual dining. the food is always fantastic, priced reasonably, large portions. The service is usually on point. Sometimes on off nights or hours can be slow. Drinks are a little pricy. Great bar and atmosphere, awesome take out. Still a 9 out of 10.
Always reliable. Consistent food and service.
Friendly place and good for family dining
We made a reservation and we still waited close to 45 minutes. The server was nice but when she came with our drinks she spilled her tray on our table. Management came in quickly, cleaned up and gave us appetizers on the house. Some of our food came out cold.
Deborah, our waitress was friendly and very helpful in making accommodations to our dietary preferences!
Our waitress was less than stellar with an attitude to match and when we received our orders they were drowned in tomato sauce not covered but drowned
Business response:
Scott, we're sorry to read this. It’s never our intention to overwhelm a dish, and we apologize if your meal didn’t reflect the quality we’re known for. We’ll be sharing your comments with both our culinary and service teams so they can be addressed. We appreciate you taking the time to share your experience.
Funky musty smell & hot inside. Food was ice cold, both lasagna & a side vegetable. Cold as if taken out of the fridge & not microwaved. Manager took them back to microwave! Friend's food came back when I was almost done eating. Fish was old & "fishy". Not much else to say, would NEVER go back & should have listened to all of the lousy reviews. Waitress warmed up when we asked if she was OK - she was melting hot, the poor thing!
Business response:
Hi Noelle, we’re genuinely sorry your visit left you disappointed. That’s far from the warm, satisfying experience we aim to deliver. We appreciate you recognizing the server's effort under difficult conditions, and we sincerely regret the issues with food temperature and comfort. Your feedback will be shared with our team to help us do better. While this visit missed the mark, we hope you'll reconsider visiting us again in the future.
The food was cold. I personally ordered the lasagna which was cold. My parents got clam chowder also cold. The kids menu buttered noodles was swimming in butter.
Business response:
We're really sorry to hear about your experience—cold dishes and poorly balanced meals are absolutely not the standard we strive for. We appreciate you letting us know, and we’ll be sure to share your feedback with our kitchen team. While this visit clearly missed the mark, we hope you’ll consider giving us another chance to show you the level of quality and care we’re known for at The Chateau.
Frequently asked questions about The Chateau Restaurant Burlington
How is The Chateau Restaurant Burlington rated?
The Chateau Restaurant Burlington has a 4 star rating with 679 reviews.
When is The Chateau Restaurant Burlington open?
The Chateau Restaurant Burlington is open now. It will close at 9:00 p.m.