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The Chateau Restaurant Burlington
- Italian
- Burlington, MA
About this business
Location details
43 Middlesex Turnpike, Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 9:00 p.m. | |
| Thu | 11:30 a.m. to 9:00 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:00 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
Funky musty smell & hot inside. Food was ice cold, both lasagna & a side vegetable. Cold as if taken out of the fridge & not microwaved. Manager took them back to microwave! Friend's food came back when I was almost done eating. Fish was old & "fishy". Not much else to say, would NEVER go back & should have listened to all of the lousy reviews. Waitress warmed up when we asked if she was OK - she was melting hot, the poor thing!
Business response:
Hi Noelle, we’re genuinely sorry your visit left you disappointed. That’s far from the warm, satisfying experience we aim to deliver. We appreciate you recognizing the server's effort under difficult conditions, and we sincerely regret the issues with food temperature and comfort. Your feedback will be shared with our team to help us do better. While this visit missed the mark, we hope you'll reconsider visiting us again in the future.
The food was cold. I personally ordered the lasagna which was cold. My parents got clam chowder also cold. The kids menu buttered noodles was swimming in butter.
Business response:
We're really sorry to hear about your experience—cold dishes and poorly balanced meals are absolutely not the standard we strive for. We appreciate you letting us know, and we’ll be sure to share your feedback with our kitchen team. While this visit clearly missed the mark, we hope you’ll consider giving us another chance to show you the level of quality and care we’re known for at The Chateau.
The staff at the host desk were friendly and attentive. Our server: Colby R. was not attentive and never asked us how the food was or if we needed anything else. He walked by our table several times and we had to ask for water which should be a routine service. The food was very good and tasty. Unfortunately, due to the poor service received from Colby, we will not be returning.
Business response:
Thank you for your feedback, Todd. We’re glad you enjoyed the food and received a warm welcome from our host team, but we’re very sorry the service didn’t meet expectations. Attentiveness is a key part of the experience, and it’s disappointing to hear we fell short. Your comments will be shared with our team to ensure we do better. We appreciate your past visits and hope you’ll reconsider giving us another chance in the future to show you what's been brining guests back to The Chateau for more than 90 years!
There was weird smell. The food was not at all good. We ordered trio.. not appetizing at all.
Business response:
Thank you for your feedback, Rosy. We’re sorry to hear your experience didn’t meet expectations. Your comments on the smell and the trio dish are concerning, and we’ll be reviewing them with our team to ensure improvements. We hope you might consider giving us another chance to provide the experience we’re known for.
Food is always tasty and good! Waitstaff was excellent! My husband and I wanted a 4 person booth but hostess would not accommodate and sat us at a 2 person both. We asked again, answer was no, she definitely could not accommodate. There was at least 1-2, and for quite a bit of time, there was 4 4 person booths available! We’ve been dining at the Chateau for many many years! This is not how you should treat your loyal customers!
Business response:
Thank you for sharing your experience, Robin. We sincerely apologize for the frustration regarding your seating request. We’ll be sure to work with our staff to ensure we’re communicating better with our guests moving forward. Often, there are circumstances beyond just availability that influence seating arrangements, but we understand how that can feel disappointing. We truly value your loyalty over the years and appreciate your understanding. We look forward to welcoming you and your husband back soon for another enjoyable... read more
Once we arrived we were seated quickly. A plate with slices of bread and butter were placed on the table. Unfortunately it was cold and we couldn’t even spread the butter. I usually say that if we are served cold bread and butter to start off our experience then it’s usually not a good sign! We decided to order a cheeseburger plate, shrimp scampi over linguini, stuffed shrimp, a side of fried calamari and an extra side of fries. The food came out fairly quick and I found that to be unusual. The calamari was warm, not hot. Th... read more
Business response:
Thank you for taking the time to share your experience and for your candid feedback. We're sorry to hear that your meal did not meet the high standards we strive to uphold. It's disappointing to learn that the bread, shrimp, and burgers were not served at the appropriate temperatures, and that the overall quality of the food did not live up to your expectations. We appreciate your comments on the quick service and the politeness of our staff, but we understand that the food quality is crucial. We take your feedback seriously... read more
Pasta was over cooked. Chicken and shrimp was over cooked.
Business response:
Thank you for your honest feedback, UdayT. Here at The Chateau we take great care to ensure that our food is cooked to perfection. We apologize that your experience was not up to our usual standards and we hope that this does not put you off returning in the future. We appreciate you giving us an opportunity to improve our practices. We always encourage guest to let us know when something is awry during the visit so we can immediately take steps to rectify it. We hope you'll give us another chance in the future to wow you!
As a 25 year customer of the Chateau I was shocked at how awful.my food as well as my friends dinner was Saturday night.
Business response:
Thank you for sharing your concerns with us, Enjoy - we look forward to connecting to your further and addressing your experience directly with you.
Antipasto was a rip off, size was change, had two tomatoes, steal cold cuts, never ordered it again. Fettuccine sauce was gritty , no taste. Chicken parmigiana was small chicken cutlet, served with pasta was cold , cooked in microwave. 23 dollars total rip off. Been customer for long time, probably dine elsewhere.
Business response:
Thank you for your detailed review, Richard. We take all feedback seriously and are sorry to hear that your last experience at The Chateau Burlington was not up to par. From what you have conveyed, it seems like our Antipasto dish did not live up to its usual standards as well as the Fettuccine sauce and the Chicken Parmigiana. Rest assured, we will be addressing these issues with our chefs so similar issues do not occur in the future. We want to do better for our guests and make sure they only get the best of the best when ... read more
Frequently asked questions about The Chateau Restaurant Burlington
How is The Chateau Restaurant Burlington rated?
The Chateau Restaurant Burlington has a 3.9 star rating with 693 reviews.
When is The Chateau Restaurant Burlington open?
The Chateau Restaurant Burlington is closed now. It will open at 11:30 a.m.