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The Chateau Restaurant Burlington
- Italian
- Burlington, MA
About this business
Location details
43 Middlesex Turnpike, Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 9:00 p.m. | |
| Thu | 11:30 a.m. to 9:00 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:00 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
There was weird smell. The food was not at all good. We ordered trio.. not appetizing at all.
Business response:
Thank you for your feedback, Rosy. We’re sorry to hear your experience didn’t meet expectations. Your comments on the smell and the trio dish are concerning, and we’ll be reviewing them with our team to ensure improvements. We hope you might consider giving us another chance to provide the experience we’re known for.
Food is always tasty and good! Waitstaff was excellent! My husband and I wanted a 4 person booth but hostess would not accommodate and sat us at a 2 person both. We asked again, answer was no, she definitely could not accommodate. There was at least 1-2, and for quite a bit of time, there was 4 4 person booths available! We’ve been dining at the Chateau for many many years! This is not how you should treat your loyal customers!
Business response:
Thank you for sharing your experience, Robin. We sincerely apologize for the frustration regarding your seating request. We’ll be sure to work with our staff to ensure we’re communicating better with our guests moving forward. Often, there are circumstances beyond just availability that influence seating arrangements, but we understand how that can feel disappointing. We truly value your loyalty over the years and appreciate your understanding. We look forward to welcoming you and your husband back soon for another enjoyable... read more
Once we arrived we were seated quickly. A plate with slices of bread and butter were placed on the table. Unfortunately it was cold and we couldn’t even spread the butter. I usually say that if we are served cold bread and butter to start off our experience then it’s usually not a good sign! We decided to order a cheeseburger plate, shrimp scampi over linguini, stuffed shrimp, a side of fried calamari and an extra side of fries. The food came out fairly quick and I found that to be unusual. The calamari was warm, not hot. Th... read more
Business response:
Thank you for taking the time to share your experience and for your candid feedback. We're sorry to hear that your meal did not meet the high standards we strive to uphold. It's disappointing to learn that the bread, shrimp, and burgers were not served at the appropriate temperatures, and that the overall quality of the food did not live up to your expectations. We appreciate your comments on the quick service and the politeness of our staff, but we understand that the food quality is crucial. We take your feedback seriously... read more
Pasta was over cooked. Chicken and shrimp was over cooked.
Business response:
Thank you for your honest feedback, UdayT. Here at The Chateau we take great care to ensure that our food is cooked to perfection. We apologize that your experience was not up to our usual standards and we hope that this does not put you off returning in the future. We appreciate you giving us an opportunity to improve our practices. We always encourage guest to let us know when something is awry during the visit so we can immediately take steps to rectify it. We hope you'll give us another chance in the future to wow you!
As a 25 year customer of the Chateau I was shocked at how awful.my food as well as my friends dinner was Saturday night.
Business response:
Thank you for sharing your concerns with us, Enjoy - we look forward to connecting to your further and addressing your experience directly with you.
Antipasto was a rip off, size was change, had two tomatoes, steal cold cuts, never ordered it again. Fettuccine sauce was gritty , no taste. Chicken parmigiana was small chicken cutlet, served with pasta was cold , cooked in microwave. 23 dollars total rip off. Been customer for long time, probably dine elsewhere.
Business response:
Thank you for your detailed review, Richard. We take all feedback seriously and are sorry to hear that your last experience at The Chateau Burlington was not up to par. From what you have conveyed, it seems like our Antipasto dish did not live up to its usual standards as well as the Fettuccine sauce and the Chicken Parmigiana. Rest assured, we will be addressing these issues with our chefs so similar issues do not occur in the future. We want to do better for our guests and make sure they only get the best of the best when ... read more
Reservation made and seated in bar. I asked to sit in dining area and told unable to accommodate. Our waitress was the bartender. She was busy and we had to get up to say ready to order. Food was fine but never checked if it was. I knew it was not her fault being the bartender for restaurant. I will not return.
Business response:
Thank you for sharing your feedback after your visit to The Chateau, Linda. We apologize that we were unable to accommodate a seating request in the dining area, and further that you didn’t feel taken care of by our staff during your visit. Our priority is to ensure all of our guests have a pleasant experience and it sounds like we missed the mark this time around. We value your feedback and appreciate your openness about this experience.Thank you again for taking the time to share with us.
Despite our pointing out to our waiter than we lacked a place setting, he never brought one, and as we couldn't get his attention, we helped ourselves one from an empty table. Not a big deal. We each ordered a main course and a side salad. The salad arrived very promptly, but then the entrees were served less than 5 minutes later, not allowing us to enjoy our salads first. The impression I got was that we were to eat as quickly as possible so we would leave. The food was somewhat dry and extremely salty. We used to eat here ... read more
Went here for a date with my boyfriend. Was greeted right away by our server who was great. Ordered our drinks and appetizer of toasted raviolis. Came out in less than 5 minutes. We then ordered our dinners which came out in less than 15 minutes. Our total dinner lasted less than 45 minutes which is a huge turnoff. We were both left very unimpressed. Will not be returning.
Frequently asked questions about The Chateau Restaurant Burlington
How is The Chateau Restaurant Burlington rated?
The Chateau Restaurant Burlington has a 4 star rating with 687 reviews.
When is The Chateau Restaurant Burlington open?
The Chateau Restaurant Burlington is open now. It will close at 8:30 p.m.