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The Chateau Restaurant Burlington
- Italian
- Burlington, MA
About this business
Location details
43 Middlesex Turnpike, Burlington, MA, 01803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 9:00 p.m. | |
| Thu | 11:30 a.m. to 9:00 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:00 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
Friendly place and good for family dining
We made a reservation and we still waited close to 45 minutes. The server was nice but when she came with our drinks she spilled her tray on our table. Management came in quickly, cleaned up and gave us appetizers on the house. Some of our food came out cold.
Deborah, our waitress was friendly and very helpful in making accommodations to our dietary preferences!
The food is always good at the Chateau. However, the last few times, I have noticed that portion sizes seem to be shrinking. The baked haddock pieces are smaller than they have been in the past. With the Trio #2, the chicken parmesan piece seemed a bit smaller and the portion of fettucini alfredo was definitely a lot smaller. Considering that the prices have increased over the past year or so, the value you receive is not as good as it used to be. There are other restaurants locally where the entrees are about the same price... read more
Business response:
Robin, thank you for your continued visits and for taking the time to share this with us—we really appreciate it. We’re glad to hear you’ve consistently enjoyed the food and that your server took great care of your family, especially your kids—that means a lot to us. At the same time, we understand your concerns about portion sizes and value, and we don’t take that lightly. When you’ve been coming to us over time, those changes are noticeable, and we can see why it would be frustrating. Your feedback is important and has bee... read more
Didn’t especially like the food. We won’t be going there again.
Business response:
Marcelle, we’re sorry to hear you didn’t enjoy your meal. That’s not the experience we want anyone leaving with, and we appreciate you sharing it with us. If you’re ever open to giving us another try, we’d love the opportunity to provide a visit that feels much more in line with what The Chateau is known for.
Our waitress was less than stellar with an attitude to match and when we received our orders they were drowned in tomato sauce not covered but drowned
Business response:
Scott, we're sorry to read this. It’s never our intention to overwhelm a dish, and we apologize if your meal didn’t reflect the quality we’re known for. We’ll be sharing your comments with both our culinary and service teams so they can be addressed. We appreciate you taking the time to share your experience.
Funky musty smell & hot inside. Food was ice cold, both lasagna & a side vegetable. Cold as if taken out of the fridge & not microwaved. Manager took them back to microwave! Friend's food came back when I was almost done eating. Fish was old & "fishy". Not much else to say, would NEVER go back & should have listened to all of the lousy reviews. Waitress warmed up when we asked if she was OK - she was melting hot, the poor thing!
Business response:
Hi Noelle, we’re genuinely sorry your visit left you disappointed. That’s far from the warm, satisfying experience we aim to deliver. We appreciate you recognizing the server's effort under difficult conditions, and we sincerely regret the issues with food temperature and comfort. Your feedback will be shared with our team to help us do better. While this visit missed the mark, we hope you'll reconsider visiting us again in the future.
The food was cold. I personally ordered the lasagna which was cold. My parents got clam chowder also cold. The kids menu buttered noodles was swimming in butter.
Business response:
We're really sorry to hear about your experience—cold dishes and poorly balanced meals are absolutely not the standard we strive for. We appreciate you letting us know, and we’ll be sure to share your feedback with our kitchen team. While this visit clearly missed the mark, we hope you’ll consider giving us another chance to show you the level of quality and care we’re known for at The Chateau.
The staff at the host desk were friendly and attentive. Our server: Colby R. was not attentive and never asked us how the food was or if we needed anything else. He walked by our table several times and we had to ask for water which should be a routine service. The food was very good and tasty. Unfortunately, due to the poor service received from Colby, we will not be returning.
Business response:
Thank you for your feedback, Todd. We’re glad you enjoyed the food and received a warm welcome from our host team, but we’re very sorry the service didn’t meet expectations. Attentiveness is a key part of the experience, and it’s disappointing to hear we fell short. Your comments will be shared with our team to ensure we do better. We appreciate your past visits and hope you’ll reconsider giving us another chance in the future to show you what's been brining guests back to The Chateau for more than 90 years!
Frequently asked questions about The Chateau Restaurant Burlington
How is The Chateau Restaurant Burlington rated?
The Chateau Restaurant Burlington has a 4 star rating with 687 reviews.
When is The Chateau Restaurant Burlington open?
The Chateau Restaurant Burlington is open now. It will close at 8:30 p.m.