This profile has been claimed by the business owner or representative.
The Chateau Restaurant Franklin
- Italian
- Franklin, MA
About this business
Location details
466 King St, Franklin, MA, 02038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 8:30 p.m. | |
| Thu | 11:30 a.m. to 8:30 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
Wonderful experience driven by our server Erik, who did a terrific job managing our dinner.
Business response:
Thank you, Chris, for your wonderful review of The Chateau Restaurant Franklin. We’re so glad to hear Erik helped make your dinner such a great experience. Managing a dinner party with attentive, professional service is something we take great pride in, and it’s wonderful to know he made such a strong impression. We’ll be sure to share your kind words and thanks with Erik. We truly appreciate your support and look forward to welcoming you back again soon.
Service was great. Ambience was nice and food was good. Would def recommend
Business response:
Thank you, Justine, for your kind review of The Chateau Restaurant Franklin. We’re so glad to hear you enjoyed the great service, nice ambiance, and good food during your visit. Creating a welcoming atmosphere with attentive hospitality and a reliable dining experience is exactly what we aim for. It means a lot that you would recommend us, and we truly appreciate your support. We look forward to welcoming you back to The Chateau Restaurant Franklin again soon.
We frequent The Chateau for a business dinner every other month, and it never disappoints. The service is consistently attentive and professional, and the food is always outstanding. It’s become our go-to spot for reliable quality and a great overall experience.
Business response:
Thank you, Jenn, for your wonderful review of The Chateau Restaurant Franklin. We’re honored to be your go-to spot for business dinners and truly appreciate your continued trust in us. Consistently attentive service, professional hospitality, and reliable quality are exactly what we aim to provide, especially for guests joining us for important business meals and group dinners. It means a lot to hear we’ve become a place you can count on every other month. We truly appreciate your support and look forward to welcoming you ba... read more
The family and I went there for Easter Dinner. It was fairly busy. Chloe was our Waitress and Doug was the manager on duty. The food was fantastic. The service was on point and Doug made us presence in the dining room helping out where possible.
Business response:
Thank you, Robert, for spending Easter with us at our Franklin location. We’re so glad to hear you and your family had a great experience, especially on such a busy day. It’s wonderful to know Chloe took great care of you, and we’ll be sure to pass along your kind words to her. We also appreciate you recognizing Doug—having a manager present and supporting the team makes all the difference. We truly appreciate your support and hope to see you again soon.
Good food at a reasonable price. Service and setting were both good.
Business response:
Thank you, Christopher, for your kind feedback. We’re happy to hear you enjoyed both the food and the value, along with the service and setting at our Franklin restaurant. Creating a comfortable, reliable dining experience is what we aim for, and it’s great to know that came through during your visit. We appreciate you dining with us and look forward to welcoming you back again.
I thought $18 for a glass of house Chianti was overly pricey. Food was very good.
Business response:
Thank you, Rick, for your feedback and for dining with us in Franklin. We’re glad to hear you enjoyed the food and that your overall experience was a good one. We also appreciate you calling out the pricing on the house Chianti. We understand value matters, and feedback like this helps us take a closer look at how our menu is perceived. Thanks again for sharing your thoughts—we hope to see you back again soon.
Restaurant was quiet. We had a small party and there were few other diners. The server didn’t really seem very interested in helping much and was not terribly attentive which was surprising given there weren’t too many tables. The food was average, uncharacteristic for a usually consistent Chateau. I expected better.
Business response:
Thank you, Deb, for taking the time to share your experience at our Franklin location. We’re sorry to hear that your visit didn’t reflect the level of service and consistency you’ve come to expect from us. With a quieter dining room, you should have felt more attentive and engaged service, and it’s disappointing to hear that wasn’t the case. We also regret that the food didn’t meet the standard you’ve experienced with us before. Your feedback is important, especially as a returning guest, and we’ll be addressing this with ou... read more
Overall good experience, it was busy so service was a bit slow. Never got my soup and drinks arrived after the meal. But food was good and waitress was pleasant
Business response:
Thank you, Joseph, for taking the time to share your experience with us. We’re glad to hear you enjoyed the food and that your waitress was pleasant, but I’m sorry the timing of service missed the mark. Not receiving your soup and having drinks arrive after the meal is certainly not how we want your visit to go, even on a busy night. We appreciate your understanding and your honest feedback. We hope you’ll join us again soon for a smoother experience from start to finish.
We have always enjoyed the food at Chateau but this time the sauce was different…much heavier and the pasta especially the gnocchi were not as good as years past.
Business response:
Thank you for being a loyal guest and for taking the time to share your feedback, April. We’re sorry to hear that the sauce and gnocchi didn’t meet the expectations you’ve come to enjoy over the years. We take pride in the consistency of our Italian-American recipes, so it’s disappointing to hear they didn’t quite hit the mark this time. Your comments have been shared with our kitchen team, and we truly appreciate you letting us know. We hope to welcome you back for a better experience soon.
Frequently asked questions about The Chateau Restaurant Franklin
How is The Chateau Restaurant Franklin rated?
The Chateau Restaurant Franklin has a 3.9 star rating with 940 reviews.
When is The Chateau Restaurant Franklin open?
The Chateau Restaurant Franklin is closed now. It will open tomorrow at 11:30 a.m.