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The Chateau Restaurant Franklin
- Italian
- Franklin, MA
About this business
Location details
466 King St, Franklin, MA, 02038, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 8:30 p.m. | |
| Thu | 11:30 a.m. to 8:30 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
We have always enjoyed the food at Chateau but this time the sauce was different…much heavier and the pasta especially the gnocchi were not as good as years past.
Business response:
Thank you for being a loyal guest and for taking the time to share your feedback, April. We’re sorry to hear that the sauce and gnocchi didn’t meet the expectations you’ve come to enjoy over the years. We take pride in the consistency of our Italian-American recipes, so it’s disappointing to hear they didn’t quite hit the mark this time. Your comments have been shared with our kitchen team, and we truly appreciate you letting us know. We hope to welcome you back for a better experience soon.
Food and service were good as expected. Surprised by how long it took to get drinks and food orders to the table. We are very patient but ultimately had to ask and were just told that the bar was backed up or the kitchen was backed up.
Business response:
Thank you, Christopher! We’re glad to hear you enjoyed the food and service overall, and we really appreciate your patience. We understand how frustrating delays can be, and we apologize for the longer wait during your visit. As a family-owned restaurant, we always aim for a smooth and timely dining experience—even during our busiest moments. Your feedback is helpful and has been shared with our team as we continue working to improve. Hope to have the chance to serve you again soon!
The surf and turf was excellent! My wife had the trio #2 which was also excellent. We have been there a few times and always had a great meal.
Business response:
Thank you, Wilfred! We're so glad to hear you and your wife enjoyed the surf and turf and the Trio #2—both great choices. It's always a pleasure to welcome back returning guests, and we truly appreciate your continued support of our Franklin location. Looking forward to serving you again soon!
Our experience was not overall that great. Our server was nice but not very attentive. She never came around asking if we needed drink refills. Never asked us how our food was. The food was okay. Many people in my party did not overly care for what they had. The sandwich my partner got was not worth the price. I probably would not rush to go back.
Business response:
Thanks for the candid feedback, Cameron. We're sorry to hear that both the food and service didn’t meet expectations during your visit. While it's good to know your server was kind, attentiveness is just as important, and it sounds like we fell short. We truly value input like yours—it helps us improve, and we hope there’s an opportunity to serve you better in the future.
We had Cloe again. She was amazing like always. Very professional and courteous. Doug was in again and was helping her and the rest of the staff as much as he could. Very nice and professional like usual. We will be back again next month to try a new dish.
Business response:
Thank you, Robert! We're so glad to hear Chloe and Doug once again made your visit to The Chateau Franklin a wonderful one. Their professionalism, teamwork, and genuine care are exactly what we strive to bring to the table every day. We look forward to seeing you next month—there’s always a new favorite waiting to be discovered!
Great dinner for 5. Server was attentive and helpful. The baked haddock and haddock piccata were both cooked to perfection. The fish and chips were plentiful and airy. The veal Milanase was really pretty to look at and tasted as good as it looked. And lastly, the ceaser salad with steak tips was filling and tasty. The tips were cooked and seasoned wonderfully.
Business response:
Thank you, Lindy! We’re so glad your party of five had such a wonderful dinner at The Chateau Franklin. It’s great to hear each dish—from the baked haddock to the steak tips Caesar—hit the mark in both flavor and presentation. We'll be sure to pass your kind words along to the team. Looking forward to welcoming you all again soon!
My family and I go there once a month for special occasions. They never disappoint. Cloe was our waitress this time. She did an outstanding job waiting on us. Very pleasant and friendly. Went above the expectations of a waitress. Doug was the manager on duty. He help bus the table for her. He (like always) was very pleasant and friendly. He looks like he is a team player and restaurants need more hands on managers like him. We will be returning again next month!
Business response:
Thank you, Robert! We’re honored to be part of your family’s monthly celebrations at The Chateau Franklin. We’ll be sure to recognize both Cloe and Doug—they truly embody the hospitality and teamwork we strive for every day. We look forward to welcoming you all back next month!
Always great food here. Brian was an awesome waiter.
Business response:
Hi Jim, Thank you for the 5-star review! We’re so glad to hear you enjoyed the food and that Brian made your visit even better—he truly is a standout. We’ll be sure to pass along your kind words to him. Looking forward to seeing you again soon at our Franklin location!
We went on Mother’s Day. The restaurant was half full and there were 3 parties that were waiting to be seated. The hostess was very frazzled, you’d think that she was dealing with a packed house. Another young lady employee came to ask her a question about someone calling for a reservation and she snapped at the poor girl, I felt terrible for her. Not a good way for an employee to treat another, especially in front of customers. She sat us at 5:45 with a lunch menu. We had Erik as our server and he was excellent and correcte... read more
Business response:
Thank you for your thoughtful feedback, Christopher. We’re glad to hear Erik provided excellent service and helped make things right with your menu. That said, we’re sorry the greeting at the host stand didn’t reflect the warm, welcoming tone we aim for—especially on a holiday. We also hear your thoughts on the food and truly appreciate your long history with us. Your comments are being shared with our team as we work to keep the legacy of “Nocera’s” alive in both quality and care.
Frequently asked questions about The Chateau Restaurant Franklin
How is The Chateau Restaurant Franklin rated?
The Chateau Restaurant Franklin has a 4 star rating with 895 reviews.
When is The Chateau Restaurant Franklin open?
The Chateau Restaurant Franklin is closed now. It will open tomorrow at 11:30 a.m.