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The Chateau Restaurant Waltham
- Italian
- Waltham, MA
About this business
Location details
195 School St, Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 9:00 p.m. | |
| Thu | 11:30 a.m. to 9:00 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
Bar service was poor, food was just fair. Just a run of the mill place.
Business response:
Thank you for your feedback. We're sorry to hear that your experience with our bar service and the food did not meet your expectations. At The Chateau, we aim to provide a high-quality dining experience, and it's clear that we have areas to improve based on your visit. We appreciate your honesty as it helps us focus on the aspects that need attention. We hope you'll consider giving us another opportunity to show you the level of service and cuisine we strive for.
Service was ok, food was subpar. Chicken parm and roared ravioli was cold
Business response:
Thank you for sharing your experience at The Chateau, Rudi. We are glad you enjoyed the overall service but sincerely apologize for the poor quality of the food. Our chefs always strive to serve delicious dishes made with fresh ingredients and delivered hot, so falling short of that standard is very disappointing. We hope you will give us another chance in the future to show you the excellence of our food offering.
Disappointed not like the North End restaurants for sure.
This is a very traditional Italian-American spot that has been a go-to for generations. Unfortunately, it's lost a few steps over the years. The server was pretty great —personable, responsive, and attentive —but the hostess literally never looked up from her tablet with a seating chart as she directed us to "go straight back to the Gold Room and tell the girl there your name." The food was... mostly fine. The pizza was the quality of a mid-tier chain (e.g., Papa Gino's), the pasta dishes were at best unremarkable, the bread... read more
Business response:
Thank you for your feedback FEWH! We apologize that our food offerings did not exceed expectations on this visit and that the noise level was too loud. On both fronts, we always strive to provide a better experience, so we are sorry that this visit wasn't as pleasing as we would have wanted it to be. We will use your feedback to improve in the future, and ultimately bring back the unique dining experience The Chateau stands for.
We understand things are difficult in restaurants, but there were issues with our dinner. Our server was polite, but did not follow up with us during the meal and missed a drink order from one in our group. Second, this was a special occasion, a 91st birthday, and our mother grew up in the neighborhood so this place is special to her. When our meals arrived, our mother's dish did not. She had to wait another 10 minutes before she was served. We politely requested that the meal be taken off the bill, but that request was deni... read more
First time in 24 years that we had a bad experience. Waitress was horrible forgot apps. Then brought out wrong app. Never offered more drinks. And food arrived less than warm.. no she wasn't busy. I watched her stand around too much and she spent a lot of time at the 5 top near us whom then left her a 27.00 tip hope it was worth all the effort she put in...
Server seemed very overwhelmed with their section. Took a long time for them to come over. Rarely checked in on us. Never offered refills of beverages. Didn't even bring water to the table.
Dark interior, food is nothing special. Very average
We were seated right away, although there were five other staff that appeared to be just standing around in the lobby when we arrived. The server never came to take our drink/appetizer order until 21 minutes later. Service was slow throughout the entire dinner. We had to ask for a take-home box three times before we got it, which was 17 minutes after our first request for the box. Also, not sure why the server complained to us about it being busy, "starting her shift at 9:30 a.m." and her "feet hurting" so that she'd "have t... read more
Frequently asked questions about The Chateau Restaurant Waltham
How is The Chateau Restaurant Waltham rated?
The Chateau Restaurant Waltham has a 4.3 star rating with 2,623 reviews.
When is The Chateau Restaurant Waltham open?
The Chateau Restaurant Waltham is open now. It will close at 8:30 p.m.