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The Chateau Restaurant Waltham
- Italian
- Waltham, MA
About this business
Location details
195 School St, Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 9:00 p.m. | |
| Thu | 11:30 a.m. to 9:00 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 4:00 p.m. to 8:30 p.m. |
Our server was outstanding, and the food was excellent with a great price.
The food was delicious and the wait staff was very accommodating and pleasant.
Celebrated Mom's 70th Birthday here, "The Original" location, because we used to go weekly when I was a baby. It was a nostalgic visit. My Mom and Aunt both said the chicken parm tasted just like it use to. They loved it and that's all that matters. We had a wonderful time and our waiter was fantastic! He handle this crowd of 11 crazies extremely well and with a smile. I do think the beer selection could be a lot better, seems they haven't caught on to the craft beer bug yet.....
Always satisfied in every way at the chateau. do you really think i'm going to accept quotas for a review? whats the sense
Went because of our Lenten tradition. My wife thinks they have the best fish around always fresh. Food and drink value outstanding!!!
The food was ok, but our waitress couldn’t seem to be bothered with us. We were celebrating a 7 years old birthday and she barely paused to say happy birthday. We also had to order and ask for the to go part of our order 3 times before we got it. Disappointing.
Business response:
Thank you, Kassandra, for sharing your experience with us. We’re very sorry to hear that your visit, especially for a birthday celebration, didn’t receive the attention and care it deserved. What you described—from the lack of engagement to having to repeatedly ask for part of your order—is not the level of service we expect from our team, particularly during a special occasion. We understand how disappointing that must have felt. We appreciate you bringing this to our attention and hope you’ll consider giving us another try... read more
Okay food. Not very good but a LOT of it for the money!
Business response:
Charlotte, thank you for your feedback. We’re glad you found value in the portion size, though we’re sorry the overall experience didn’t stand out the way it should have. We always want the quality to match the quantity. We appreciate you giving us a try and hope you’ll consider joining us again in Waltham for a visit that exceeds expectations.
Very disappointed in The Chateau tonight. Used to go to the Norton location and always had a great meal. Tonight's dinner was barely luke warm, sodas had no carbonation, one meal was wrong, server seemed very stressed and inexperienced. My daughter recently moved close by and thought it would be great to go since we loved the Norton location. Unfortunately, will not return.
Business response:
Thank you for sharing your experience, Scott. I’m very sorry to hear how disappointing your visit to our Waltham location was, especially given the great meals you’ve enjoyed over the years at our Norton restaurant. Food arriving barely warm, flat sodas, an incorrect order, and a stressful service experience are all frustrating and not what we want guests to encounter. We understand why this left such a negative impression, and we’re disappointed we fell short that evening. We truly appreciate you taking the time to let us k... read more
Made a reservation for my daughter’s birthday. She likes this place, I came all the way from Texas to see her. Got seated and then was ignored for 20 minutes. The two servers that were working the section looked us, ignored us, cleaned tables instead of even saying hello. After 20 minutes I got up to ask the hostess if their restaurant wants our business and right away she was dismissive. Like she knew that we were being ignored. Even the bus person pointed at us and asked why we haven’t been acknowledged yet. The two server... read more
Business response:
Hi Neil, we sincerely apologize for the experience you had while trying to celebrate your daughter’s birthday at The Chateau Waltham. That’s not the level of service we strive for, and we understand how frustrating and disappointing it must have been—especially given the occasion and the distance you traveled. Your feedback is very concerning, and we will be addressing it with our team to ensure better communication and attentiveness. We truly appreciate you bringing this to our attention and regret that we missed the opport... read more
Frequently asked questions about The Chateau Restaurant Waltham
How is The Chateau Restaurant Waltham rated?
The Chateau Restaurant Waltham has a 4.3 star rating with 2,718 reviews.
When is The Chateau Restaurant Waltham open?
The Chateau Restaurant Waltham is open now. It will close at 9:30 p.m.