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The Chateau Restaurant Waltham
- Italian
- Waltham, MA
About this business
Location details
195 School St, Waltham, MA, 02451, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:30 a.m. to 8:30 p.m. | |
| Tue | 11:30 a.m. to 8:30 p.m. | |
| Wed | 11:30 a.m. to 9:00 p.m. | |
| Thu | 11:30 a.m. to 9:00 p.m. | |
| Fri | 11:30 a.m. to 9:30 p.m. | |
| Sat | 11:30 a.m. to 9:30 p.m. | |
| Sun | 11:30 a.m. to 8:30 p.m. |
Very disappointed in The Chateau tonight. Used to go to the Norton location and always had a great meal. Tonight's dinner was barely luke warm, sodas had no carbonation, one meal was wrong, server seemed very stressed and inexperienced. My daughter recently moved close by and thought it would be great to go since we loved the Norton location. Unfortunately, will not return.
Business response:
Thank you for sharing your experience, Scott. I’m very sorry to hear how disappointing your visit to our Waltham location was, especially given the great meals you’ve enjoyed over the years at our Norton restaurant. Food arriving barely warm, flat sodas, an incorrect order, and a stressful service experience are all frustrating and not what we want guests to encounter. We understand why this left such a negative impression, and we’re disappointed we fell short that evening. We truly appreciate you taking the time to let us k... read more
Made a reservation for my daughter’s birthday. She likes this place, I came all the way from Texas to see her. Got seated and then was ignored for 20 minutes. The two servers that were working the section looked us, ignored us, cleaned tables instead of even saying hello. After 20 minutes I got up to ask the hostess if their restaurant wants our business and right away she was dismissive. Like she knew that we were being ignored. Even the bus person pointed at us and asked why we haven’t been acknowledged yet. The two server... read more
Business response:
Hi Neil, we sincerely apologize for the experience you had while trying to celebrate your daughter’s birthday at The Chateau Waltham. That’s not the level of service we strive for, and we understand how frustrating and disappointing it must have been—especially given the occasion and the distance you traveled. Your feedback is very concerning, and we will be addressing it with our team to ensure better communication and attentiveness. We truly appreciate you bringing this to our attention and regret that we missed the opport... read more
We visited the Waltham location for my mothers birthday tonight. We had a 6:15 reservation that I had made weeks in advance. When we arrived our table wasn’t ready and we had to wait which was fine but when they sat us they sat us in a small function room with a huge other party with crying babies. It was so loud we asked to be moved, which they did. But they moved us next to another table that was even louder with about 7 kids screaming and running all around. The waiter didn’t introduce himself was not friendly in the slig... read more
Sauce was good, but eggplant parm was so loaded down with mozzarella and breading it was heavy. Salad was iceberg lettuce. Needs a bit of a modern update to the food.
Business response:
Thank you for your feedback. We take pride in the classics of Italian-American dining and appreciate your input. We're glad you enjoyed the sauce and will certainly consider your comments as we continue to improve. We hope to have the opportunity to serve you in the future here at The Chateau.
The food: it's fine. Nothing special. Fairly large portions for the price. Pretty quick turnaround from time of order. The service: friendly, prompt. The ambiance: it's old. Smells vaguely of mildew. Lottery vending machine in the foyer. Dark. The clientele: old. Old like the building. Old like talking at the dining table on speakerphone at full volume. Old like choking on their food at the table. Old like loudly discussing their medical issues in the opening dining room. This wasn't one family or an aberration. It was the n... read more
Business response:
Thank you for your feedback. We're sorry to hear that your experience wasn't up to your expectations. As our flagship location serving guests since 1933, we take pride in our rich history and style, though we understand it might not be for everyone. We appreciate your comments on our service and food portions and will continue to strive for excellence.
Overpriced, poor quality food. It’s mostly a place to take your grandma to dinner.
Bar service was poor, food was just fair. Just a run of the mill place.
Business response:
Thank you for your feedback. We're sorry to hear that your experience with our bar service and the food did not meet your expectations. At The Chateau, we aim to provide a high-quality dining experience, and it's clear that we have areas to improve based on your visit. We appreciate your honesty as it helps us focus on the aspects that need attention. We hope you'll consider giving us another opportunity to show you the level of service and cuisine we strive for.
Service was ok, food was subpar. Chicken parm and roared ravioli was cold
Business response:
Thank you for sharing your experience at The Chateau, Rudi. We are glad you enjoyed the overall service but sincerely apologize for the poor quality of the food. Our chefs always strive to serve delicious dishes made with fresh ingredients and delivered hot, so falling short of that standard is very disappointing. We hope you will give us another chance in the future to show you the excellence of our food offering.
Disappointed not like the North End restaurants for sure.
Frequently asked questions about The Chateau Restaurant Waltham
How is The Chateau Restaurant Waltham rated?
The Chateau Restaurant Waltham has a 4.3 star rating with 2,732 reviews.
When is The Chateau Restaurant Waltham open?
The Chateau Restaurant Waltham is closed now. It will open tomorrow at 11:30 a.m.