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The Edge Fitness Clubs
- Gyms
- Fairfield, CT
About this business
Location details
500 Kings Hwy Cutoff, Fairfield, CT, 06824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to 11:00 p.m. | |
| Tue | 4:00 a.m. to 11:00 p.m. | |
| Wed | 4:00 a.m. to 11:00 p.m. | |
| Thu | 4:00 a.m. to 11:00 p.m. | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Always crowded (don't even bother going on weekends), they overcharge, and just don't have the best customer service or respect for their customers.
Business response:
We appreciate your feedback and do realize that certain times of the day tend to be very busy. We would be happy to look into your membership and go over the amenities options that may make your experience better during these busier times. Please feel free to reach out to our member experience team at edgecares@theeedgefitnessclubs.com with your review. Thank you!
Where do I begin. Let me start with the fact that I'm training for 2 upcoming half marathons and running about 30 miles/wk. I joined specifically to run on rainy, cold or work from home days to hit my runs in my training plan. I was told that the treadmills sync to the apple watch and the my membership was month to month. Neither turned out to be true. The treadmills absolutely do not sync correctly with any apple watch unless IT has been there that day to fix it and they refuse to refund or cancel my membership 2 weeks in... read more
Business response:
Hello Colton we apologize for any negative experience and confirmed with your local club that the cancelation has been processed per your request. We wish you all the best with your marathon and future fitness goals!
I've been a member of the Edge since it began in CT, starting in Norwalk. Recently, the Edge has morphed into a playground. Children are now allowed to workout unsupervised on the gym floor from the age of 13!!!! Totally unheard of in the past and if anyone in management or personal training knew anything about the human body's development, they would know that strength training before puberty is dangerous for healthy growth. It seems that it's more important for the Edge to make money than it is to have a safe environm... read more
Business response:
Hello Karen, thank you for being a member since our Norwalk beginnings. We truly value your long-term loyalty and sincerely appreciate you sharing these serious concerns regarding our Fairfield location. Safety is our absolute priority, and what you described—unsupervised lifting and near-miss accidents—is not the environment we strive to provide. While our Member Policies do allow teens aged 13-17 to use the floor, they are expected to follow the same etiquette and safety standards as adults. Children ages 13-17 years old... read more
Absolute nonsense. Billed me for months after I quit their garbage gym (broken equipment, dirty, inattentive staff that never stops gossiping behind the front desk to actually do their jobs). Refused to refund to my credit card. Had to file a BBB claim (they currently are at 1.4 / 5 which should tell you something). Stay far away!
Business response:
We're truly sorry to hear about your less than satisfactory experience and have shared your feedback with club management. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclubs.com with any concerns and if you wish for a manager to contact you directly.
let's some dudes stalk women who are just trying to work out. Especially if they're friends with any of the workers, they will let you harass away!
Business response:
Hello Wyatt, we take such allegations very seriously. Please contact our member experience team at edgecares@theedgefitnessclubs.com so we may gather the necessary information in order to properly address these concerns.
Pros: good clean facility. cons: 1. Sleazy sales tactics- will make you sign for a higher plan telling you that you can downgrade it to a lower plan in one month to save on certain 'fees' and then refuse to downgrade it after a month. 2. Impossible to cancel. I am from Canada. I came here to work and when my contract was over I was re as y to leave and they wouldn't accept any proof. they wanted my Canadian driver's license renewed...etc. I have heard the same story from other people as well. This made my whole experience... read more
Business response:
We are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership We also do offer open ended, no contract, membership options for added flexibility. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclubs.com if you wish for us to look into your... read more
You should get new tanning booths Fairfield's are sooo outdated!! Barley work, the should be updated or removed! Don't offer that service and lower membership $ accordingly They're not a good amenity at all Check out planet fitness, they at least have booths from this century
Business response:
Thank you for being a loyal member to us Mark. We have taken your feedback seriously and we will continue to monitor this age group, as we do currently allow membership as early as 13 years old to encourage establishing a habit of fitness for a lifetime. You may always feel free to bring any concerns to club management. We wish you peace and good will on your fitness journey.
absolutely garbage. I'm only here because the only alternative is Planet Fitness which is equally terrible. missing equipment, inattentive staff, complete douchebaggery of a membership. avoid!
Business response:
We're truly sorry to hear about your less than satisfactory experience and have shared your feedback with club management. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclubs.com with any concerns and if you wish for a manager to contact you directly.
The gym has a clean environment, and I enjoyed my time there. However, please be aware that the contract is binding for the entire term you signed up for. They do not allow cancellations unless you call ABC. They will only cancel your membership if you have moved out of the country, which seems quite unusual. I wouldn't sign up again, but they do have a great massage chair. I would recommend this gym for those who are not working, as it tends to get crowded later in the day.
Business response:
We appreciate your feedback and are glad to hear that you enjoyed the cleanliness of our gym and our massage chair. We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership We also do offer open ended, no contract, membership options for added flexibility.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.4 star rating with 1,017 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close at 11:00 p.m.