The Edge Fitness Clubs

David H. 

on Yelp

6 years ago

Their cancellation policies are fraudulent. Make you pay for another 30 days after you say you want to cancel. Do NOT recommend the Edge. Planet Fitness has Free membership for teens over the summer months. 

Rich S. 

on Yelp

6 years ago

You get what you pay for... and not in a good way!!! If you're looking for an incompetent training staff... and working out in a prison yard where the staff ignores the rules then it's the place for you....many of my friends go but do not enjoy their experience or time there... The staff the management the ownership do you not abide by their own code of conduct! The aggressive intrusive and abhorrent behavior by members is tolerated and ignored! Join at your own risk! They are improving the cosmetics of the Fairfield locatio... read more

Lateesha S. 

on Yelp

6 years ago

I am very disappointed in Edge Fitness of Manchester and Edge as a whole. Everybody with Edge should check their bank accounts and keep account of it. Currently I am dealing with money coming out of my bank account and the gym can't account for it. I've given bank statements called all the right ppl and still they have no idea where it's coming from. I'm trying to cancel my account and they won't even cancel it, stop it, or put a hold on it till the issue is figured out. Someone is doing something and because they don't see ... read more

Ricardo M. 

on Yelp

6 years ago

The Edge Gym in Fairfield has deteriorated in recent months -- very poor service with workers who are untrained and incompetent. Equipment is often in disrepair and local management and workers do nothing about complaints. Bathrooms are always filthy, with showers and sinks not working, and standing water on the bathroom floor. Poor attitude from staff . Understandable why people are leaving and going down the road to Equinox. 

John C. 

on Yelp

6 years ago

Worst phone customer service and once you are a member, they will make it impossible for you to cancel. I moved out of state on Dec 4 and called to cancel the membership, they charged me 2 months of membership because of their 45 day cancellation policy, which I get. asked to get a copy of the drivers license to show new address but then would give me a hard time because they didn't think the license was issued recently enough for me to prove that I moved, after fighting back and forth they finally let me cancel the membe... read more

Johanne N. 

on Yelp

7 years ago

REALLY BAD CUSTOMER SERVICE. the day pass they offer does not apply to out of state individuals. Management really sucks. If I ever moved to CT that's not a gym I'll be a member to. They will not get my money. 

David B. 

on Yelp

7 years ago

The bottom of gyms. This gym is so dirty you can't touch anything or use the showers. In addition, the company they use for billing is horrible. Hundreds of people are leaving and paying 5x the price up the street that goes to show you how bad it is the fact people would pay 5x for a clean gym. 

Vern H. 

on Yelp

7 years ago

Lately broken equipment isn't being repaired, or the repair people are overwhelmed. And, in particular, the video equipment really goes unrepaired. Maybe, they can't repair video equipment, or they just don't care. 

Roger J. 

on Yelp

7 years ago

RIP-OFF ALERT!!! Do not sign up for a membership here unless you feel like wasting vast amounts of time getting redirected, misinformed and ignored by their financial arm, ABC Financial. They use this relationship to fend off customer complaints about continued billing despite cancellation in hopes that you give up and keep paying. Many people do. Eventually, I had to cancel my credit card because of their tactics...it was the only way to stop the theft from continuing. Be smart...go somewhere else.