This profile has been claimed by the business owner or representative.
The Edge Fitness Clubs
- Gyms
- Fairfield, CT
About this business
Location details
500 Kings Hwy Cutoff, Fairfield, CT, 06824, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to 11:00 p.m. | |
| Tue | 4:00 a.m. to 11:00 p.m. | |
| Wed | 4:00 a.m. to 11:00 p.m. | |
| Thu | 4:00 a.m. to 11:00 p.m. | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
This gym had gone soo far down hill in the last few years ! It like going to happy hour w everyone "hanging out" and just there for a social event rather than working out. Too many kids just there to be w there friends, no clue even how to work out. Managers need to walk the floor and escort anyone not working out right out the door!
Business response:
Thank you for being a loyal member to us Mark. We have taken your feedback seriously and we will continue to monitor this age group, as we do currently allow membership as early as 13 years old to encourage establishing a habit of fitness for a lifetime. You may always feel free to bring any concerns to club management. We wish you peace and good will on your fitness journey.
Go elsewhere. To cancel, they want a doctors note, and they still withdraw the monthly payments and yearly fees from your bank. Sure, you might get a reply to your review, but it's bogus. They've known you're trying to cancel for months. Everyone has this same problem.
Business response:
Hi Lon, we are pleased that we were able to resolve your matter to your satisfaction, after you reached out to us directly. We read each review and try to be as fair and helpful as possible :-)
I've been a member here for 4 years. This location is convenient for me, however has gradually become extremely overcrowded every single time I visit (and I visit at many different times). Aside from the random groups of teenagers doing not much but standing around and hanging out, everyone is just trying to find machines to work out with and it's sometimes impossible. Also, no one enforces rules for the saunas. People are always loud and wearing their nasty gym shoes inside of them. It seems that the edge stopped caring abo... read more
Business response:
Thank you for your feedback Dylan! We agree that this time of year can be more challenging to finish your workout within a certain time frame you may be used to. A combination of the cold weather and New Year's resolutions make this the most popular time of the year to workout indoors at the gym! We are sorry if this has caused a poor experience for you. As a one time courtesy we'd like to extend you a free month of Edge Strong classes. Please contact us at edgecares@theedgefitnessclubs.com to redeem. We do have very specif... read more
Do not join this gym. They give you the most impossible time to cancel your membership. Once you are in a contract it is impossible to cancel it, you are trapped regardless of your reasoning. Highly unimpressed and their customer service is very unhelpful.
Business response:
Hello Kristen, we are sorry to hear your frustration. All terms are detailed out on your membership agreement. Members also have a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions you may have.
I did training session and never added more sessions then I signed up for and every billing cycle was different- I was once charge almost $450!! When I called they could not give me a straight answer and said that it would be the fitness challenge they do, which I did not sign up for. I tried to cancel my membership but I signed up for a year contact and that's on me BUT I had a non gym related injury and I have to get surgery on my ankle. I got a medical note stating I will not be able to go to them gym and they told me it ... read more
Business response:
Hi Carly, we are able to assist you with cancelation for medical reasons. Please feel free to reach out to us at edgecares@theedgefitnessclubs.com. We can also review your training charges with you and answer any questions you may have.
I did not have a good experience trying to come to this gym . Although the facility is nice, some of the people who work there are incredible rude. I came in, never received the tour I was told I would get. Then someone at the front told me I was required to sign up for a free fitness assessment. The personal trainer Shayna was amazing, but the follow up discussion with another trainer was extremely uncomfortable. When I said I was not interested in personal training for my own reasons, he would not take no for an answer and... read more
Business response:
Hi Kelly, we are sorry to hear you had this negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com.
Awful business. They will never let you cancel. Not even during coviid. No empathy towards members.the hours are inconvenient. Place sucks!
Business response:
Hi Suzy, it is disappointing to see your review as we were being very flexible in response to COVID concerns, offering several accommodations which are outside the normal agreement terms. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com.
With Covid19 still being such a threat, I have chosen not to attend no gyms for a while. I joined Edge Fitness before the club opened in NW Plaza, before Covid. So when it did open I couldn't remember all of the particulars like it being a contract and not being allowed to get out of it. Well not only can I not get out of it, they tell me I can't even reduce it to just lower cost membership, even though I've only been there about four times since it opened back in May 2021. So they will just be taking my money. Lesson learne... read more
Business response:
Hello Marilyn, we are sorry to hear this as several accommodations, outside of the normal contract terms, had been made available for members, due to COVID concerns. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, if you wish for us to look into your account.
DO NOT SIGN AN AGREEMENT AT THIS GYM. I have been a member of this gym for some time now. Unfortunately due to the financial strain of COVID-19 along with the fact that I am not comfortable visiting a gym during a global pandemic, have decided to cancel my membership. I called the front desk and was directed to a third party firm, ABC Fitness. Upon emailing the proper information and requesting to cancel, I was told I was not permitted to cancel my contract unless I was medically unable to workout (with proof from a doctor... read more
Business response:
Hello Christine, we are sorry to hear this as several accommodations, outside of the normal contract terms, have been made available for members, due to COVID concerns. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, if you wish for us to look into your account.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.5 star rating with 964 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 7:00 a.m.