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The Edge Fitness Clubs
- Gyms
- Manchester, CT
About this business
Location details
49 Pavilions Dr, Manchester, CT, 06042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
First of all, if you are not planning on staying with this gym forever then do not sign up. They do not handle their own billing issues...besides taking your payment information. When you contact the billing company the employees are so rude. In order to even cancel a membership you have send an email, and be careful because if you don't get a response then you didn't cancel shit. I have sent numerous emails with no response, so now I have to pay the damn annual fee for a facility that I will not be using the whole year of 2... read more
Business response:
Lorraina, has anyone reached out to help you since this happened? Feel free to message me so we can help.
You get a lot for your money in terms of options and facilities (lots of cardio machine and weight machine variety), but this place is kind of a hot mess. The employees are mostly friendly but not very helpful, management is totally non-responsive, and there are always people milling around in confusion because the gym wasn't designed very well (traffic lanes are odd and get clogged, half the treadmills are in a building code violating death zone RIGHT IN FRONT OF STAIRS, and there is not enough of things like soap dispense... read more
Business response:
Hi Elizabeth. We really appreciate your 4 star review! We are working to get Manchester classes up on the website as soon as possible. Thank you for your feedback, and have a great workout today!
If I could give less than a star I would. Unethical business practices regarding membership. Wouldn't even let me cancel my husbands account despite the fact I am the primary and my husband never even signed anything, yet somehow he has to send a certified letter to an entirely different company to cancel his membership. NEVER AGAIN.
Business response:
Angela, has anyone reached out to help you? If there is anything we can do please message us so we can contact you.
I just wanted to let you know why I'm on my way to sign up at another gym and will be canceling my membership. 1. I just sat there and waited for 5 minutes after a long work out to buy a shake. I counted 7 staff in a 20 ft radius and the girl at the desk did not acknowledge me once. Not even to say I'll be with you. 2. Your gym is always packed with no parking 3. The movie sounds great but honestly it's so dark I don't know how people don't trip. 3. You don't have anything different like a pool, basketball court or even oth... read more
I wish I could give it no stars. Do not join this 'club' as you will never be able to cancel. I received the run around from the club employees - they know nothing and could care less - and from ABC Financial. They first told me when my daughter joined that she could freeze the plan when she went away to college. Went to the club and filled out the paperwork and voila, was billed the next month. Called the front desk - the manager always seems to be 'on a break'. Called ABC Financial, who tried to strong arm me into staying.... read more
Just came to look at the gym and they refuse to show anything unless, I give them a lot of my personal info including full name, address, email, phone numbers etc.. Asked me to sign a release form in case I fall down and get hurt when I look around with my mouth open. Just walked away. Will not come back.
Not a great start. Total newbie--never been in a gym before (told this to everyone I encountered), injured my ankle at 1st visit WITH trainer. Never got the promised workout plan. Now I see no fee to join--days after I was charged to join. Lots of big sweaty men lifting weights. Ick, EVERYTHING costs extra (including the recommended Foundations classes). The session with staff after the personal trainer was just an opportunity to upsell additional options. Trainer made no recommendations, developed no plan. All I asked for (... read more
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.6 star rating with 847 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close tomorrow at 12:00 a.m.