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The Edge Fitness Clubs
- Gyms
- Manchester, CT
About this business
Location details
49 Pavilions Dr, Manchester, CT, 06042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
I joined this gym before it even opened and they had some growing pains. At first I had a problem learning about the club when it opened but that was taken care of by there sales manager Aimee. I had an issue with downgrading from Personal training and it was handled by managers Igor and Ricardo. The way they handle issues alone gets them 5 stars but the gym is awesome! The cinema (which I thought was a gimmick) had me doing 3x th amount of cardio because I got into a movie. If you are getting a personal trainer ask for Jame... read more
Just joined. I did it online so when I went in the girl gave me a card and said ok... I had to ask her to show me where things were, so she did. We stood there and she pointed to where things were. Awesome. Thanks. I went on and walked around and I found the cinema! How cool to work out in the dark and zone out to a movie! Sooooo bottom line is the facility seems great but the staff are way under par. Like, hello! Could you stop talking to each other and playing in your ohones for a little while... Ugh!
Business response:
Hi Heather. Thanks for being a member, and we apologize for the poor customer service. I have passed along your message to our management and we will work to resolve as soon as possible. Thanks for your feedback!
When I heard there was an Edge Fitness opening in Manchester I was very excited. I had many friends who were members of the other Edge facilities in Connecticut and raved about them, so I couldn't wait to see what all the hype was about. I had been a member of LA Fitness and was very dissatisfied but there were no other good gyms in the area...that is until The Edge opened up. Upon checking out the club I was hooked and signed up that day. The club has so much equipment, it's extremely clean, so far the staff seem great,... read more
I've been going to various local gyms for about 25 years, and this place blows them all away. Tons of strength and cardio equipment. And lots of things that other gyms don't have...a turf area, sled, TRX, kettlebells, foam rollers, a cardio cinema. Plus, it's clean, has nice shower facilities and lockers with built in locks. Wish I had found this place sooner!
Business response:
Diane, we are so happy you are enjoying the club. We appreciate you taking time out of your day to write an awesome 5 star review! Have a great workout today!
Great facility. Terrible staff organization. I know this location just opened, but the lack of organization is really obvious. Awesome equipment, everything is new and bright. The huge fans on the ceiling are my favorite aspect. The bad part is most staff know nothing about their gym, like the tanning machine, making smoothies, charging correctly for purchases. So far I've paid three different prices for the exact same smoothie here. It feels like when you go to the grocery store in the summer and there are a bunch of hig... read more
Business response:
Hi Hannah. We appreciate your feedback. I apologize for the miscommunication regarding prices of the shakes. I have informed the club and we will make sure it doesn't happen again. We recently started selling shampoo and conditioner in Manchester, but all of your other suggestions are great. I have passed your message to management and we hope to add some of these suggestions in the near future. Thank you!
Great club, equipment and staff, but be careful for the ratcheting up of pricing on all of the extra amenities and use of other training rooms which are not being policed so there's really no need to buy an upgraded membership. Go with the basic membership and avoid the bait and switch marketing.
Wow...what an incredible new gym!! I like this gym so much that I joined a couple of days ago while still a member at LA. I will continue to keep the other membership when traveling out of state. However, when I'm local...The Edge is my gym of choice. I love the layout....big, open, and full of energy. They have a very large free weight area with free weight machines too. The middle of the gym has all of the weighted machines located in it. They also have a separate area for the trainers to use with clients and an Ast... read more
Business response:
Rick, thank you for taking the time to write us such an AWESOME review! We are so happy you are enjoying the club. Have a great workout today!
Although The Edge hasn't been open long I'm very happy with switching over to them from Cardio Express. They have a ridiculously vast range of training equipment most gyms don't have such as dumbbells up to 120Lbs, a turf area for sprints & weight sled drives, and a sauna. Hydro therapy is also available to premium members ($20 a month) which is amazing for me before or after a workout to loosen up a bit. The gym is brightly lit and upbeat. A few other things I really like are the lockers that have self serve locks on all of... read more
Update- The owner offered me a refund but local management refused to honor his word. Who is in charge at this gym?!?!??? I have been a member for the better part of a decade. Last week they saddled me with a hidden 30 dollar fee. I tried talking to the front desk the. the manager but they were uninterested in helping solve the issue. they have completing alienated a loyal long time member over 30 dollar. What a great buissness model
Business response:
Please feel free to reach out to our member experience team directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.6 star rating with 832 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 7:00 a.m.