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The Edge Fitness Clubs
- Gyms
- Manchester, CT
About this business
Location details
49 Pavilions Dr, Manchester, CT, 06042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
When I heard there was an Edge Fitness opening in Manchester I was very excited. I had many friends who were members of the other Edge facilities in Connecticut and raved about them, so I couldn't wait to see what all the hype was about. I had been a member of LA Fitness and was very dissatisfied but there were no other good gyms in the area...that is until The Edge opened up. Upon checking out the club I was hooked and signed up that day. The club has so much equipment, it's extremely clean, so far the staff seem great,... read more
I've been going to various local gyms for about 25 years, and this place blows them all away. Tons of strength and cardio equipment. And lots of things that other gyms don't have...a turf area, sled, TRX, kettlebells, foam rollers, a cardio cinema. Plus, it's clean, has nice shower facilities and lockers with built in locks. Wish I had found this place sooner!
Business response:
Diane, we are so happy you are enjoying the club. We appreciate you taking time out of your day to write an awesome 5 star review! Have a great workout today!
Great facility. Terrible staff organization. I know this location just opened, but the lack of organization is really obvious. Awesome equipment, everything is new and bright. The huge fans on the ceiling are my favorite aspect. The bad part is most staff know nothing about their gym, like the tanning machine, making smoothies, charging correctly for purchases. So far I've paid three different prices for the exact same smoothie here. It feels like when you go to the grocery store in the summer and there are a bunch of hig... read more
Business response:
Hi Hannah. We appreciate your feedback. I apologize for the miscommunication regarding prices of the shakes. I have informed the club and we will make sure it doesn't happen again. We recently started selling shampoo and conditioner in Manchester, but all of your other suggestions are great. I have passed your message to management and we hope to add some of these suggestions in the near future. Thank you!
Great club, equipment and staff, but be careful for the ratcheting up of pricing on all of the extra amenities and use of other training rooms which are not being policed so there's really no need to buy an upgraded membership. Go with the basic membership and avoid the bait and switch marketing.
Wow...what an incredible new gym!! I like this gym so much that I joined a couple of days ago while still a member at LA. I will continue to keep the other membership when traveling out of state. However, when I'm local...The Edge is my gym of choice. I love the layout....big, open, and full of energy. They have a very large free weight area with free weight machines too. The middle of the gym has all of the weighted machines located in it. They also have a separate area for the trainers to use with clients and an Ast... read more
Business response:
Rick, thank you for taking the time to write us such an AWESOME review! We are so happy you are enjoying the club. Have a great workout today!
Although The Edge hasn't been open long I'm very happy with switching over to them from Cardio Express. They have a ridiculously vast range of training equipment most gyms don't have such as dumbbells up to 120Lbs, a turf area for sprints & weight sled drives, and a sauna. Hydro therapy is also available to premium members ($20 a month) which is amazing for me before or after a workout to loosen up a bit. The gym is brightly lit and upbeat. A few other things I really like are the lockers that have self serve locks on all of... read more
This gym has declined a lot. Now charging for things that used to be free and cutting corners everywhere
Business response:
We apologize for your disappointment with recent changes. Your feedback about pricing and service cuts is important to us. Please feel free to bring any such concerns directly to our club's general manager, Adam, and he would be more than happy to speak with you.
the service was horrible, people are standoffish, you can't even walk around without feeling like you're not welcomed and i was trying to cancel the past week everyday and no one is answering the phone i was told in exact words when wanting to cancel "IT WASNT YOUR EXPERIENCE IT WAS YOUR FRIENDS, EMAIL ME SO WE CAN SORT THIS OUT. NO CANCELLATIONS" this was a week ago mind you. now im stuck on the phone with the customer service to get it cancelled due to being in a "agreement"? but wasn't told about it. fawk this gym and faw... read more
Business response:
We are sorry to hear that you did not have a positive experience Rosie. However, we do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership We also do offer open ended, no contract, membership options for added flexibility. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclu... read more
Told me I was signing up for a summer student membership but ended up putting me on the month-to-month membership. Cancellation process is lengthy. The initiation fee is significant almost double the monthly membership fee.
Business response:
We're sorry to hear about your experience with the membership sign-up process. We strive to provide clear and accurate information to all our members and always want to be as fair and flexible with students who are leaving for college. We encourage you to reach out to our member experience team at edgecares@theedgefitnessclubs.com for assistance.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.7 star rating with 807 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 4:00 a.m.