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The Edge Fitness Clubs
- Gyms
- Manchester, CT
About this business
Location details
49 Pavilions Dr, Manchester, CT, 06042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
I noticed that someone from the gym tried to justify them blocking people in a membership they don't want anymore. This person said that they offer other kind of memberships that are more flexible. In my experience when I signed the contract NOBODY MENTIONED THE EXISTENCE OF ANY OTHER CONTRACTS. Based on the number of people complaining about it, I think the Edge management does a very poor job in having people signing a transparent catch free contract. On top of that, why do you make people signing contracts anyway? Are mon... read more
Business response:
We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership We also do offer open ended, no contract, membership options for added flexibility. In addition, a copy is emailed automatically upon signing, with a grace period to allow additional time to review and make any changes or cancel without penalty.
I would like people to be aware that if you choose to use Edge for your e exercising needs when you sign up an agreement with the wedge Fitness club the contract you are actually signing is a contract that will make you pay membership for one or two years even if you decide to stop going. In fact, you can't stop your membership payments unless you: move, or have medical or military reasons and they don't just take your word for it you would need to show them PROVE you are sick, you were called by the military or bring a lett... read more
Business response:
We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership We also do offer open ended, no contract, membership options for added flexibility. In addition, a copy is emailed automatically upon signing, with a grace period to allow additional time to review and make any changes or cancel without penalty.
As countless other reviewers have noted, canceling your membership here is impossible. They want to lock you into a year-long contract with no exit. Predatory business practices targeting people who are already in a vulnerable spot. Avoid.
Business response:
We are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership
Update- The owner offered me a refund but local management refused to honor his word. Who is in charge at this gym?!?!??? I have been a member for the better part of a decade. Last week they saddled me with a hidden 30 dollar fee. I tried talking to the front desk the. the manager but they were uninterested in helping solve the issue. they have completing alienated a loyal long time member over 30 dollar. What a great buissness model
Business response:
Please feel free to reach out to our member experience team directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
Rude/arrogant management. All they want is to lock you in to a contract. The low reviews speak for themselves. Pass on this chain folks.
Business response:
We are sorry to hear that you have had a poor experience and have shared your feedback with club management. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclubs.com with any concerns and if you wish for a manager to contact you directly.
This gym has declined a lot. Now charging for things that used to be free and cutting corners everywhere
Business response:
We apologize for your disappointment with recent changes. Your feedback about pricing and service cuts is important to us. Please feel free to bring any such concerns directly to our club's general manager, Adam, and he would be more than happy to speak with you.
the service was horrible, people are standoffish, you can't even walk around without feeling like you're not welcomed and i was trying to cancel the past week everyday and no one is answering the phone i was told in exact words when wanting to cancel "IT WASNT YOUR EXPERIENCE IT WAS YOUR FRIENDS, EMAIL ME SO WE CAN SORT THIS OUT. NO CANCELLATIONS" this was a week ago mind you. now im stuck on the phone with the customer service to get it cancelled due to being in a "agreement"? but wasn't told about it. fawk this gym and faw... read more
Business response:
We are sorry to hear that you did not have a positive experience Rosie. However, we do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership We also do offer open ended, no contract, membership options for added flexibility. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclu... read more
Told me I was signing up for a summer student membership but ended up putting me on the month-to-month membership. Cancellation process is lengthy. The initiation fee is significant almost double the monthly membership fee.
Business response:
We're sorry to hear about your experience with the membership sign-up process. We strive to provide clear and accurate information to all our members and always want to be as fair and flexible with students who are leaving for college. We encourage you to reach out to our member experience team at edgecares@theedgefitnessclubs.com for assistance.
ABSOLUTELY STAY AWAY!! They make it so hard to cancel your membership. Almost impossible. You try and cancel and talk to someone in India. This is the worst gym experience. And now I'll get and automated response underneath this review. Then some random response "send us your information and we will help". I've sent 5 emails back and forth.
Business response:
Hi John, we are sorry you feel this way. Transparency is important to us and that is why the cancel policies and procedures are not only outlined in our membership agreements, but also posted on our website for public viewing for anyone who is either a member or thinking of joining: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership. Additionally, as of May 1st we now also offer no commitment, month to month, membership options. We are pretty sure you are the same John that sent us an email this week a... read more
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.6 star rating with 875 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 4:00 a.m.