This profile has been claimed by the business owner or representative.
The Edge Fitness Clubs
- Gyms
- Manchester, CT
About this business
Location details
49 Pavilions Dr, Manchester, CT, 06042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
ABSOLUTELY STAY AWAY!! They make it so hard to cancel your membership. Almost impossible. You try and cancel and talk to someone in India. This is the worst gym experience. And now I'll get and automated response underneath this review. Then some random response "send us your information and we will help". I've sent 5 emails back and forth.
Business response:
Hi John, we are sorry you feel this way. Transparency is important to us and that is why the cancel policies and procedures are not only outlined in our membership agreements, but also posted on our website for public viewing for anyone who is either a member or thinking of joining: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership. Additionally, as of May 1st we now also offer no commitment, month to month, membership options. We are pretty sure you are the same John that sent us an email this week a... read more
This review is long overdue. I do NOT recommend signing up for this gym unless you plan to be a lifer and never move out of state or the area- as they make it impossible to cancel the membership. The other reviewers here are telling the absolute truth about Edge Fitness and their shady business practices. I have countless messages from them telling me that I have a balance that they will take out of collections if I rejoin the gym- which I paid for over a year and never seen the inside of it. I moved out of the area and info... read more
Business response:
Hello we are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that it will not come as a surprise to our members, as well as detailing it on our website FAQs: https://www.theedgefitnessclubs.com/support/payments-billing-and-cancellation-policies We have also added an open ended month to month option in response to the feedback. Additionally, there is a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel f... read more
Was informed that I did not owe anymore money once i shut off the membership for the following year, this was apparently false and sent my account to collections. Upon pointing out this mistake i was told i had to sign up for a new membership to get it out of collections. I hate this gym.
Business response:
Hello Adriana, we are disappointed to see your review. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
Agree with the reviews that make it impossible to cancel. They say you have to cancel with a manager and the manager is not there. You have to quit your job, and stalk the manager (who may or may not exist?) to cancel. Predatory and this should be illegal.
Business response:
Hello Alexia, we are disappointed to see your review. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
Will never ever go to edge fitness and would not recommend it to any family and friends.. their contracts are misleading and almost impossible to cancel.. and interesting fact.. Yelp will hide this review as not currently recommended..
Business response:
We are sorry to hear your frustration. Although we cannot change our cancel policies, we do try to make it clear by detailing out all terms in your membership agreement, so that it will not come as a surprise to our members, as well as posting it in detail on our websiteFAQs. We also offer a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions ... read more
Horrible place for anyone Queer and/or LBGTQ+ It doesn't matter what time of day you go, you have all kinds of people from all backgrounds/age groups making the gym experience here not only uncomfortable but highly homophobic. I thought better of Connecticut in general especially it being such a culturally diverse area. It's not an all inclusive space, not to mention the staff engage in the inappropriate conversations with other EDGE members. The pointing, laughing and gossip is very much High school.
Business response:
Hello Carlos, we take discrimination very seriously and would appreciate you reporting any instances to club management or edgecares@theedgefitnessclubs.com. Here is a link to our non-discrimination policy: https://www.theedgefitnessclubs.com/support/non-discrimination-policy
I would encourage anyone to go elsewhere. Avoid any of these big gyms, really. I had a great experience going to this gym. They have the workout equipment I needed, clean facilities, and the hours fit my schedule. I moved recently and it didn't make sense to keep my edge membership despite being a happy patron. This is when the problems start. I was informed that since I was out of my 12 month agreed upon service contract, all I have to do is send an email to customerservice@abcfitness.com. That is exactly what I did. After... read more
Business response:
Hi Kyle we are sorry to hear you had this frustrating experience and would like to be able to look into it further. Please contact us directly at edgecares@theedgefitnessclubs.com so that we may get more information in order to access your account.
This facility only thinks of it's members as numbers. So I'm going to start treating the staff as numbers. Also the staff likes sitting on the front counter and either BSing or texting on their phones instead of doing actual work. And the worst part is the management sees it going on and does nothing about it. And guess what since I'm a paying member I have every right to complain. Because to be honest my membership dues shouldn't be going to pay for salaries of lazy people. Also this is consumer service business and t... read more
Business response:
Hello Kevin, we are extremely disappointed to see your review. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com so we may properly address your concerns.
Crowded gym, too loud music, not enough equipment to go around and terrible customer service - attitudes, lack of knowledge and no support.
Business response:
Hello Jack, we are disappointed to see you had a negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.7 star rating with 805 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 4:00 a.m.