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The Edge Fitness Clubs
- Gyms
- Manchester, CT
About this business
Location details
49 Pavilions Dr, Manchester, CT, 06042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Rude/arrogant management. All they want is to lock you in to a contract. The low reviews speak for themselves. Pass on this chain folks.
Business response:
We are sorry to hear that you have had a poor experience and have shared your feedback with club management. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclubs.com with any concerns and if you wish for a manager to contact you directly.
This gym has declined a lot. Now charging for things that used to be free and cutting corners everywhere
Business response:
We apologize for your disappointment with recent changes. Your feedback about pricing and service cuts is important to us. Please feel free to bring any such concerns directly to our club's general manager, Adam, and he would be more than happy to speak with you.
the service was horrible, people are standoffish, you can't even walk around without feeling like you're not welcomed and i was trying to cancel the past week everyday and no one is answering the phone i was told in exact words when wanting to cancel "IT WASNT YOUR EXPERIENCE IT WAS YOUR FRIENDS, EMAIL ME SO WE CAN SORT THIS OUT. NO CANCELLATIONS" this was a week ago mind you. now im stuck on the phone with the customer service to get it cancelled due to being in a "agreement"? but wasn't told about it. fawk this gym and faw... read more
Business response:
We are sorry to hear that you did not have a positive experience Rosie. However, we do try to be very transparent, by detailing out all terms in your membership agreement, so that nothing will not come as a surprise to our members, as well as posting it publicly on our website: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership We also do offer open ended, no contract, membership options for added flexibility. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclu... read more
Told me I was signing up for a summer student membership but ended up putting me on the month-to-month membership. Cancellation process is lengthy. The initiation fee is significant almost double the monthly membership fee.
Business response:
We're sorry to hear about your experience with the membership sign-up process. We strive to provide clear and accurate information to all our members and always want to be as fair and flexible with students who are leaving for college. We encourage you to reach out to our member experience team at edgecares@theedgefitnessclubs.com for assistance.
ABSOLUTELY STAY AWAY!! They make it so hard to cancel your membership. Almost impossible. You try and cancel and talk to someone in India. This is the worst gym experience. And now I'll get and automated response underneath this review. Then some random response "send us your information and we will help". I've sent 5 emails back and forth.
Business response:
Hi John, we are sorry you feel this way. Transparency is important to us and that is why the cancel policies and procedures are not only outlined in our membership agreements, but also posted on our website for public viewing for anyone who is either a member or thinking of joining: https://www.theedgefitnessclubs.com/support/how-do-i-cancel-my-membership. Additionally, as of May 1st we now also offer no commitment, month to month, membership options. We are pretty sure you are the same John that sent us an email this week a... read more
This review is long overdue. I do NOT recommend signing up for this gym unless you plan to be a lifer and never move out of state or the area- as they make it impossible to cancel the membership. The other reviewers here are telling the absolute truth about Edge Fitness and their shady business practices. I have countless messages from them telling me that I have a balance that they will take out of collections if I rejoin the gym- which I paid for over a year and never seen the inside of it. I moved out of the area and info... read more
Business response:
Hello we are sorry to hear your frustration. We do try to be very transparent, by detailing out all terms in your membership agreement, so that it will not come as a surprise to our members, as well as detailing it on our website FAQs: https://www.theedgefitnessclubs.com/support/payments-billing-and-cancellation-policies We have also added an open ended month to month option in response to the feedback. Additionally, there is a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel f... read more
Was informed that I did not owe anymore money once i shut off the membership for the following year, this was apparently false and sent my account to collections. Upon pointing out this mistake i was told i had to sign up for a new membership to get it out of collections. I hate this gym.
Business response:
Hello Adriana, we are disappointed to see your review. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
Agree with the reviews that make it impossible to cancel. They say you have to cancel with a manager and the manager is not there. You have to quit your job, and stalk the manager (who may or may not exist?) to cancel. Predatory and this should be illegal.
Business response:
Hello Alexia, we are disappointed to see your review. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
Will never ever go to edge fitness and would not recommend it to any family and friends.. their contracts are misleading and almost impossible to cancel.. and interesting fact.. Yelp will hide this review as not currently recommended..
Business response:
We are sorry to hear your frustration. Although we cannot change our cancel policies, we do try to make it clear by detailing out all terms in your membership agreement, so that it will not come as a surprise to our members, as well as posting it in detail on our websiteFAQs. We also offer a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions ... read more
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.6 star rating with 832 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open at 7:00 a.m.