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The Edge Fitness Clubs
- Gyms
- Manchester, CT
About this business
Location details
49 Pavilions Dr, Manchester, CT, 06042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
I just checked on BBB they have an F rating!! It explains a lot! I joined Edge in November and because I wanted to use the women's only section. I travel a lot for work and when I returned back I find the women only section locked away and for $20 more a month I can get access. This is ridiculous. Of course I spoke with the manager and was told I could get a month free use of the woman only section and then I would have to pay and extra $20 a month. Had I known in November I would never have joined for $30 to access this ro... read more
Business response:
Denise, we apologize for any confusion. We did come across some issues with our Women's Only door and everyone was able to enter. Our 29.99 membership is the only one that included women's only in addition to some other memberships that were grandfathered in.
I've been a member of this fitness club at the Manchester location since 2016. No frills membership. Just want to work out. No classes needed. As of today I cannot utilize the women's area of The Edge unless I change my membership from $10.00 to $30.00 because apparently the women's only section is an "amenity". The men are generally hogging the machines & the free weights in the general area. It's not easy trying to do strength training amongst them. So now it seems that we are being punished for being born female. I'm seri... read more
Business response:
Tressa, we just looked into your membership and you are grandfathered into Women's Only. We apologize for any confusion.
This is one of the worst gyms. They do not follow any ethics while enrolling people. They do not mention about any contract, have us sign in a display tab mentioning it is a waiver but after 5 days, we will receive a contract. If we try to cancel, they will mention that cancellation can be done only before 5 days of enrolling and now, we have to stay in 12 month or 24 month contract. What makes it worse is that Billing is owned by a third party company ABC Financial. For the same amount, LA Fitness South Windsor that is jus... read more
If you want to cancel your membership make sure you do it 30 days before your next months payment. It is utterly ridiculous and unfair that I would have to still pay a "annual fee" if I'm canceling my membership and not going to continue out the year with the gym. I was fine with paying for the last month, I'd just use the gym for the final month and move on with my life. But the fact that I'm being forced to pay a annual fee before my account can even be canceled is completely unfair. So for that this place gets one star fr... read more
Business response:
We are sad that we will be losing you but very happy with the outcome! Glad we were able to help! Please let us know if you ever need anything.
If you want to cancel your membership make sure you do it 30 days before your next months payment. It is utterly ridiculous and unfair that I would have to still pay a "annual fee" if I'm canceling my membership and not going to continue out the year with the gym. I was fine with paying for the last month, I'd just use the gym for the final month and move on with my life. But the fact that I'm being forced to pay a annual fee before my account can even be canceled is completely unfair. So for that this place gets one star fr... read more
Business response:
We are sad that we will be losing you but very happy with the outcome! Glad we were able to help! Please let us know if you ever need anything.
I hated this gym. It was incredibly busy no matter what time of day. It was also impossible to find parking in the busy hours from literally 5pm to 8pm. I tried to find parking, couldn't and turned around. I found that this gym was not fun to work out in. I wasn't greeted at the door consistently and it seemed like the employees were more interested in talking to each other. The employees seemed annoyed when I needed to ask for something like tanning. This gym had very poor customer service and it was over packed , ove... read more
Business response:
Marissa, we apologize about your experience. That is not okay and we would love to make this right with you! Please private message us so we can better assist you.
Awful gym and the problems start from management . Place is overcrowded all the time and has one of the smallest parking lots ever. Very unfriendly staff that act as if they are bothered by you when you ask a question. Hopefully you never Inquire about a membership because they will call , text and email you every other day until you sign up . Don't waste your time or money here .
Business response:
Rob, we definitely apologize for your experience. Please message us if we can help in any way.
Awefull staff!!! When I started to come to this gym they told me you don't have to pay for your husband ( annual fee) just call them and let them know, and I was so happy because of that!!! But now when I asked the same staff he said I didn't say that! Really?!!?! I can't wait to cancel my membership!
signed up for me and my wife. like a dummy I never read reviews. it was he birthday and she hinted she would like to get a membership after seeing a comercial on TV. when I signed up the sales person assured me I would not get calls or text....yeah right. it's been 4 days and already they have blown up my phone. left me texts, cell messages and live calls. needless to say the wife heard them and it blew the surprise. I paid for both of us for a year in advance so I would have to worry about getting billed. I can't wait till ... read more
Business response:
Bob, we apologize for your experience. Let us know if this is still going on so we can get this fixed. If you paid up front for the whole year and haven't froze it then your membership will just expire. You will not have to deal with our billing company. We hope this helps, let us know if we can help in any way.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.6 star rating with 874 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is closed now. It will open tomorrow at 4:00 a.m.