The Edge Fitness Clubs

Carlos F. 

on Yelp

2 years ago

Horrible place for anyone Queer and/or LBGTQ+ It doesn't matter what time of day you go, you have all kinds of people from all backgrounds/age groups making the gym experience here not only uncomfortable but highly homophobic. I thought better of Connecticut in general especially it being such a culturally diverse area. It's not an all inclusive space, not to mention the staff engage in the inappropriate conversations with other EDGE members. The pointing, laughing and gossip is very much High school. 

Kyle P. 

on Yelp

3 years ago

I would encourage anyone to go elsewhere. Avoid any of these big gyms, really. I had a great experience going to this gym. They have the workout equipment I needed, clean facilities, and the hours fit my schedule. I moved recently and it didn't make sense to keep my edge membership despite being a happy patron. This is when the problems start. I was informed that since I was out of my 12 month agreed upon service contract, all I have to do is send an email to customerservice@abcfitness.com. That is exactly what I did. After... read more

Kevin F. 

on Yelp

4 years ago

This facility only thinks of it's members as numbers. So I'm going to start treating the staff as numbers. Also the staff likes sitting on the front counter and either BSing or texting on their phones instead of doing actual work. And the worst part is the management sees it going on and does nothing about it. And guess what since I'm a paying member I have every right to complain. Because to be honest my membership dues shouldn't be going to pay for salaries of lazy people. Also this is consumer service business and t... read more

Jack L. 

on Yelp

4 years ago

Crowded gym, too loud music, not enough equipment to go around and terrible customer service - attitudes, lack of knowledge and no support. 

jon h. 

on Yelp

4 years ago

I pay for a plus one every month and they wouldn't let me use it. My friend tried to come with me and they refused him because he has his own membership issues. If I pay for myself and plus one I should be able to bring whoever I want for the plus one. The worker behind the counter mr. trahn (jesse)? Was not helpful and a little rude. 

Gennieve C. 

on Yelp

6 years ago

The Edge Fitness club in Manchester has become very very ridiculous with their prices. I have been a member of that club since 2016 and my member ship fee has always been 19.99 plus taxes since I joined. So I renewed my membership August 2018 and was told that I was grandfathered in with the 19.99 price since I had been a member for a long time. Some how I had forgotten to renew my membership this year 2019 so they are taking 26.58 from my account monthly. When I called I spoke to JOE who says he is the Manager for the store... read more

Joma P. 

on Yelp

6 years ago

The worst decision we ever made as a family was having our son get a membership at The Edge Fitness Club in Manchester, CT. Their sales practices are past deceptive. They outright lie to you about charges related to their different membership options. The following is a summary of the deceptive practices recently sent to the State of Connecticut, Department of Consumer Protection for the deceptive practices they employed upon us. Please stay away from this Fitness Club unless you want headaches much like what we have expe... read more

Vincent L. 

on Yelp

6 years ago

Worst gym I've ever been to. If you want to wait 30 minutes for anything at any time for every exercise you do this is the place for you. Also, if you like to park 10 minutes away from the gym and walk to your destination this a great choice. Not to mention the the super cheap $150 towing fine that they'll get you with eventually. Full of people who have no idea what they are doing and no sense of gym etiquette. The staff just lets people horde weights and leave them all over the gym. Oh also, if you LOVE easter egg hunts yo... read more

Sara D. 

on Yelp

6 years ago

I agree with other reviewers that the variety of equipment is great, however that's about all that sets this gym apart. Management does not instill great customer service into the front desk people (and they fired the good folks) and do not show understanding themselves. I recently asked someone at the front desk what I had to do to cancel my services and membership and was told to email the payment company my agreement info. That was simple enough, and I expected the extra month of charges because that's how it works. Today... read more