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The Edge Fitness Clubs
- Gyms
- Manchester, CT
About this business
Location details
49 Pavilions Dr, Manchester, CT, 06042, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to Midnight | |
| Tue | 4:00 a.m. to Midnight | |
| Wed | 4:00 a.m. to Midnight | |
| Thu | 4:00 a.m. to Midnight | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Will never ever go to edge fitness and would not recommend it to any family and friends.. their contracts are misleading and almost impossible to cancel.. and interesting fact.. Yelp will hide this review as not currently recommended..
Business response:
We are sorry to hear your frustration. Although we cannot change our cancel policies, we do try to make it clear by detailing out all terms in your membership agreement, so that it will not come as a surprise to our members, as well as posting it in detail on our websiteFAQs. We also offer a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions ... read more
Horrible place for anyone Queer and/or LBGTQ+ It doesn't matter what time of day you go, you have all kinds of people from all backgrounds/age groups making the gym experience here not only uncomfortable but highly homophobic. I thought better of Connecticut in general especially it being such a culturally diverse area. It's not an all inclusive space, not to mention the staff engage in the inappropriate conversations with other EDGE members. The pointing, laughing and gossip is very much High school.
Business response:
Hello Carlos, we take discrimination very seriously and would appreciate you reporting any instances to club management or edgecares@theedgefitnessclubs.com. Here is a link to our non-discrimination policy: https://www.theedgefitnessclubs.com/support/non-discrimination-policy
I would encourage anyone to go elsewhere. Avoid any of these big gyms, really. I had a great experience going to this gym. They have the workout equipment I needed, clean facilities, and the hours fit my schedule. I moved recently and it didn't make sense to keep my edge membership despite being a happy patron. This is when the problems start. I was informed that since I was out of my 12 month agreed upon service contract, all I have to do is send an email to customerservice@abcfitness.com. That is exactly what I did. After... read more
Business response:
Hi Kyle we are sorry to hear you had this frustrating experience and would like to be able to look into it further. Please contact us directly at edgecares@theedgefitnessclubs.com so that we may get more information in order to access your account.
This facility only thinks of it's members as numbers. So I'm going to start treating the staff as numbers. Also the staff likes sitting on the front counter and either BSing or texting on their phones instead of doing actual work. And the worst part is the management sees it going on and does nothing about it. And guess what since I'm a paying member I have every right to complain. Because to be honest my membership dues shouldn't be going to pay for salaries of lazy people. Also this is consumer service business and t... read more
Business response:
Hello Kevin, we are extremely disappointed to see your review. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com so we may properly address your concerns.
Crowded gym, too loud music, not enough equipment to go around and terrible customer service - attitudes, lack of knowledge and no support.
Business response:
Hello Jack, we are disappointed to see you had a negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review.
I pay for a plus one every month and they wouldn't let me use it. My friend tried to come with me and they refused him because he has his own membership issues. If I pay for myself and plus one I should be able to bring whoever I want for the plus one. The worker behind the counter mr. trahn (jesse)? Was not helpful and a little rude.
Business response:
Hello Jon, we apologize for any negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review.
The Edge Fitness club in Manchester has become very very ridiculous with their prices. I have been a member of that club since 2016 and my member ship fee has always been 19.99 plus taxes since I joined. So I renewed my membership August 2018 and was told that I was grandfathered in with the 19.99 price since I had been a member for a long time. Some how I had forgotten to renew my membership this year 2019 so they are taking 26.58 from my account monthly. When I called I spoke to JOE who says he is the Manager for the store... read more
Business response:
Hello Gennieve we apologize for any negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review.
The worst decision we ever made as a family was having our son get a membership at The Edge Fitness Club in Manchester, CT. Their sales practices are past deceptive. They outright lie to you about charges related to their different membership options. The following is a summary of the deceptive practices recently sent to the State of Connecticut, Department of Consumer Protection for the deceptive practices they employed upon us. Please stay away from this Fitness Club unless you want headaches much like what we have expe... read more
Business response:
Hello Joma, we apologize for any negative experience and would like the chance to look into this properly, in order to resolve. Please contact us directly at edgecares@theedgefitnessclubs.com, so we may assist.
Worst gym I've ever been to. If you want to wait 30 minutes for anything at any time for every exercise you do this is the place for you. Also, if you like to park 10 minutes away from the gym and walk to your destination this a great choice. Not to mention the the super cheap $150 towing fine that they'll get you with eventually. Full of people who have no idea what they are doing and no sense of gym etiquette. The staff just lets people horde weights and leave them all over the gym. Oh also, if you LOVE easter egg hunts yo... read more
Business response:
Hello Vincent, we apologize for any negative experience and appreciate you sharing your feedback so we may address.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.6 star rating with 847 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close tomorrow at 12:00 a.m.