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The Edge Fitness Clubs
- Gyms
- Norwalk, CT
About this business
Location details
542 Westport Ave, Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 10:00 p.m. | |
| Tue | 5:00 a.m. to 10:00 p.m. | |
| Wed | 5:00 a.m. to 10:00 p.m. | |
| Thu | 5:00 a.m. to 10:00 p.m. | |
| Fri | 5:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
The gym is always very crowded, so it can be difficult to get in a full workout. Equipment is all over the place. The music is very loud, and it's the same playlists over and over again. It makes no sense in today's world where everyone wants to listen to their own music. I have asked for the music to be at a lower volume, but nothing was done. Two stars for cost of membership. It might be time to review music guidelines.
Business response:
Hi Maggy we are sorry to hear that you have not found our club to be the best fit for you. We do offer several different membership packages to choose from. We do have volume guidelines in place for all club, although sometimes a station may come in louder than another. Members are always welcome to ask a manager to adjust.
They've turned into a commercial Plant Fitness catering to Teens that happens to allow deadlifts. I have been a member of the edge for 14 years and I'm done. I joined when I was 20. I have worked with trainers here and been a loyal customer. when my contract ends, I'm done. It's a pity. They've sold out to teenagers and these kids have 0 respect. I do not mind teens in the gym, if they're respectful and use gym equipment appropriately and timely. They come in packs and spend more time socializing at the machines, cabl... read more
Business response:
Thank you for being a loyal member to us Riley. We have taken your feedback seriously and we will continue to monitor this age group, as we do currently allow membership as early as 13 years old to encourage establishing a habit of fitness for a lifetime. You may always feel free to bring any concerns to club management. We wish you peace and good will on your fitness journey.
I signed up for this gym right before I knew I would be asked to take a full-time Nanny Job in Wilton. WIth my schedule and the distance it was nearly impossible to get to the gym. So I decided to cancel my membership and found out that it's also nearly impossible to cancel your membership and they will not waive your fees and will continue to take money out of your account even though you communicate that your not able to use the gym. The company should be sued. None of this information was explained at the moment of subscr... read more
Business response:
Hello Ricketta, we are sorry to hear your frustration. Although cannot change our cancel policies, we do try to make it clear by detailing out all terms in your membership agreement, so that it will not come as a surprise to our members. We also offer a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions you may have.
Once was a great gym but they sold out to high school and middle school kids. 14 year olds flexing and walking around without shoes. What a shame. Worst part is I need to wait a month before my membership officially cancels . What a scam .
Business response:
Thank you for being a loyal member to us Brett. We have taken your feedback seriously and we will continue to monitor this age group, as we do currently allow membership as early as 13 years old to encourage establishing a habit of fitness for a lifetime. You may always feel free to bring any concerns to club management. We wish you peace and good will on your fitness journey.
Be careful when you sign up because they will make it very hard for you to cancel your membership. They will have you jump through hoops to prove you have moved (or your kid has gone off to college) in order to continue to charge your credit card to bank account. Very shady business practices.
Impossible to cancel their recurring billing. Read the reviews - It's amazing to me how much bad feedback these folks are willing to take from their customers just in order to scam out a few months of additional billing by a) giving vague cancellation instructions when you call them b) making you jump through hoops to actually cancel the billing c) point to fine print if you missed a step.
I've been coming here for a little bit over 5 years and not once have I ever had a problem at this gym, until today when I came in and the manger himself told me I couldn't be in here because of the shoes I was wearing. I would of completely understood if this was some rule that everyone knew about and they had signs all over the gym but they don't this was the first time I ever heard about that rule. The manager came up to me and asked me if I had any other shoes and I told him I didn't. He didn't even give me a warning or ... read more
Business response:
Hi Esteban, our membership agreement does cite that proper footwear must be worn in the club. This is for safety reasons. If you would like us to look further into this for you, please feel free to contact us at edgecares@theedgefitnessclubs.com
This gym is a joke. And when it comes time for you to move on. They want a Dr note for you to cancel membership . Is this high school gym class that I need a Dr note? My medical history is private. Shame on you edge fitness Go to another gym don't bother with this place.
Business response:
Hello Raya, we are sorry to hear your frustration. All terms are detailed out on your membership agreement. Members also have a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions you may have.
I had originally written a review that the Edge is the best gym, blah blah, and that people who complained about their billing were dumb. But now that they are have swindled me, I see that the Edge is truly a company of crooks in every sense of the word. They require written cancellation two months prior to the termination of the month-to-month agreement. I provided mine in November 2021. It is now almost April 2022, and they are using the convenient excuse that they don't have it anymore. Their disorganization (or worse, la... read more
Business response:
Hello Daniel, please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com so that we may look into your account to properly assist you.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.3 star rating with 726 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close at 10:00 p.m.