The Edge Fitness Clubs

Martin C. 

on Yelp

6 years ago

don't waste your money! as cheap as it is, it is not worth it. The equipment is always broken. You have to search to find a treadmill where the TV works; it is either the picture, the sound or both that are not working. The other day I got on a treadmill and the track was unhinged from the base and it was bouncing. when you tell the staff, it is like the first time they are hearing about the issue, although some of the treadmills could be broken for days. It is incredible to me that each morning, a staff person doesn't go ... read more

Ricky L. 

on Yelp

6 years ago

Edge really disappointed me. They never refunded me after they told me the check would mail to my address listed on the account. After complained to the BBB, Edge replied that they would do the refund , but another month passed , still no refund. Worst customer service ever! I even made my two friends have memberships there. Will never come back or recommend anyone to have their memberships ! 

Nick F. 

on Yelp

6 years ago

Crowded with a mix of boomers in denial and townies working off the effects of the weekend. The sauna (at least the men's) is appallingly dirty, with a collection of empty water bottles that indicate it doesn't get regularly cleaned. Worse, when I cancelled my membership they kept charging me for months and, so far, haven't refunded. There are far better choices in the neighborhood. 

Robert M. 

on Yelp

6 years ago

Posted a review in August after getting jerked around for months about $85.08 in double billings which "management" concedes in writing is due me. It's not even faintly complicated to add that amount to my credit card. I've been repeatedly promised my refund is right around the corner without result. Is overcharging customers who may not bother to check credit card bills or, if they notice, make it so difficult to get a refund that they ultimately give up in disgust part of the Edge business plan? I repeatedly encounter ... read more

Ginny D. 

on Yelp

6 years ago

I have been a member for over 5 years and have recommended this gym often; however the last year has witnessed a steady management decline to the point where we are not getting our money's worth from organized activities. The Edge Challenge is failing. This week we showed up and no trainer had been scheduled. It took nearly 30 min. for weigh in and we started asking at 8 for an 8:30 class. Weigh-in didn't get organized until well after 8:30, a repeat of last weigh-in. I and many other members are plagued by billing probl... read more

Nicole N. 

on Yelp

6 years ago

Edge has created these new strong rooms for their classes. In the process, they have stripped the floor of equipment. So people with membership only now have less to work with which is stupid because membership is the bread and butter of any fitness facility. Let me give examples. Any gym that you go to should have kettlebells up to 70 pounds. They have them but it is NOW only available for the classes. They've taken all of the smooth barbells and placed them in the strong room and left the rugged barbells on the main f... read more

Steve M. 

on Yelp

6 years ago

Can someone at the gym tell the blonde girl at the corner desk in front to stop shrieking? The only ellipticals that are worth using are less than 10 yards from her desk and at any given moment, she'll let out with some blood-curdling "yelping", which from the looks of it is being done with another employee. It's really unnerving! 

Jimmy G. 

on Yelp

6 years ago

Just recently switched over from crunch fitness, I've never experienced a gym where people are rushed out the second the gym is closed. On top of that an announcement every 10 minutes making us aware of the closing time is very excessive and annoying, thinking of switching back 

Dayanara C. 

on Yelp

6 years ago

I've been going to this gym for years! And have never had an issue until now. Lately there's been a new employee there who is pretty obnoxious. He feels the need to constantly announce through the speakers when closing time is over & over again. As soon as it turns 10 PM he's walking around the gym yelling, and clapping at people to go home and making smart ass remarks. I know I'm not the only one, because other people have been complaining about his attitude.