The Edge Fitness Clubs

El G. 

on Yelp

6 years ago

The machines are great. A lot of treadmills, pilates classes and spinning as well. All that good. But the place smells! I notice they have 'air fresheners' in the locker room. You know, the kind that squirt out of a vent periodically. Big news, they don't do anything but put a flower smell on the sweaty smell. Also there are those peak hours when you cannot get a machine and people can be rude. 

Lisa B. 

on Yelp

6 years ago

I have been coming to this gym for a long time with my boyfriend. We are finally leaving the gym because we are moving across the country. Canceling was not an issue at all, so that has been great! I guess because we are past the contract time. I do however have many other issues with this gym. The first and most upsetting problem for me is the staff. I come here all the time and very rarely does anyone even say hello or look up and smile. The only two friendly people are Pete at the front desk and Christine. Many people w... read more

Natalia A. 

on Yelp

6 years ago

It's quite easy to enroll at The Edge, but good luck trying to have them fix a billing issue. I noticed I was being billed twice a month, so I called to speak with the general manager, Dave, who originally signed me up. I called several times and he was never available to speak with. I left my information and never received a call back. I finally was able to run into him at the gym...he told me he was going to speak with his supervisor and give me a call the next day. That never happened. I called again and explained ... read more

Jan C. 

on Yelp

6 years ago

If you want variety in your spin classes, this is not the place to go. Unfortunately, the person who schedules and hires instructors for the morning spin class doesn't understand that no one wants to see the same instructor EVERY. SINGLE. DAY. Yes, the 8:30/9:30 classes 5 days a week have the same instructor. Thursday 9:30 has had a different instructor for years, but, when the latest left, they filled her spot with a gal who clearly wasn't going to stay. She taught 3 weeks and then poof. Now, rather finding a new instruc... read more

Martin C. 

on Yelp

6 years ago

don't waste your money! as cheap as it is, it is not worth it. The equipment is always broken. You have to search to find a treadmill where the TV works; it is either the picture, the sound or both that are not working. The other day I got on a treadmill and the track was unhinged from the base and it was bouncing. when you tell the staff, it is like the first time they are hearing about the issue, although some of the treadmills could be broken for days. It is incredible to me that each morning, a staff person doesn't go ... read more

Ricky L. 

on Yelp

6 years ago

Edge really disappointed me. They never refunded me after they told me the check would mail to my address listed on the account. After complained to the BBB, Edge replied that they would do the refund , but another month passed , still no refund. Worst customer service ever! I even made my two friends have memberships there. Will never come back or recommend anyone to have their memberships ! 

Nick F. 

on Yelp

6 years ago

Crowded with a mix of boomers in denial and townies working off the effects of the weekend. The sauna (at least the men's) is appallingly dirty, with a collection of empty water bottles that indicate it doesn't get regularly cleaned. Worse, when I cancelled my membership they kept charging me for months and, so far, haven't refunded. There are far better choices in the neighborhood. 

Robert M. 

on Yelp

6 years ago

Posted a review in August after getting jerked around for months about $85.08 in double billings which "management" concedes in writing is due me. It's not even faintly complicated to add that amount to my credit card. I've been repeatedly promised my refund is right around the corner without result. Is overcharging customers who may not bother to check credit card bills or, if they notice, make it so difficult to get a refund that they ultimately give up in disgust part of the Edge business plan? I repeatedly encounter ... read more

Ginny D. 

on Yelp

6 years ago

I have been a member for over 5 years and have recommended this gym often; however the last year has witnessed a steady management decline to the point where we are not getting our money's worth from organized activities. The Edge Challenge is failing. This week we showed up and no trainer had been scheduled. It took nearly 30 min. for weigh in and we started asking at 8 for an 8:30 class. Weigh-in didn't get organized until well after 8:30, a repeat of last weigh-in. I and many other members are plagued by billing probl... read more