This profile has been claimed by the business owner or representative.
The Edge Fitness Clubs
- Gyms
- Norwalk, CT
About this business
Location details
542 Westport Ave, Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 5:00 a.m. to 10:00 p.m. | |
| Tue | 5:00 a.m. to 10:00 p.m. | |
| Wed | 5:00 a.m. to 10:00 p.m. | |
| Thu | 5:00 a.m. to 10:00 p.m. | |
| Fri | 5:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 6:00 p.m. |
Edge has created these new strong rooms for their classes. In the process, they have stripped the floor of equipment. So people with membership only now have less to work with which is stupid because membership is the bread and butter of any fitness facility. Let me give examples. Any gym that you go to should have kettlebells up to 70 pounds. They have them but it is NOW only available for the classes. They've taken all of the smooth barbells and placed them in the strong room and left the rugged barbells on the main f... read more
Business response:
Hello Nicole, we apologize for any negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review.
Can someone at the gym tell the blonde girl at the corner desk in front to stop shrieking? The only ellipticals that are worth using are less than 10 yards from her desk and at any given moment, she'll let out with some blood-curdling "yelping", which from the looks of it is being done with another employee. It's really unnerving!
Just recently switched over from crunch fitness, I've never experienced a gym where people are rushed out the second the gym is closed. On top of that an announcement every 10 minutes making us aware of the closing time is very excessive and annoying, thinking of switching back
Business response:
Hello Jimmy, we apologize for any negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review.
I've been going to this gym for years! And have never had an issue until now. Lately there's been a new employee there who is pretty obnoxious. He feels the need to constantly announce through the speakers when closing time is over & over again. As soon as it turns 10 PM he's walking around the gym yelling, and clapping at people to go home and making smart ass remarks. I know I'm not the only one, because other people have been complaining about his attitude.
Business response:
Hello Dayanara, we apologize for your negative experience. That is certainly not the impression we wish to make and are actively looking into your feedback to address. Please also feel free to reach out to us directly at edgecares@theedgefitnessclubs.com.
Stay away from this gym.. The staff are horrible and don't know what they are doing half of them time. They always harass me when I try to bring a guest because they want my guest to open a membership with them.
Business response:
Hello Leticia, we are sorry to see you feel this way. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review.
Listen, I come from an entrepreneur family and the last thing I want to do is give another business a bad review... BUT with that being said, I have (had) been a member of the Edge for quite some time now. I've been to almost all of their location in my area. When I moved out of the state for college I called and said that I thanked them for their services but it was time to close my account. NOPE. They gave me the run around said I had to contact a 3rd party company to cancel my billing with THE EDGE. Dispute being more tha... read more
Run, run far away. Run so far that you don't even need a gym membership anymore! I've never seen anyone clean their machine after using it, ever. I also never see employees cleaning any equipment. So you can simultaneously push your body AND your immune system to its limits at the The Edge Fitness, Norwalk! Do not join this gym unless you want to remain a member until the day that you die, literally, because that is one of the easiest conditions in which you can cancel your membership: "This contract may also be cancelled if... read more
Business response:
Hi K, thank you for your review and feedback. We would like to assure you that our clean team works diligently on maintaining the clubs clean. Please send us an email along with your review at EdgeCares@TheEdgeFitnessClubs.com, we would like to touch base with you on your most recent member experience.
At first, this Edge location seemed like a great facility with excellent staff. It wasn't until I required actual customer service that they let me know. I've spent over $1,000 with the edge for personal training. At first, I had tried to cancel personal training back in August. I had a trainer, Emily (who has since been fired), try to re-sign me back up for personal training and talk me into a signature without my knowledge. I had to continuously ask what I was signing on the pin-pad before she admitted it was personal tra... read more
Business response:
Hi Ashlynn, we have responded to you through BBB and have come to a resolution. Thank you!
I have been a loyal member at the edge club in Norwalk. Paying my month dues etc. I recently moved out of state and I informed the sales associate Christine about my move via text/email. To no avail I was charged $152 for yearly dues and past due fees. I was appalled and I contacted the club and spoke with the assistant manager Patrice, who informed me that she was sorry for the mishap and that I had no worries about being charged for the next billing cycle. That was farce and far from the truth because I looked at my accoun... read more
Business response:
Hi Tee, thank you for your feedback and I sincerely apologize for your experience. Please send us an email at EdgeCares@TheEdgeFitnessClubs.com so we can assist you.
Frequently asked questions about The Edge Fitness Clubs
How is The Edge Fitness Clubs rated?
The Edge Fitness Clubs has a 3.3 star rating with 726 reviews.
When is The Edge Fitness Clubs open?
The Edge Fitness Clubs is open now. It will close at 10:00 p.m.