The Edge Fitness Clubs

Artie P. 

on Yelp

7 years ago

Ooh I think this is my first negative review cause this place is definitely the worst gym I've experienced. I was never a fan of this gym while I was using it, but it functioned as a place to get a workout in, so I didn't bother leaving a review. When it comes to how they handle money, memberships, cancellations, etc., however, that's a whole different story. I went in to the gym several months before my membership ended to cancel it. I was told I would still have to pay the full price either all at once or over the membersh... read more

Yvette G. 

on Yelp

7 years ago

I love the strong classes but was not a fan of Sarah Fiore teaching the Strength 60 ES. She did not demonstrate any of the stations we were going to do. She just verbally explained them. For the entire first rotation I had to ask her what we had to do specifically in each station because nothing was demonstrated. Once the class was over we cleaned up and then she quickly left. I would love to have Daquan Harrison back at the 9am Strength 60 ES 

Sarah G. 

on Yelp

8 years ago

I give the Edge a low rating because of their financial processing firm, ABC Financial. First, it takes them two days to respond to an email. What kind of business takes two days to address emails?? I am a student and I am leaving for college in another state. I mistakenly sent them a copy of my invoice for my classes at the school (on school letterhead) instead of a course schedule. They would not accept this as proof of me going away to school. They wanted a course schedule on University letterhead. Please. As if I would p... read more

Jessica M. 

on Yelp

8 years ago

Would like to rate it but can't even workout yet. Sent this email to them... Good afternoon I have been a member for over 7 or more years at various locations of your gym. I moved from Stratford to Norwalk and with all the hustle I didn't think to physically go to the gym and it didn't cross my mind I would have to transfer my membership to the Norwalk location. Today I called to confirm my transfer which a manager confirmed this past week with me. I specifically asked if I needed to go to stratford, because I was told that... read more

No N. 

on Yelp

8 years ago

The worst customer service ever. The staff here is incompetent, unprofessional, and lacks the ability to communicate properly. They DO NOT talk to each other at all and if you have a problem you'll be explaining yourself over and over again with each person you speak with. I'd cancelled my membership back in 2014 and they claimed they "never got my cancellation" and sent me to collections. When I rejoined in March of 2018 I did so under the condition they'd wipe the old account as it was their mistake and they agreed. I was ... read more

Jimmy M. 

on Yelp

8 years ago

ABC financial is garbage. Showed them a signed lease and an offer letter from my company that sent me to Chicago. They still won't end my membership. Shame on them. I loved the Edge but they have an awful partner with ABC financial. 

Tara C. 

on Yelp

8 years ago

I used a 1 day guest pass for a friend to help me with strength training. The general manager - Jason - came up and asked us to leave in the middle of it! He said because they have a no training policy... and that he was watching on the cameras! (CREEPY) I cancelled my gym membership. I should have listened to my friends who told me there are much better gyms than this one! 

Michael G. 

on Yelp

8 years ago

Ok I'm going to try and be as nice as I could possibly be in this review towards the worst gym I've ever been apart of in the 15 years I've been a member of a gym. Yelp doesn't allow ZERO stars so unfortunately I have to leave 1. So let's start off with the actual gym itself...they take a $40 or $50 annual fee from each member every year, however, there is always a piece of equipment broken and stays broken for weeks and months on end so where does that money go?! They keep the temperature at a freezing temp so you practic... read more

Liss M. 

on Yelp

8 years ago

DO NOT SIGN UP TO THIS GYM , I REPEAT.. DO NOT SIGN UP TO THIS GYM! It is a nightmare to cancel even though we are moving to AUSTRALIA! We have sent passports, green cards , flight tickets and itinerary and it's still not enough for them. The ABC financial company is a joke. We would never recommend this gym to anyone due to this company that runs their financials.