The Edge Fitness Clubs

Matthew B. 

on Yelp

4 years ago

I supported the business with a $37 monthly membership for 2 years since COVID began despite not being contractually obligated and not using the faculties once. They're now threatening legal action if I don't pay $200 from the last 4 months I didn't visit during a "month to month" agreement. It's not the money, it's dealing with conglomerate bullies like ABC Fitness dba "Edge" which are ruining this country. Would give zero stars if I could, thanks for taking my money and running crooks. 

Gabriel M. 

on Yelp

4 years ago

Overcrowded facility that makes it incredibly difficult to cancel a membership and makes you jump through hoops to prove your reasoning for cancellation. Unfair business practices. Simply do not sign up here! 

Randy B. 

on Yelp

4 years ago

After over 10 years I canceled membership due to COVID. Never had a billing issue with auto deduct. Over the past year I've had several calls that my a/c is in collection, although no agency has sent a notice. Apparently it's easy to enter but you can never leave! Certainly no way to treat customers. Lot's of other, no contract/hassle free choices that offer superb fitness equipment and classes. 

Thaddeus H. 

on Yelp

5 years ago

Canceled membership in August 2020. As of September 2021 they still are billing me. Called their customer service line and there is no option to leave a message or to speak to a representative. Don't give them your credit card info. 

Anthony G. 

on Yelp

5 years ago

Inadequate equipment accompanied by nonsense/drivel answers about why they elect not to remediate things. It's obvious that they get the feedback and still rebuff reasonable needs. They say "it's a matter of OPINION" - poor customer service like that is nonsense- almost as bad as "I just work here...." 

John M. 

on Yelp

5 years ago

Don't give them your credit card and good luck canceling a membership. They charge you for the month you cancel (understood) and then for another billing cycle. Wrong! I cancelled due to a medical condition, not Covid, and have no intention of paying for another 30 days. I got no resolution from Fitness Edge. It's a decent club, just don't give them your credit card or go on auto payments. They'll trick you and point you to the fine print. 

Eric G. 

on Yelp

6 years ago

I would not recommend this club. They trick you with their contract and make it extremely difficult to cancel, so you give up. 

Ben B. 

on Yelp

6 years ago

Good club, but best of luck if you need to cancel your membership. We are moving cross country in a move necessitated by the Covid-19 crisis and when my wife attempted to cancel, she was rudely informed by their billing company that the "moving documentation was insufficient." Seriously, what kind of club makes you prove that you are moving cross country before they let you cancel your membership!?!?!? AVOID AT ALL COSTS 

Enelia G. 

on Yelp

6 years ago

The machines are great. A lot of treadmills, pilates classes and spinning as well. All that good. But the place smells! I notice they have 'air fresheners' in the locker room. You know, the kind that squirt out of a vent periodically. Big news, they don't do anything but put a flower smell on the sweaty smell. Also there are those peak hours when you cannot get a machine and people can be rude.