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The Edge Fitness Clubs NE Philly Bustleton/County Line
- Gyms
- Philadelphia, PA
About this business
Location details
15501 Bustleton Ave, Philadelphia, PA, 19116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to 11:00 p.m. | |
| Tue | 4:00 a.m. to 11:00 p.m. | |
| Wed | 4:00 a.m. to 11:00 p.m. | |
| Thu | 4:00 a.m. to 11:00 p.m. | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Didn't help me waiting 20 minutes for help that they not welcoming and uncomfortable and not happy with service
Business response:
Hello Rachel, we are disappointed to see your review. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
offs... This is EDGE FITNESS.I signed up for a yearly membership paid all my dues. The membership ended in May and then they charged my credit card a new yearly fee of 4999 and since I wasn't a member any longer they charge me 1999 instead of 1499 a month if I am no longer a member why charge me 1999 a month l'm no longer a member I shouldn't be charged anything, and if they're saying I was no longer a member why you charge me 1999 if you already took the 4999 out of my account to make me a member I wasn't a member so if you... read more
I've been a member since this place opened and it was great but since then it's gone down hill. The arc trainers which they only have 5 of, never have the TV's working properly. The voices don't match the channel so if your watching the history channel you have the audio of ESPN. I've complained and wrote emails to corporate but never got taken care of. They keep upping their price and conned me into signing a 2 year contract saying they wouldn't up but my price went from 15.00 to 25.00 so watch what they show you to sign!
Gym is not bad, but like other members mentioned- with a monthly membership, it is impossible to get out. Several calls to corporate which is a call center outside of USA. PLESAE DO NOT Join this GYM, it's a Trap!
Their membership is a trap scam that they disguise as a monthly membership, it is impossible to get out of! DO NOT sign up with any EDGE gyms!
Business response:
Hello Viktar, we are sorry to hear your frustration. Although cannot change our cancel policies, we do try to make it clear by detailing out all terms in your membership agreement, so that it will not come as a surprise to our members. We also offer a cancel window upon signing the agreement, if the terms are not a good fit for you. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com if you wish for us to look into your account and address any questions you may have.
Trash, scammers. Says unlimited guests for the online thing then says only one guest when you walk in each time. Tried to cancel but it's apparently on lock for a whole year
Business response:
Hello Jesvin, we are disappointed to see your review. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
Again, I really don't think is appropriate to dust the walls in the morning when there is the most people at the gym.. all the dust is getting inhaled by every one except the person that is dusting. Of course he has a mask on.. I wrote a review about two month ago about the situation and nothing has been done!! Incredible
Business response:
Hello Ramon, we are sorry if you had a negative experience. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review so we may address any concerns.
Bad, awful customer service and billing at the Wayne Pa location. My teenage son had a yearly membership. The weights area was always too crowded to enjoy. I called to confirm with an employee that it would not automatically renew and was told it would not. But it did automatically renew. So I was charged for 2 months before I realized it. I then went in and canceled, they charged for another month saying you needed to give 30 day notice. Finally, during that time they charged for a $49 annual fee saying it fell into th... read more
Business response:
Hello David we are sorry to hear your frustration. Unfortunately, we cannot change our cancel policies. However we do try to make it clear by detailing out all terms in your membership agreement, so that it will not come as a surprise to our members. We also offer a cancel window upon signing the agreement, if the terms are not a good fit for you. The membership does not automatically renew for a new term. However, it does remain active, open ended, month to month, until cancelled. Please feel free to reach out to us direct... read more
I wish i was able to give it a zero for the trouble i went through to cancel my service to try and get my money back for a training session I never used I even cancelled it w/in 24hrs and they still try to keep my money. They created a document that they signed my name to which is fraud. This has been the worse experience ever. I am now in the process of trying to file a lawsuit and charges of the documents that they signed. My bank and I have been working on this for almost two months now. These people even sent in a copy o... read more
Business response:
Hello, we are disappointed to see your review. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review so we may properly address your concerns.
Frequently asked questions about The Edge Fitness Clubs NE Philly Bustleton/County Line
How is The Edge Fitness Clubs NE Philly Bustleton/County Line rated?
The Edge Fitness Clubs NE Philly Bustleton/County Line has a 3.7 star rating with 885 reviews.
When is The Edge Fitness Clubs NE Philly Bustleton/County Line open?
The Edge Fitness Clubs NE Philly Bustleton/County Line is open now. It will close at 11:00 p.m.