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The Edge Fitness Clubs NE Philly Bustleton/County Line
- Gyms
- Philadelphia, PA
About this business
Location details
15501 Bustleton Ave, Philadelphia, PA, 19116, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 4:00 a.m. to 11:00 p.m. | |
| Tue | 4:00 a.m. to 11:00 p.m. | |
| Wed | 4:00 a.m. to 11:00 p.m. | |
| Thu | 4:00 a.m. to 11:00 p.m. | |
| Fri | 4:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 7:00 a.m. to 7:00 p.m. |
Im not reviewing this specific Edge Club in NE Philly, instead Im reviewing Edge fitness as a whole. This place is absolutely terrible. They have ridiculous contracts, connected directly to the users bank account. The gyms are entirely too crowded. The staff might be the most miserable people I've ever seen in my life. Never once, was I greeted by a friendly person in 3 years at these gyms. Don't let the 15$/month price point deceive you because it's not worth it. I cancelled my membership at this place and they claimed I ... read more
Business response:
We're truly sorry to hear about your less than satisfactory experience. We take your feedback seriously and will use it to evaluate and improve our services. We strive to provide a positive gym environment and fair membership policies. We regret any confusion regarding the cancellation process and will work to make this clearer in the future. Please feel free to reach out to our member experience team at edgecares@theedgefitnessclubs.com in order to address any billing or cancelation concerns.
This is my first experience with Edge. There is a major issue with both the type and loudness of the music played--it is ear busting and interferes with workouts. The music blasts on the outside of the club--I do not know how they get away with this. It is the same in the facility itself. There are many complaints about the music but management does not seem to care. It is damaging my hearing which is inexcusable and easily fixed if the volume would just be turned down. Look at other gyms, it is what I will do as soon ... read more
Business response:
We're sorry to hear about your experience with the music volume at our facility. We understand how important a comfortable environment is for a successful workout. Your feedback is valuable and we'll certainly take it into consideration as we strive to improve our services. We hope you'll give us another chance to better serve your fitness needs.
machines are constantly broken. I've been asking for 2 years to have them fixed. the managers keep changing and the problems stay the same!
Business response:
We're truly sorry to hear about your ongoing issues with our machines. Your feedback is important to us and we're committed to improving our services. We'll ensure your concerns are addressed with our management team. Thank you for your patience and understanding. Please also feel free to report any equipment issues to us at edgecares@theedgefitnessclubs.com.
If you wanna workout don't come here. You'll be waiting for machines more than working out. This place became a day care with the amount of kids that come and play around.
Business response:
Thank you for being a loyal member to us. We have taken your feedback seriously and we will continue to monitor this age group, as we do currently allow membership as early as 13 years old to encourage establishing a habit of fitness for a lifetime. You may always feel free to bring any concerns to club management. We wish you peace and good will on your fitness journey.
The quantity and quality of classes vary from place to place. If you go here for the classes, I would not recommend this place. And the shower room here is inconvenient because there is no place to put a change of clothes.
Business response:
We appreciate the feedback Mr. D. We have passed your remarks on to our Area Studio Fitness Manager and Club General Manager for their sincere consideration and we hope to be able to continue to offer the very best class schedule in the area to fit your needs.
I was really excited when I first joined Edge, but lately machines have been broken for over a month, and it seems that more brake down on a regular basis
Business response:
Hi Albert please feel free to bring any concerns directly to a club manager or reach out to us at edgecares@theedgefitnessclubs.com.
Honest review: Gym looks great & has decent equipment. Service is always solid. However, it STINKS & always smells like crap. Is this place not being cleaned well enough? The bathrooms are the worse. I'm not a germaphobe, but this is not sanitary. The air circulation is terrible too. So gross.
Business response:
Hi Jackson, we are disappointed to read your review. Please feel free to reach out to us at edgecares@theedgeftnessclubs.com if you would like to have a manager give you call to address your concerns.
Didn't help me waiting 20 minutes for help that they not welcoming and uncomfortable and not happy with service
Business response:
Hello Rachel, we are disappointed to see your review. Please feel free to reach out to us directly at edgecares@theedgefitnessclubs.com with your review, so we may gather more information in order to properly address your concerns.
offs... This is EDGE FITNESS.I signed up for a yearly membership paid all my dues. The membership ended in May and then they charged my credit card a new yearly fee of 4999 and since I wasn't a member any longer they charge me 1999 instead of 1499 a month if I am no longer a member why charge me 1999 a month l'm no longer a member I shouldn't be charged anything, and if they're saying I was no longer a member why you charge me 1999 if you already took the 4999 out of my account to make me a member I wasn't a member so if you... read more
Frequently asked questions about The Edge Fitness Clubs NE Philly Bustleton/County Line
How is The Edge Fitness Clubs NE Philly Bustleton/County Line rated?
The Edge Fitness Clubs NE Philly Bustleton/County Line has a 3.9 star rating with 1,180 reviews.
When is The Edge Fitness Clubs NE Philly Bustleton/County Line open?
The Edge Fitness Clubs NE Philly Bustleton/County Line is closed now. It will open tomorrow at 4:00 a.m.