The Edge Fitness Clubs NE Philly Bustleton/County Line

Daniel S. 

on Yelp

4 years ago

I do not recommend this gym Terrible management Horrible management I was in auto pay with a debit card Once they star charching more monthly because my contract ends ( and I went to talk to the manager of the gym , he was so rude And told me he can no cancel my account) no even try to help . I went to my bank and I block this gym to take more money They went to my account number and routing number! ( horrible) After a block that too ! They started sending mail letters to me Threatening me to send me to a debt colle... read more

Katherine G. 

on Yelp

4 years ago

Joining this gym was a huge mistake. I gave them my checking account and debit card numbers because I had to to join. They entered my checking account information incorrectly and charged me two subsequent incorrect late fees, one in January and one early this month. Then on top of that, they duplicated the monthly payment+annual fee+the late fee charge in the amount of over $100. The week of the 8th I gave the gym my correct checking account info and Joe the manager assured me I would get the two incorrect late fees reversed... read more

Sana R. 

on Yelp

4 years ago

This franchise is the worst. Bad maintained gym and rude staff. Most unresponsive and unprofessional employees that I've ever seen. The staff need to get themselves educated in customer management and friendly service. And so does the manager, Nathan Miller. It is harder to get out of that GYM MEMBERSHIP THAN TO GET A DIVORCE. NOT RECOMMENDED AT ALL!!! When things happen in your life their management deceives you and just keep taking out your money! 

Kathleen H. 

on Yelp

5 years ago

I went in to cancel my membership do to my being uncomfortable working out in the midst of a pandemic, told I couldn't cancel but could freeze for 90 days. Ok, no problem. Did the the freeze for the first 30 days, go back in to out freeze on for another 30 days, only to be told by Trey, Asst manager?, who I have dealt with in the past and is horrible with his customer service skills, and acts like you are annoying him by asking a question, is rude to his fellow colleagues, and other members) that I cannot freeze or cancel m... read more

Ashley K. 

on Yelp

5 years ago

I like the Edge Strong classes and most of the Edge Strong class instructors. However, I am cancelling them because of financial reasons. Also, I am not pleased with how my personal training sessions went; my trainer was at times rude and you never get sent email reminders of when the sessions are (Crunch Fitness does this). I like the movie theater and the Arc Trainer machine. The regular group classes do not work with my work schedule so I still haven't tried one and I've been paying for them for two months (I'm consideri... read more

Dana S. 

on Yelp

6 years ago

Okay gym when I visited a few times as a guest with others who have passes. I like the fact that they have a woman's only section and the movie theater where you can use treadmills and bikes while you watch the movie they are playing for the day/time. But when it comes to the type of people Edge brings in, for a beginner like me I would prefer to be around other beginners with all types of bodies, but Edge is mostly hard bodies/lifters and makes me feel uncomfortable. The few times Ive gone were okay but not enough to ma... read more

Erick P. 

on Yelp

6 years ago

Rating 5 stars only so my review will be seen; I would rate 0 if I could. This gym is based on a contract , which while signing up they fail to mention. When I tried to cancel because I am a college student who no longer lives at home , they expected me to transfer clubs and travel 12 miles each way to use the gym instead of cancelling. Criteria for cancelling is absurdly complex and through emails with multiple representatives, it is clear they do not have basic knowledge of their own policies as one person will tell you on... read more

Brandon S. 

on Yelp

6 years ago

I really like the Edge! A lot of space but it is quite crowded pretty much all day. But there seems to be enough space to get work done. What I do not like is the fact that I and MANY others have been asking for a heavy bag but "the edge cares" doesn't seem to care about what the majority of its customers want. I tore my ACL so currently can't use a heavy bag but as soon as I'm healed I'm leaving the edge for a facility that has heavy bags. Which is sad since I pay for two memberships and both of my kids go to their ... read more

Kaitlin Y. 

on Yelp

6 years ago

Joined this gym before it opened because I wanted squat racks and thought it would be 24hrs like their other locations. I work nights, so going during the day just isn't possible for me. They opened without at 24hr schedule during the week, and most of the time there are way too many people in the back at the weights for me to work in. Can't wait for my contract to be up so I can cancel. If you want a 24hr gym with squat/power racks and doesn't make you buy into a contract, go to Giant Fitness on Red Lion. And they don't hav... read more