The Edge Fitness Clubs NE Philly Bustleton/County Line

Lauren E. 

on Yelp

3 years ago

This place is a customer service nightmare. I would not give them your credit/debit card information. They will charge your account even after you cancel with 2 months notice. 5 different employees told me that they noted the account that I would be canceling after my year was up and ALL told me that all I would have to do is come in to the gym to show my ID to verify. I did all of this prior to my year ending. Meanwhile, I moved and I was worried about getting there in time but I did. When I get there, I'm told you have to ... read more

Kevin F. 

on Yelp

3 years ago

Awful gym. They try to catch you up in all the financial traps of a shady gym. Right here on the mainline, scamming innocent people trying to work out. My debit card was stolen, I tried to remember all the places that were attached but forgot the Gym and for two weeks I didn't go meanwhile the month changed over and they text me that my card was declined so I go over to make things right and get charged !!!!!!$40!!!!!!! For my card not being able to be charged and I didnt use the services during this time. If that wasn't eno... read more

Sammy M. 

on Yelp

4 years ago

they will charge you 50 dollars every so often ... even if you have the cheapest member ship. They do not warn you when they are about to charge you. If you sign up to pay 9.99 per month. expect seeing charges of 49.99 (that they don't tell you about when signing up....) multiple time. (also a few were during the height of the pandemic) scam 

Joann L. 

on Yelp

4 years ago

I have to give a 1 star for so many reasons. First, I emailed the gym on Bustleton specifically around December 22nd about cancellation, questions about freezing my account and received a blank email back with the topic and a attachment box that could not be opened. Then I emailed acbfitness 1/08 to see if any employees had contacted them about my situation, none. So I proceeded to tell them that I knew and will take responsibility to pay off the membership amount that fell under the 30 days prior notice and needed to cancel... read more

Adam H. 

on Yelp

4 years ago

They make it impossible to cancel your membership and continue to charge you even well after your 1 year contract. 

Fire B. 

on Yelp

4 years ago

Clean but don't go here if you value your money. They overcharge like crazy and are unforgiving. If you want/need to work out, you'll save more money by simply buying your own gym equipment. 

M M. 

on Yelp

4 years ago

An employee was extremely rude to me, refused to give me the information I was requesting - I wanted to know why I couldn't cancel my account. This employee kept telling me, in an antagonistic way, that they didn't know why I couldn't cancel it. Worse, I asked them why they were "yelling" at me, and I was told it was because I was yelling, first (as if I'm NOT supposed to be upset that an employee claimed they didn't know anything and refused to help me. Worse, I located the contact information to the powers that be, and wr... read more

Jenn H. 

on Yelp

4 years ago

Absolutely terrible. BE WARE when you sign a contract. The sales rep DOES NOT tell you that after you sign a 2 year contract that you are still billed after that...AND $5 More then what you were already paying. I called to cancel and the guy said to email and cancel. Did that and now they REFUSE to cancel. My 2 year contract for my daughter is DONE!!! You are STEALING money from me and now you are telling me I have to continue to pay you??? All I want to do is just be done with you!! What kind of business is this? Terr... read more

Barbara B. 

on Yelp

4 years ago

I will never work out at Edge again. I joined and signed a two year contract. I am very busy so I purchased the basic membership for $25.00 a month. I've belonged to gym's for many years without signing any contracts and simply had the charge put on my credit card monthly. If I wanted to cancel the membership I would simply let them know and they stop billing. Today I got my monthly cc statement and they raised my dues by $5.00 and also put on an additional charge for $53.30. I called my Edge gym and they told me my two y... read more