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The Estates at San Antonio
- Apartments
- San Antonio, TX
About this business
Location details
6515 West Hausman Road, San Antonio, TX, 78249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
RecommendedUnder New Management right after I moved in. Property manager Ivan and his stuff have been nothing but helpful.
Just DON’T!! Move in day was such a disaster, none of us were assigned the correct requested rooms, there was not enough mail box keys or gate openers to give, paint was chipped and old like they did not repaint, no furniture in my room as requested, my floors in my bathroom were coming up, my drawers were not on track and the cabinet was broken in half and glued back together poorly, all towel hangers broken along with doorknobs, every outlet, the ice maker, and 1/2 of the lights switches did not work. Don’t expect to have ... read more
Business response:
Mckynley - thank you for taking the time to contact us with your feedback about your most recent experience at Estates at San Antonio. We can't apologize enough that it seems we failed to live up to both your and our standards for our community. We take all resident feedback seriously and will be addressing the issues that you have mentioned with our team. In the meantime, please don't hesitate to reach out to us if there is anything that you need or anything that we can do better for you. Thanks for bringing this to our att... read more
Management is very rude, difficult to get it touch with, and refuses to give us access to amenities with vague reasons such as the pool isn’t clean or a pipe busted. Maintenance does not treat paying residents as a priority during the move out and move in time frame. Overall the experience has been below average and Christina refuses to take any feedback without immediately responding with attitude. Would not recommend this complex as better student living options are available.
Business response:
Crystal - thank you for taking the time to contact us with your feedback about your most recent experience at Estates at San Antonio. We can't apologize enough that it seems we failed to live up to both your and our standards for our community. We take all resident feedback seriously and will be addressing the issues that you have addressed with our team. In the meantime, please don't hesitate to reach out to us if there is anything that you need or anything that we can do better for you. Thanks for bringing this to our atte... read more
I am terribly disappointed in the new web portal that has overcharged my account for two months in a row now! The front office is suppose to open at 10am, but I can't get anyone to answer the phone. It seems that the people who collect the money make it easy to take but extremely difficult to get back when THEY have made the mistake.
Business response:
Hi Kevin! I am so sorry to hear about the over payment of rent and understand that this can be frustrating. We issued a refund when you notified us and I would like to help you cancel your reoccurring payments that you have set up if you would like to do one time payments and/or help you look at your account in order to see if you would like to keep the reoccurring payments instead of making one time payments. Unfortunately I am unable to log in to your account as these are your accounts that contain all of your payment i... read more
Let me start off by saying that If there were a way to rate this place NEGATIVE 5 stars I would! I am NOT a resident Thank God, Ms. Ashley in the front office saved me from living under the most ignorant leasing staff ever! I came across these apartment homes a week or so ago. I proceed to have a look on line, and liked what I saw.. My fiance and I's current lease is up in the beginning of May. So I call into the office and Ashley answered, very polite AT FIRST. I began to explain to her that my fiance and I are looking to m... read more
Business response:
Alexis Sancho please let me apologize for any miscommunication between you and our new leasing consultant Ashley. This is her first week and she does ask questions if she is unsure of the answer. She did ask Management if two people could live in the same room but sexual orientation was not brought into the conversation. Please also let me apologize for the phone disconnecting on you as well. It is against our policies to discriminate against anyone for any reason including sexual orientation. You do not have to be a student... read more
Frequently asked questions about The Estates at San Antonio
How is The Estates at San Antonio rated?
The Estates at San Antonio has a 3.7 star rating with 168 reviews.
When is The Estates at San Antonio open?
The Estates at San Antonio is closed now. It will open tomorrow at 9:00 a.m.