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The Live Love Memphis Group at Real Estate Agency
- Real Estate Agents
- Germantown, TN
About this business
Location details
7455 McVay Station Ct, Ste 101, Germantown, TN, 38138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 a.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Jennifer did a great job marketing my home. There was immediate interest and frequent showings. I quickly received an offer and sold the home within a few months of the house going on the market. However, two days before closing I received the final amount that I was responsible for from the closing attorney. It was $3000 more than Jennifer estimated and I was already taking a considerable loss on the home. This created an extremely stressful situation to get the additional money for closing.
Business response:
The final payoff was $1500 more then we thought, and the real estate taxes, since they were not paid, had to be paid at closing ($1500). I'm so happy to have been able to help you sell this lovely property quickly!!
Jennifer is the hardest working, most knowledgeable, and most connected Realtor in the greater Memphis real estate market! My wife and I were so very blessed to have her on our side through our home selling/buying process. Jennifer always made my wife and I feel like we were her only clients, even though I know she always has multiple deals going on! Bottom line, if you want the BEST REALTOR in the Memphis metro area look no further than Jennifer Carstensen!!!
We are writing to express our pleasure with real estate agent, Jennifer Carstensen who represented us in our recent purchase of a single-family home. Jennifer guided us through the entire process, from loan prequalification to searching for houses to making the offer and closing the deal. We credit Jennifer for making this transition smooth and a very stress-free home-buying experience. This is our second purchase of property, and never had we had such a pleasurable experience. Our home sold within 4 days, we had a newborn a... read more
She sold a house that 4 other realtors had tried to sell and failed... and got full price in less than 30 days (if memory serves me correct.). I'd recommend her to anybody.
This agent represented us as the seller's agent for our home in Memphis, TN. Hoped we could leave a better review but our experience was just horrible. We found this agent, Jennifer, to be rude, unprofessional, and just plain awful. Jennifer was suppose to send us comparative market analysis report and she was well aware of our limited time and assured us that the report would be provided to us by a certain date. Well, that date passed and when we brought it to her attention, she acted as if she was way too important for us.... read more
Business response:
I am very saddened to see this fake review. This situation simply did not happen. When I visit a client, the appt is set beforehand (always confirmed the day of). A CMA is not given after a property is listed, it is used to determine a list price so it is a critical piece to my presentation. There is no name or address associated with this review. I did not represent this person in any transaction & it is so unfortunate there is no medium for removal. We will let our over 1,100 home sales speak for themselves. We absolutely ... read more
We worked with Jennifer Carstensen’s team in buying our new house and selling our current home. The process of selling our old house was anything but smooth. Things started out well enough, though we were surprised when we would try to contact Jennifer and find that she was unavailable and one of her team would take over – only to find out later that our questions had not been passed on appropriately. In fact, that was one of the major issues that we experienced. While there may be teams that work well together to keep clien... read more
Business response:
Wow Colin, this review is 100% not a reflection of truth & we are so disappointed to see this almost a year after our experience. Our clients receive excellent customer service b/c our clients are priority #1. We kept in touch with you for 2 yrs in preparation for your listing. We helped you buy a home before we sold this one. On your new home, we agreed to reduce our commission for your purchase yet there was an oversight by your atty & he gave you the discount twice. You got an addt’l $2400 that you refused to return. Re: ... read more
Jenn appraised the property realistically. It took a while to receive a respond from her. Usually she was too busy to call back and it took a while for her assistant to respond. Jenn simply forgot that an appraisal should appraise the property. I, the seller reminded her. She apologize stating that she was under the impression that an appraisal was already at the property. Finally, when I called to set the time with my attorney fro the closing his office never received the purchase agreement... Well, it seems that Jenn is ve... read more
Business response:
Sarah, I'm really surprised you feel this way. We spent 3 hours with you on the listing appointment & spoke daily. We even locked your doors for you when you were out of the country. And, the best news is we sold your home quickly, for a really great price - & closed on time. :) The appraisal issue had to do with the buyer's agent. We explained that we do not order appraisals. The buyer's agent works with the buyer's lender to ensure this is done timely. He would not respond to phone calls, emails, or text messages. We did g... read more
to say the least she was a big disappointment she did a great job of selling her group. Even though i FIRED her weeks ago she is still listed as my agent on trulia. As for responsiveness i had to chase them down all the time for the simplest things. In the months that I was with her I had a camera that took pictures of who came and went, with over 4000 pictures to revue. not one time was she in them. When she did have an open house. Some guy in shorts and a T shirt and flip flops was who showed my house. I was forced to hold... read more
Business response:
Greg, I understand your frustration & apologize for any inconvenience our systems may have caused. After 14 mths of my follow up during your renovations, we met. We discussed open houses & how the buyer’s agents on my team would sit them. We agreed on 3 open houses, but really completed 4. While they produced dozens of names, none were qualified buyers. When I let you know we wouldn’t continue holding them, you offered to host them yourself. You hosted 4-5, which we advertised. You asked us to do more open houses & I realize... read more
I wanted to work with Jennifer but never received a follow up call after our initial phone conversation. She called me back a few days after I left a message with 1 of her colleagues to verify what I was looking for and that was our 1st and final conversation.
Business response:
From all of us on the team, I apologize for any misunderstanding. This conversation does not sound familiar & your contact information is not in Zillow. Please email me at info@livelovememphis.com or call my direct line at 901-410-8810.
Frequently asked questions about The Live Love Memphis Group at Real Estate Agency
How is The Live Love Memphis Group at Real Estate Agency rated?
The Live Love Memphis Group at Real Estate Agency has a 4.9 star rating with 425 reviews.
When is The Live Love Memphis Group at Real Estate Agency open?
The Live Love Memphis Group at Real Estate Agency is closed now. It will open tomorrow at 8:00 a.m.