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The Manor Association/Keystone Pacific Property Management
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Manor needs to pay attention to 101 Blossom Circle, San Mateo. The senior complex is overrun with rats, especially at night. My auntie has lived there for 35 years and when she calls Manor, she gets no where. The tenant above her flooded her bathroom ceiling and there's no one (but me, I guess) to help her navigate repairs. She was also flooded out of her bedroom and living room from her adjacent neighbor's leaking hot water heater. Stanley Steamer sucked up the water but she should have been relocated so that all of the car... read more
Misplaced my garage remote and the employees were extremely helpful with getting me a new one. Lisa B. Was amazing. She was personable and willing to go the extra mile. Thankful for the folks over at Manor Inc.
The service provided by this firm is atrocious. You have to reach out to them several times to get a reply as customer service is almost non-existent. They recently had an annual meeting and sent out the wrong online meeting URL. They did send out another one, however, they made it sound like it was the exact same email they already sent. The subject line did not mention anything about incorrect meeting information, it was actually the same subject line as the previous notification. Personally, I think could possibly have be... read more
Their manger Amanda Nygard was very very mean. Her attitude was so bad. When you as a customer talking to her, she wore her airpods and her tone was absolutely commanding and outrageous. I don't understand why any HOA would hire her or the Manor company. If there's 0 star, I would not even give one star. Again, Ms. Nygard was the worst person/hoa manger I ever encountered.
Their customer service is outrageous. The representative never let you finish a sentence and then you are always accused of having a bad day for asking to finish your sentence. When I asked why they do not treat their customers with a dignity I was told by the rep she will not take this verbal abuse and will transfer the call to a number where they never answer. There is no supervisor to speak to and no one can be reached in order to solve this. Such a terrible situation, to be a home owner, pay high monthly fees and not be ... read more
Worst EVER! Our elevator is broken. We have only one elevator. Jen in Santa Cruz will not call Otis Elevator to get a call date. The elevator is old and will probably need special order parts. No service has been scheduled. The building is a 55+ with STEEP stairs. Elderly and disabled have to now carry their garbage, laundry and groceries up steep stairs. Someone is going to get hurt!
I commend Joel Martins and his staff for their prompt responsiveness, assistance and always getting things done. I have never had a problem with submitting a work request or 3rd vehicle parking permit the since I have owned my home here at the Summit@Serramonte. They are accurate with their inspections, and annual reports. When I requested insurance information for bank purposes, I received the required documents in an email within a few hours. Thank You to The Manor Association for all you do. Proud to be a homeowner in thi... read more
A huge thank you and shout out to Tiphanie Bradford a Client Services Agent at the Manor Association for her extremely prompt response in helping me get my mailbox lock fixed! She not only informed me that I was responsible for fixing the lock, but there was a locksmith, Steve's Lock & Key, that is very familiar with Lauriedale and has worked with the Association for many years. Steve was terrific; I would recommend him in a heartbeat. Thank you Tiphanie for responsive customer service that goes the extra mile. Kate H.
I have since learned she suggested the other party call the police on me. So instead of doing her actual job she's telling residents to call the police on each other. Absurd.
Frequently asked questions about The Manor Association/Keystone Pacific Property Management
How is The Manor Association/Keystone Pacific Property Management rated?
The Manor Association/Keystone Pacific Property Management has a 4.3 star rating with 860 reviews.
When is The Manor Association/Keystone Pacific Property Management open?
The Manor Association/Keystone Pacific Property Management is closed now. It will open at 9:00 a.m.