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The Manor Association/Keystone Pacific Property Management
- Real Estate
- San Mateo, CA
About this business
Location details
1820 Gateway Drive, 100, San Mateo, CA, 94404, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The service provided by this firm is atrocious. You have to reach out to them several times to get a reply as customer service is almost non-existent. They recently had an annual meeting and sent out the wrong online meeting URL. They did send out another one, however, they made it sound like it was the exact same email they already sent. The subject line did not mention anything about incorrect meeting information, it was actually the same subject line as the previous notification. Personally, I think could possibly have be... read more
Their manger Amanda Nygard was very very mean. Her attitude was so bad. When you as a customer talking to her, she wore her airpods and her tone was absolutely commanding and outrageous. I don't understand why any HOA would hire her or the Manor company. If there's 0 star, I would not even give one star. Again, Ms. Nygard was the worst person/hoa manger I ever encountered.
Their customer service is outrageous. The representative never let you finish a sentence and then you are always accused of having a bad day for asking to finish your sentence. When I asked why they do not treat their customers with a dignity I was told by the rep she will not take this verbal abuse and will transfer the call to a number where they never answer. There is no supervisor to speak to and no one can be reached in order to solve this. Such a terrible situation, to be a home owner, pay high monthly fees and not be ... read more
Worst EVER! Our elevator is broken. We have only one elevator. Jen in Santa Cruz will not call Otis Elevator to get a call date. The elevator is old and will probably need special order parts. No service has been scheduled. The building is a 55+ with STEEP stairs. Elderly and disabled have to now carry their garbage, laundry and groceries up steep stairs. Someone is going to get hurt!
I commend Joel Martins and his staff for their prompt responsiveness, assistance and always getting things done. I have never had a problem with submitting a work request or 3rd vehicle parking permit the since I have owned my home here at the Summit@Serramonte. They are accurate with their inspections, and annual reports. When I requested insurance information for bank purposes, I received the required documents in an email within a few hours. Thank You to The Manor Association for all you do. Proud to be a homeowner in thi... read more
A huge thank you and shout out to Tiphanie Bradford a Client Services Agent at the Manor Association for her extremely prompt response in helping me get my mailbox lock fixed! She not only informed me that I was responsible for fixing the lock, but there was a locksmith, Steve's Lock & Key, that is very familiar with Lauriedale and has worked with the Association for many years. Steve was terrific; I would recommend him in a heartbeat. Thank you Tiphanie for responsive customer service that goes the extra mile. Kate H.
I have since learned she suggested the other party call the police on me. So instead of doing her actual job she's telling residents to call the police on each other. Absurd.
Ive been a Real Estate Broker for 29 years and counting, here in the Bay Area. I needed to call this company for some information, in order to put together an offer for my clients on one of the HOA' s that this company manages. I was shocked! Lisa Baer answered the phone and was SO awesome!! Trust me, I have had many moons of dealing with these companies and their employees. This experience was OUTSTANDING! *Manor Association, give her a raise and KEEP her at all costs. She went to great lengths to dig out some info for me. ... read more
Avoid at all costs. Unprofessional, disorganized and slow to serve the people paying their salaries.
Business response:
Hi Jan, Perhaps you can provide some additional information, so we can investigate your situation and offer assistance. My email address is brian@manorinc.com. Thank you.
Frequently asked questions about The Manor Association/Keystone Pacific Property Management
How is The Manor Association/Keystone Pacific Property Management rated?
The Manor Association/Keystone Pacific Property Management has a 4.3 star rating with 843 reviews.
When is The Manor Association/Keystone Pacific Property Management open?
The Manor Association/Keystone Pacific Property Management is closed now. It will open on Monday at 9:00 a.m.