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The Monarch at Henderson
- Assisted Living Facilities
- Henderson, NV
About this business
Location details
1750 West Horizon Ridge Pkwy, Henderson, NV, 89012, United States
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The cleanliness was up and down due to a lot of turn over. My mother did not participate in the activities due to her condition however, there was always something going on for the residents as I could see. I would say to take your time and look around. While people are very nice and very friendly there is a lot of turnover. While this industry has a lot of turnover there was a lot of turnover. The administration has completely turned over in the time that my loved one has been here. I am hoping that with this turn over thin... read more
Business response:
Thank you so much for your review. We appreciate your feedback and will share it with our team. Please email us at info@springhills.com if you would like to share more details.
Like with any memory care community, you get out of it what you put into it. Having good relationships with the staff, medical personnel, and care partners makes all the difference in the world. But what I will tell you about Poet's Walk is that every single person there is positive and eager to help. They're interested in what is best for the residents. Despite challenges that every place is facing right now regarding shortages and changes in personnel, they are still providing terrific care.. The food is a bit institutiona... read more
Business response:
Thank you so much for your detailed review. We appreciate your feedback and hope it helps other families looking for memory care in Henderson, NV.
The food is really good. The staffing in the dining room needs to better equipped to assist with feeding the residents that need this assistance. The community is improving on things each day. This is still the best community after looking at multiple communities in the area. The staff get to know your loved one and their care needs. Once they learn the needs of your loved one they do a good job. The staff is very receptive to any questions, concerns, or changes the family or your loved one may need.
Business response:
Dear JW, Thank you so much for the time you took to leave us a positive review. We truly appreciate your positive feedback and hope it helps others looking for memory care in Henderson, NV.
I visited my sister yesterday for the first time as i love out of state. What a wonderful place this is. Wonderful people doing a wonderful job with smiles & laughter. Fantastic!
Business response:
Thank you so much for the positive review. We appreciate your feedback and support.
They're very accommodating. My loved one received very good care. The staff were wonderful. Cleanliness was good overall, spotless in the common areas, but my loved one's individual room could have used some attention at times, including small things on the floor that should have been cleaned/swept up. They had a lot of activities to keep the residents engaged.
Business response:
Thank you so much for the time you took to leave us a review. We appreciate your positive support!
They were excellent here. The director who ran the place was an excellent communicator. The ratio of staff to residents left plenty of staff available per person. That very well could have been that they had a bigger percentage of dementia patients to care for. The food was decent, a notch better than where we moved to when we moved to a different area. It was relatively easy to leave communications and notes regarding my loved one's care. Communication is key when you're on this side of your family member's care. And their ... read more
Business response:
Thank you so much for your review. We truly appreciate your feedback.
The communication is good and they keep our family well informed. They are always open to feedback and work with us. The community is clean and the staff does a great job with the residence. I would recommend this community to others.
Business response:
Dear Kassidy, Thank you for the time you took to leave us a positive review. We truly appreciate your feedback. We hope your experience helps others looking for care.
ratings above
Business response:
Thank you so much for leaving us positive feedback. We truly appreciate your support!
The community talks a good story but it takes a long time for things to get corrected, if it is fixed it goes back to the way it was after a short time. They do a lot of things well but I have problems with medication, but they have had a good plan for Covid. I have had issues with some of her basic care and have had to complain. there is a high turnover with the staff so when things are corrected and someone leaves we have to start over again. They did start garden visits so we could see our loved one and that was nice. ... read more
Business response:
Dear Joanna, Thank you for sharing your feedback with us. We'd like to learn more. Please email us at [removed].
Frequently asked questions about The Monarch at Henderson
How is The Monarch at Henderson rated?
The Monarch at Henderson has a 4.5 star rating with 83 reviews.
When is The Monarch at Henderson open?
The Monarch at Henderson is open now. It is open 24/7.