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The Monarch at Henderson
- Assisted Living Facilities
- Henderson, TX
About this business
Location details
1750 W Horizon Ridge Pkwy, Henderson, TX, 89012, United States
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This community was just a little too far not as convenient as other communities we looked at. The inside was nice clean and looked good. The staff was friendly and helpful on the tour.
Business response:
Thank you for your positive review. We hope you find the right community for your loved one.
This place is wonderful I have very little complaints. My mother has dementia and the staff is very compassionate and goes above and beyond to make her feel valued and cared for. [Removed] the director is wonderful anytime I have an issue and I call and leave a message he calls back right away. Given the fact she is still having issues with adjusting to being there and doesn't understand where she is they keep her busy during the day with activities which she really enjoys. They have a website where they post pictures of the... read more
Business response:
Thank you for your detailed and supportive review. We truly appreciate your feedback.
This is a great community for my husband's care. The staff is outstanding and attentive. The staff is nice. the menu is outstanding and we like how the other residents are getting good care as well as my husband. We liked the menu and activities for him when he wants to participate. I can not say how wonderful this community is for what we need for my husbands care. I think that other families would really like everything about this community.
Business response:
Thank you for your feedback and confidence. We appreciate your positive review.
Poet's walk has been a great match for my mother in law. It is a beautiful place and we have nothing but good things to say about them. We have visited over 20 facilities and have a lot of experience. This place is a new community, they are not full yet. The doctor is very nice and the staff takes very good care of the residents. It has been a ver good experience.
Business response:
Thank you for sharing your experience. We appreciate the time you took to leave positive feedback.
Poets walk was acquired by Monarch. The techs left. The director left. I have seen one or two barely trained techs watching over 30 plus people. The place now smells. Cleaning seems irregular. Food has gone down hill. Sad. Seems money is what Monarch is all about. Results: people are leaving
Business response:
Dear Charles, Thank you for taking the time to share your feedback. I’m sorry to hear about your concerns and want you to know they are taken seriously. Transitions can be challenging, and we’re working hard to ensure consistency and high standards in all areas, including care, cleanliness, and dining. We will try to contact you directly to learn more, but you can also reach me at (702) 899-8028. Jane Micali, Executive Director
Poet’s Walk is there for money, they don't care about the residents care. My mom had a terrible experience with this facility and I have to move her to another facility for better care. Mom fell in this facility in her room and they never realize mom fell for almost three hours. When they were suppose to make rounds hourly. She was left wet with urine all the time. The nurse director is always clueless. I would never ever recommend this facility to friends or family
Business response:
Thank you for taking the time to provide feedback on your experience. It concerns us to hear about the incident involving your mother's fall and the lapses in our response. We understand the importance of prompt attention and compassionate care for all residents, and we are taking immediate steps to enhance our protocols to prevent similar occurrences in the future. Your feedback is invaluable to us as we strive to create a safe and nurturing environment for all residents. We encourage you to reach out to us at (702) 899-802... read more
I put my mom in Poet's Walk right before COVID and took her out in August of 2022. The place really looked good when we initially put mom in the facility. They had entertainment two times a week and it appeared as though it was a nice large facility that mom could have the room to move around. Once we were allowed back in the facility after COVID, I became aware that they were not taking care of my mom. The Staff lacked the experience, often did not put mom's dentures in her mouth, sometimes it looked like they were not bath... read more
Business response:
Dear Holly, We saddened and disappointed by your experience. Your feedback has been shared with our Quality Assurance Team. Please email us directly at info@springhills.com so we can hear more.
The common are was nice. The individual rooms were colder looking. The cost was prohibitive for us.
Business response:
Thank you for your recent review. We appreciate your feedback!
Frequently asked questions about The Monarch at Henderson
How is The Monarch at Henderson rated?
The Monarch at Henderson has a 4.5 star rating with 73 reviews.
When is The Monarch at Henderson open?
The Monarch at Henderson is open now. It is open 24/7.