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The Monarch at Henderson
- Assisted Living Facilities
- Henderson, NV
About this business
Location details
1750 West Horizon Ridge Pkwy, Henderson, NV, 89012, United States
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[name removed] and the staff at Poets Walk Henderson are amazing! They go far and above to care for your loved one. My experience has always been exceptional. I highly recommend them.
Business response:
Dear Karen, Thank you for your recommendation and positive review. We truly appreciate your support!
Staff was very knowledgeable and made us feel comfortable when we called for information.
Business response:
Dear SM, Thank you for sharing your experience with us. We hope it helps others looking for care in Henderson, NV.
Like most residents' families, we are having a difficult time with the COVID restrictions which leave us unable to visit the facility and interest with our loved ones. Prior to the lockdown, I was fortunate enough to have been able to spend quite a bit of time at Poets Walk and was able to become familiar with a lot of the staff. It is this familiarity, knowing the level of care that is being provided to my mother by your staff, this is allowing my family to get through the current difficult situation. The nurses, med techs,... read more
Business response:
Dear Anonymous, Thank you for the time you took to share your experience with us. We appreciate the positive review and hope it helps others looking for care.
The community Family Ambassador facilitates video calls for me and my mom. The Family Ambassador articulates for me what mom is trying to say. She is very professional and kind. I really appreciate what she does for us!
Business response:
Dear Donna, Thank you so much for your kind words. We appreciate the time you took to leave us a positive review!
Care partner [name removed] is amazing with my mom. Very genuine, very compassionate. We appreciate her!
Business response:
Dear Carolyn, Thank you so much for your kind words. We truly appreciate the positive review.
First of all thank you for sending all the pics of my beautiful sister. Secondly, she is so happy there. She loves her caretakers. She’s made a few close friends and is friendly with everyone. I’m glad that I made the choice of Poets Walk for my sister. [Name removed]
Business response:
Thank you for sharing your positive experience with us. We are sure it will help other families in the future.
Super enthusiastic administrator! The monthly cost was a sticker shock situation but if I had expected it, I would not of been as shocked. Many activities and super clean and friendly.
Business response:
Thank you for the enthusiastic support!
My husband was the first female president when poets walk open [date removed]. He has a favorite, but all residents are treated with respect and affection. The caregivers all very compassionate, they all are attentive to any changes in residence health or demeanor. The food is healthy – the activities keep them engaged. The management bends over backwards to accommodate concerns of family members. This is a clean facility.
Business response:
Thank you for sharing your positive story with us!
Much improved over the last year. The new chef has prepared a variety of delicious meals. Still having some communication problems among the staff, but seem to be getting better once management addresses the issues presented by family of resident.
Business response:
Thank you for your positive feedback. We appreciate the time you took to leave us a review.
Frequently asked questions about The Monarch at Henderson
How is The Monarch at Henderson rated?
The Monarch at Henderson has a 4.5 star rating with 83 reviews.
When is The Monarch at Henderson open?
The Monarch at Henderson is open now. It is open 24/7.