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The Ridge at Sterling
- Assisted Living Facilities
- Sterling, VA
About this business
Experience an exceptional senior living community at The Ridge at Sterling in Sterling, VA. With a welcoming atmosphere, pet-friendly homes, and top-notch amenities, our community embraces your unique lifestyle and offers Independent Living and Assisted Living care options.
Location details
46555 Leesburg Pike, Sterling, VA, 20164, United States
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[name removed] is wonderful and everyone we met was helpful and happy to speak with us. We had a wonderful lunch and met several residents who spoke highly of the staff and the community. Our mom can’t wait to move in.
Business response:
Hi Mary H, we are so glad our team could exceed all of your expectations. Thank you for taking the time to leave this positive review for our community! We look forward to seeing you again at Pacifica Senior Living Sterling.
Overall very happy she is there. She fell about a month ago while living there. She needed stitches in her head and broke her hip. They made sure to let me know she fell and where they took her by ambulance. They also worked with the inpatient rehab facility she went to after hip surgery to be sure she was okay to go back to Pacifica. Comments: #6 - Activities - gave rating of 3 since they do not have many activities my mom feels comfortable participating in. She is legally blind and she sometimes struggles with some activit... read more
My mother has been very content at Pacifica Senior Living Sterling community. What we like the most are the staff, they are very friendly and the other residents are happy. Based on the experience we have had so far, we would recommend this community to other families looking for a place for their loved ones.
Business response:
Thank you for your positive recommendation of Pacifica Senior Living Sterling! Our team is passionate about providing the best possible experience for all of our residents and their family members, and we are so glad to have achieved that today.
We would rate them as a five in all the categories except Quality of Care. The specific concern under quality of care has only to do with medication management. It has been a lot of work on the families and to get everything straight and worked out and still issues. Continue to come up she is paying for that additional service. There was a hire of a new resident services Director and she has been very communicative and we've been trying to work through the issues.
Business response:
Thank you for caring enough to tell us of your concerns. Medications management can be an issue when a resident moves into a community and we may not have all the information or if a resident’s PCP is outside of our network. Right now, with the new Resident Services Director, we feel that our staffing is appropriate and stable so that these hiccups will not be a problem. It takes a village to care for the most vulnerable so we are grateful to the families who are involved with us. Please feel free to keep the executive direc... read more
Let me just start off by me saying the staff here is great very welcoming, very polite, and when come to explaining the way of living here at Pacifica would be wonderful i can see they answer all our questions and show all the good perks of living here,like a movie room game room a study room also where assistance living and independent living are together make me feel where everyone is treated the same this is the place I will put my uncle to live out his life he will be close to family and we can visit just about anytime w... read more
Business response:
Hi Therese Moore, we are so glad our team could exceed all of your expectations. Thank you for taking the time to leave this positive review for our community! We look forward to seeing you again at Pacifica Senior Living Sterling.
[name removed] was absolutely wonderful to work with in getting our loved one set up before, during and after. Based on the experience we have had so far we would recommend Pacifica Senior Living Sterling to other families looking into a community for their loved one.
Business response:
Thank you for sharing this positive review about your experience with our community! Here at Pacifica Senior Living Sterling, we always strive for top-quality service and are glad we could provide it for you.
Pacifica Senior Living provides a level of living space and assistive services that is unique in our community. Friendly staff and residents make the transition from independent to assisted living less frightening.
Business response:
Ed G, thank you for sharing these kind words with us about our community. It means the world to our team at Pacifica Senior Living Sterling!
The management team hasn't been responsive to the family's communication and follow up has been a struggle. There is a good value for what you get for the money. The food seems to be delivered cold, they could use more options, and my loved one doesn't care for the meals, other than breakfast. The community is able to provide some light housekeeping, and laundry for linens and this is a scaled pricing.
Business response:
For those who plan to tour our community, we would like to clarify that this review doesn’t accurately reflect our services and amenities. We do not have scaled pricing for laundry and housekeeping services. Dining for our Assisted Living residents is table service and not delivered. We would prefer that dietary preferences be communicated to our staff rather than a resident miss a meal. And, we are happy to announce that our central phone system will be replaced and upgraded within the next month for an overall improvement ... read more
Our initial experience was great. The move in was smooth, the staff were wonderful and the grounds are beautiful. It has been quite adequate for our loved ones needs. There has been a change in ownership in the last couple of years and that is starting to trickle down. They are more strict on the budget and cutting peoples hours. It is an amazing value for those looking for a lower budget.
Business response:
Thank you very much for taking the time to leave us this positive review for our team at Pacifica Senior Living Sterling. We hope you have a great day!
Frequently asked questions about The Ridge at Sterling
How is The Ridge at Sterling rated?
The Ridge at Sterling has a 4.6 star rating with 101 reviews.
When is The Ridge at Sterling open?
The Ridge at Sterling is open now. It is open 24/7.