Thrive Pet Healthcare - Fountainview

Debbie D. 

on Yelp

5 years ago

So the owner of Thrive after my complaint about how horrible this place is ,, responded by she couldn't find in any info on me ? Oh this is not a fake review Just my point of an owner who doesn't look on her appt book and see that yesterday I had a 5:00 appt with my name and pets I think these responses to put complaints are fake ? What owner can't find a client who's been going there for 2 years All vaccinations oh and they confirm appt with texts so they even have my number She can't be that incompetent 

Callie V. 

on Yelp

5 years ago

The office staff is one of the most incompetent I have ever had to deal with. Every month when I try to refill my dogs prescription there's a problem. Every single time! And when you call the people who answer have no idea how to do anything or what's going on. I tried to get a refill approved through chewy and they denied it, so I tried to fill it through the office only to be told they're out of stock. So I tried to order is through 1800 pet meds and they lost the order for 3 days. I had to physically go in and make them f... read more

Devan Y. 

on Yelp

5 years ago

I've since stopped coming here. Last time I went, I waited over 30 minutes with no one coming in the exam room. I walked out to the lobby and two vet techs were out there talking and laughing. I never returned. 

R T. 

on Yelp

5 years ago

This new location has gone downhill... I've never had any problems with the Woodlake location, their staff was fine. Honestly, I would not bring my pet here for anything other than routine things such as vaccines/flea meds. I brought my dog in for a full senior panel (blood/urinalysis) and waited over 2 weeks with no call back about the results. Fine, we're still in a pandemic so I gave them the benefit of the doubt that they're busy/the lab is backed up and someone would eventually get back to me. It never happened. I fina... read more

Kuleen L. 

on Yelp

5 years ago

*****heartworm treatment read***** The place is a decent clinic for shots and basic checkups. My gripe with them is their so casual recommendations for treatments that pose a risk to your pet without educating you. Let me get into detail. Our dog we brought here had a previous case of heartworms from another owner. We had no clue the severity of the worms. They can range from little, mild to a lot. A form called slow kill avoids putting your dog at risk of doing a treatment that maybe Unnecessary. Slow kill is not ideal ... read more

Cindy C. 

on Yelp

5 years ago

We arrived 3 minutes late to our appointment even though they told us we had a 5 minute grace period and Thrive ended up cancelling the appointment. The woman at the front desk (blonde braided extensions) was extremely rude. If you're going to open until 6 then why leave at 5:20? We will not be returning to any Thrive location. 

Caylan J. 

on Yelp

5 years ago

Thrive is a decent vet. It's well priced and usually open for appointments. But the vets I've encountered aren't really cat people. The vet literally told me she wasn't a fan of cats. Odd to become a vet and not like all creatures but ok... I had taken my cat here for years and when she suddenly got sick I took her right in. Here's the problem with a vet not liking certain pets..they don't know as much about them as they should. I ending up teaching the vet about Hedwig's condition because she had no knowledge. The very fir... read more

Shawn O. 

on Yelp

5 years ago

This clinic misdiagnosed my dog. Anti inflammatory prescription? He had bone cancer and had to be euthanized! Go elsewhere!!!! 

Peter S. 

on Yelp

6 years ago

I've been waiting to speak to someone on the phone for HOURS! No thanks. NEXT