Thrive Pet Healthcare - Fountainview

Ariana W. 

on Yelp

6 months ago

This was one of the worst experiences I've ever had at a vet clinic. My appointment was at 2:00 PM, and I was put into an exam room and left there for over an hour with absolutely no communication. No updates, no explanation, nothing. No one came in until after 3:00 PM. I understand that clinics can be understaffed and that delays happen, but to have me wait that long and then tell me you can't help my sick cat is completely unacceptable. That should have been communicated from the beginning. Instead, my time was wasted and... read more

Lora C. 

on Yelp

2 years ago

I questioned a policy. Wasn't rude, loud, didn't curse. Just questioned a policy. The energy was off when I got there. Not sure if it was because I was Black or that I questioned a policy, considering the staff, I know had I not been Black they would not have treated me this way. I'm certain of it. The vet was condescending and refused to serve me as I had an appointment. The mediocrity and insecurity you have to have to be upset that someone questioned why I had to pay for an exam to get a rabies shot for my dog. Makes me t... read more

Ami P. 

on Yelp

2 years ago

Terrible experience back in February. Our dog was whimpering and shaking on a Friday morning. His chest was tight because his back was hurting. Our vet didn't have any availability that day, so I told my husband to take him to Thrive. There is a Thrive nearby in Heights but they had no availability so our dog was taken to this one on Fountainview. It's tough going to a vet clinic and seeing dogs in pain. My husband said the vet asked the reason for our dog's appointment and examined him. As soon as he felt his chest being t... read more

Sanam N. 

on Yelp

2 years ago

The staff and the doctor at this office are rude and unprofessional. The vet doesn't even seem to like animals. Not to mention that they want to charge you as much as possible for everything. Safe to say I will NOT be bringing my dog back her. 

Alyssa G. 

on Yelp

3 years ago

These people and the new doctor at this location are milking you for your money, prices went up almost 100%, and charging you for things you don't need and over prescribing unnecessary medication. I have had my dog for 4 years and had never dealt with this much nonsense. Used to drive 45 minutes out to come to this location specifically, however the new doctor is very strange and condescending we will not be returning. 

Mary P. 

on Yelp

4 years ago

I originally started with Thrive at the River Oaks location and after moving, i have recommended Thrive to no less than a 100 people over the years. I started coming to this location for the past two years. I rescued a dog about a month ago from an irresponsible owner that didn't vaccinate the pet. Three days after getting her she came down with Parvo. I spent thousands of dollars to save this pup. Thankfully she survived. I had her scheduled to be spayed and the pre-op bloodwork was completed. Since I wanted to postpone... read more

Gabriel L. 

on Yelp

4 years ago

BEWARE OF DECEPTIVE BUSINESS PRACTICES and poor service. I called the phone number listed and it goes to a call center where there was no help. I had to be placed on hold several times to be able to speak with the actual clinic that I took my dog to. I was calling to get the results of a test for my dog that I was supposed to receive weeks ago and never did. When I finally spoke with whoever at the clinic, they were more concerned about passing the phone call over to someone else. Her explanation about why phone calls g... read more

Rose L. 

on Yelp

5 years ago

Called and asked if they could email me a copy of her records for a health certificate and they refused...like why? We've been there multiple times, we're literally in the system, why do I need to bring my cat in just to get a copy of her records. Absolutely ridiculous. 

Wayne D. 

on Yelp

5 years ago

A ten minute appointment took an hour. This kind of wait time is not acceptable. I finally left the appointment adtrr an hour without actually getting to see the vet.