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Tidal Wave Auto Spa Corporate
- Other
- Thomaston, GA
About this business
Location details
607 N Church St, Thomaston, GA, 30286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I paid for a carwash that didnt even take the dirt off of my car. Dirt was still on every part of my car and they refused to address the issue after I showed it to them.
Business response:
Hi, thank you for your feedback. We aim to provide excellent service and would like to understand what went wrong. Please send us a DM including the date and location of your visit so we can work to resolve any issues.
Do not get their membership, they make it impossible to cancel. Canceling is a request to cancel only and they state they will wait 7 days before cancelling. I cancelled 6 days before my membership renewed and was still charged.
Business response:
Thank you for sharing your feedback! At Tidal Wave Auto Spa, the 7-day advance notice for membership cancellations ensures all our systems have been accurately updated and allows us sufficient time to process cancellations effectively, particularly when managing weekends and federal holidays while coordinating with financial institutions. Additionally, even after canceling, your membership remains active until your next recharge date, allowing you continued access to our car wash services until that time. This way, you’re st... read more
I signed up for a one-month membership while I was in St. Petersburg and canceled it before the expiration date. They continued charging me for three months without me using the service, and now that I've realized what happened, I'm requesting a refund. They refuse to give me my money back. These memberships are a scam. They claim to be contract-free and easy to cancel, but it's simply theft.
Business response:
Hi Pablo, thank you for reaching out. We understand your frustration and appreciate you sharing your feedback. Your membership has been canceled, and we're sorry for the inconvenience this caused. We appreciate you bringing this to our attention so we could get it resolved.
Went through the car wash twice. The bugs still all on the windshield look like I never went through there at all. When asking the employees to run through again and maybe scrub the bugs on my windshield they were not enthused because they had to put down their McDonald’s breakfast they were eating. I just think for $30 you could at least get the bugs off the windshield.
Business response:
Hi Scott, thanks for reaching out. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. All of our team members are trained to provide excellent customer care. Rest assured we will look into your comments promptly. If you would like to discuss the matter, please contact our customer service team at 706-938-0991 (8am-7pm EST Monday-Friday and 8am-2pm EST Saturdays) or visit https://bit.ly/4ggMS3y. Hopefully we can resolve any issues and you catch the happy wave next time you visit us.
The location at 3003 Bridgewater Ln, Hamilton, OH 45011 is abysmal. The last THREE times I visited, the wash was completely broken down. I visit about once a week for my car wash. So I paid for a monthly membership and never actually got my car washed. Then when it did work, it damaged the front end of my vehicle, and the drivetrain. Also, most of the workers hate their job and wave you to come in without even looking if you're going to damage your wheel or their equipment. They don't talk or even point at the instructions. ... read more
Business response:
Hi Erik, thank you for taking time to share your feedback. We have shared it with the team. To follow up on your damage claim, please email incidentreports@twavelead.com.
I was very dissatisfied with tidal wave car wash in Aiken S.C. I’ve been a customer with them for over a year and I was paying for a ceramic coating and shammy dry at the end, this is the third time this happened to me. were i only received a hot wax I let it go twice, but could not let it go again then realized how many customers are not paying attention of what they’re paying for I called customer service was dissatisfied with there answer and also the management here in Aiken they looked at me like I was crazy they were n... read more
Business response:
Hi Seb, thank you for taking the time to share your feedback. We aim to give every customer a great experience every time, and we've shared your feedback with our team. If you ever notice you've received a different wash than what you're paying for, please let us know right away, ideally before you leave the site, so we can get it corrected on the spot. We'd welcome the chance to make things right and show you the experience you should expect from us. We hope you'll give us another opportunity in the future.
I been a member for I know 2 to 3 years never experienced what I’ve experienced tonight.. I went through the the car wash at 7:53 p.m ok if it was a problem why not stop me & say the wash still available? But we can’t turn the vacuums on I would have came back tomorrow but, the manager Shaun Hamilton was so rude & nasty.. but, they was standing around eating long as I been in customer service you can’t close if someone is still there??? Where is the customer service??? I wouldn’t recommend this location (sylacauga al)
Business response:
Hi. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. All of our team members are trained to provide excellent customer care. Rest assured we will look into your comments promptly. If you would like to discuss the matter, please contact our customer service team at 706-938-0991 (8am-7pm EST Monday-Friday and 8am-2pm EST Saturdays) or visit https://www.tidalwaveautospa.com/contact/. Hopefully we can resolve any issues and you catch the happy... read more
I REALLY needed to like this place. I can't. We are in our 60's, live on a dirt road, and don't have the energy to wash our car every week the way it needs to be done. We bought a new 2026 Toyota RAV4 and the most expensive annual wash package Tidal Wave has. With less than 6000 miles on the new car we regret the wash package. Our tail lights and wheels are covered in micro scratches. I believe the tail light scratches are caused by the brushes the attendants use during the pre wash. Our shark fin antenna (stock) is n... read more
Business response:
Hi Heidi, thank you for taking the time to share your experience. We take every damage claim seriously and recommend speaking with a team member onsite to investigate your claim. We appreciate your feedback on our staff as well and have shared it with the Early team. Hopefully we can resolve any issues and you catch the happy wave next time you visit us.
Scraped and scraped the absolute hell out of my rims. To the point my tired had a slice.
Business response:
Hi, Dairely. Thank you for visiting Tidal Wave Auto Spa in Crestview, FL. We take every damage claim seriously. To investigate your claim, please notify an attendant on site. Hopefully we can resolve any issues and you catch the happy wave next time you visit us.
Frequently asked questions about Tidal Wave Auto Spa Corporate
How is Tidal Wave Auto Spa Corporate rated?
Tidal Wave Auto Spa Corporate has a 3.6 star rating with 351 reviews.
When is Tidal Wave Auto Spa Corporate open?
Tidal Wave Auto Spa Corporate is closed now. It will open at 8:00 a.m.