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Tidal Wave Auto Spa Corporate
- Other
- Thomaston, GA
About this business
Location details
607 N Church St, Thomaston, GA, 30286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
After a 30 day trial period, we decided not to continue a membership with Tidal Wave. We cancelled the membership on line. Tidal wave acknowledged our request to cancel , yet a week later charged our credit card for another month at the highest priced wash they offer. We are outraged. Talking to their service representative was a complete waste of time. The lady we spoke with had absolutely no interest to help us out. We drove to the wash and spoke to their service representative manager there. He had no way to rectify the e... read more
Business response:
Thank you for sharing your feedback! At Tidal Wave Auto Spa, the 7-day advance notice for membership cancellations ensures all our systems have been accurately updated and allows us sufficient time to process cancellations effectively, particularly when managing weekends and federal holidays while coordinating with financial institutions. Additionally, even after canceling, your membership remains active until your next recharge date, allowing you continued access to our car wash services until that time. This way, you’re st... read more
Pensacola, FL location. I received an auto-generated email notification that they had received my email below, and as of today (5-3-2025) I have received no further communication from this company. 4-21-2025 ~4:00pm I stopped in there today to get their basic car wash with tires, and the fellow at the payment kiosk proceeds to harass me about upgrading to monthly membership. Every time I go I have to listen to this guy. Today I told him I only wanted the basic car wash with tires, and didn't want hassled about upgrading to m... read more
Tidal Wave Auto Spa - El Campo, TX Location WARNING: This place will damage your vehicle and take zero responsibility for it. I brought my brand-new 2025 GMC Yukon Denali through this so-called "car wash," and it came out with deep, severe scratches on the hood and grille - all the way down to the paint. This wasn't minor surface damage - it's blatant, permanent, and 100% cause by their equipment. This isn''t a minor issue-this is significant damage to a $95,000+ BRAND NEW vehicle. But instead of owning it, their onsite man... read more
The car wash left deep scratches down the passenger side of my vehicle. They deny it was their fault even though I filed a claim while on site minutes after I heard something in the tunnel strike my vehicle. They also refuse to refund my prepaid 12 month membership that had 10 months remaining.
I have had issues with not getting the car wash that I have been paying for. I just got off the phone with Kiara? I asked to speak with a manager twice during the call but the manager could not be bothered with addressing my concerns. Kiara explained to me that she has received multiple calls about this issue. Since this is a known issue and the manager refused to address this, I have canceled my membership.
Business response:
Hi. Thank you for bringing this to our attention. We are looking into this. If you are ever having an issue, we recommend addressing it at the time of the wash with the site manager. We hate to see you go, but we appreciate your feedback.
Horrible customer service. Been calling for 3 days and no one answers, their online system doesn’t recognize the customer ID.
so the location that I I go to does have friendly staff as well as decent enough facilities it does what a automatic car wash does there's really no issues with the actual service of the car wash the reason why I would not recommend this is because they're billing practices are absolutely ridiculous. I downgraded my plan to a more budget-friendly plan within 48 hours of the renewal date and was informed that the system would updated but it could take a little while now I am fully aware that I probably should have done it soo... read more
Tried the new location in Sebring for the first time. Not impressed at all. Lots of soap residue left on my truck. Nothing physically ever touched my hood. Still dirty even after spending $27 for a wash. Probably will not return. Will go back to Caliber where at least my truck gets washed.
Business response:
Hi. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. If you are ever dissatisfied with any aspect of our service, please talk with a team member so we can address your concerns immediately. If you have already left the wash, please visit https://www.tidalwaveautospa.com/contact/ or contact our customer service team at 706-938-0991 (8am-7pm EST Monday-Friday and 8am-2pm EST Saturdays). We work hard to provide our customers with the best ser... read more
Tidal Wave Auto Spa doesn't care about their customers or making their own mistakes right. Manager doesn't care and can never get through to their "corporate office". Overcharged us for months and couldn't care less. Do business elsewhere.
Frequently asked questions about Tidal Wave Auto Spa Corporate
How is Tidal Wave Auto Spa Corporate rated?
Tidal Wave Auto Spa Corporate has a 3.6 star rating with 342 reviews.
When is Tidal Wave Auto Spa Corporate open?
Tidal Wave Auto Spa Corporate is closed now. It will open at 8:00 a.m.