This profile has been claimed by the business owner or representative.
Tidal Wave Auto Spa Corporate
- Other
- Thomaston, GA
About this business
Location details
607 N Church St, Thomaston, GA, 30286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I was a member at this Car Wash for almost a year. I told them multiple times that they tell us they provide to dry your vehicle or always damp and you really can’t dry off a car with a damp towel, but they never did anything to correct the problem. My bigger issue is that I had one billing problem about six months ago and called corporate to see if they could help. The girl I talked to was really unpleasant and completely unprofessional, and she also didn’t give me any help with my billing problem. I went to the Car Wash l... read more
Business response:
Hi Shane. Please send us a direct message with your contact information. We will look into this for you.
beware! not only do you get a terrible wash, they will mislead you and start charging your card monthly for a service without permission. I've seen hundreds complain about them online. Terrible, rude customer service all the way to their corporate level.
Business response:
Hi there, thank you for your feedback. Our membership terms are clearly stated on your receipt as well as on our website. You can cancel your membership anytime by visiting a wash location, through our website, or by calling our customer service team. If you have any questions, we’re happy to help!
Have had a membership for over a year and have rarely used it lately. Took my car through the wash and it did not get my car clean. Asked if I could go through the wash again and employee said no because you can only wash once per day. Even though the wash did not clean my car I was unable to go through again. Cancelled my membership and will not return.
Business response:
Hi. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. If you are ever dissatisfied with any aspect of our service, please talk with a team member so we can address your concerns immediately. If you have already left the wash, please visit https://bit.ly/4ggMS3y or contact our customer service team at 706-938-0991 (8am-7pm EST Monday-Friday and 8am-2pm EST Saturdays). We work hard to provide our customers with the best service and we hope yo... read more
Went to tidal wave for the first time in Brownwood Texas. I drive a truck so I pulled into the vacuum area to empty my bed and vacuum the inside of my truck. Was there maybe 5 minutes and the manager I assume came over and said this is only for paying customers. I told the gentlemen that I was just getting the things out of the back of pickup and then I was going to go thru wash. Mind you this a brand new car wash business here in Brownwood Texas with a competitor across the street and that’s usually where I go but thought I... read more
the wash malfunctioned and rammed my moms car into the car in front of hers and they didnt offer to help at all, in fact they kind of blew it all under the rug as if it wasnt a major concern of safety. plus the kid at the front of the wash stopped and pointed out something was wrong to another worker that simply shrugged and waved it off. Diff level of not caring about their customers
Business response:
Hi. Thank you for visiting Tidal Wave Auto Spa. We take every damage claim seriously. To investigate your claim, please notify an attendant on site. Hopefully we can resolve any issues and you catch the happy wave next time you visit us.
After a 30 day trial period, we decided not to continue a membership with Tidal Wave. We cancelled the membership on line. Tidal wave acknowledged our request to cancel , yet a week later charged our credit card for another month at the highest priced wash they offer. We are outraged. Talking to their service representative was a complete waste of time. The lady we spoke with had absolutely no interest to help us out. We drove to the wash and spoke to their service representative manager there. He had no way to rectify the e... read more
Business response:
Thank you for sharing your feedback! At Tidal Wave Auto Spa, the 7-day advance notice for membership cancellations ensures all our systems have been accurately updated and allows us sufficient time to process cancellations effectively, particularly when managing weekends and federal holidays while coordinating with financial institutions. Additionally, even after canceling, your membership remains active until your next recharge date, allowing you continued access to our car wash services until that time. This way, you’re st... read more
Pensacola, FL location. I received an auto-generated email notification that they had received my email below, and as of today (5-3-2025) I have received no further communication from this company. 4-21-2025 ~4:00pm I stopped in there today to get their basic car wash with tires, and the fellow at the payment kiosk proceeds to harass me about upgrading to monthly membership. Every time I go I have to listen to this guy. Today I told him I only wanted the basic car wash with tires, and didn't want hassled about upgrading to m... read more
Tidal Wave Auto Spa - El Campo, TX Location WARNING: This place will damage your vehicle and take zero responsibility for it. I brought my brand-new 2025 GMC Yukon Denali through this so-called "car wash," and it came out with deep, severe scratches on the hood and grille - all the way down to the paint. This wasn't minor surface damage - it's blatant, permanent, and 100% cause by their equipment. This isn''t a minor issue-this is significant damage to a $95,000+ BRAND NEW vehicle. But instead of owning it, their onsite man... read more
The car wash left deep scratches down the passenger side of my vehicle. They deny it was their fault even though I filed a claim while on site minutes after I heard something in the tunnel strike my vehicle. They also refuse to refund my prepaid 12 month membership that had 10 months remaining.
Frequently asked questions about Tidal Wave Auto Spa Corporate
How is Tidal Wave Auto Spa Corporate rated?
Tidal Wave Auto Spa Corporate has a 3.6 star rating with 351 reviews.
When is Tidal Wave Auto Spa Corporate open?
Tidal Wave Auto Spa Corporate is closed now. It will open at 8:00 a.m.