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Tidal Wave Auto Spa Corporate
- Other
- Thomaston, GA
About this business
Location details
607 N Church St, Thomaston, GA, 30286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Tried the new location in Sebring for the first time. Not impressed at all. Lots of soap residue left on my truck. Nothing physically ever touched my hood. Still dirty even after spending $27 for a wash. Probably will not return. Will go back to Caliber where at least my truck gets washed.
Business response:
Hi. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. If you are ever dissatisfied with any aspect of our service, please talk with a team member so we can address your concerns immediately. If you have already left the wash, please visit https://www.tidalwaveautospa.com/contact/ or contact our customer service team at 706-938-0991 (8am-7pm EST Monday-Friday and 8am-2pm EST Saturdays). We work hard to provide our customers with the best ser... read more
Tidal Wave Auto Spa doesn't care about their customers or making their own mistakes right. Manager doesn't care and can never get through to their "corporate office". Overcharged us for months and couldn't care less. Do business elsewhere.
🚨 Warning: Unauthorized Charges & Terrible Customer Service 🚨 I normally don’t write reviews, but I have to warn others about my experience with Tidal Wave Car Wash. If you’re considering a membership, beware of unexpected charges! I originally signed up for a $12.84/month plan, only to later find out I was being charged $48/month—without any notice, email, or text about a price change. When I called customer service (after waiting 15 minutes on hold), I was basically told “it is what it is”—no refund, no prorating, no a... read more
Had seen an advertisement for the local tidal wave, after going 3 times I decided to cancel. Told the man at the gate and he said all set . To find I still got charger $55 and they refuse to refund me
at first they were great,the dry roller did the whole truck,then they decided to speed the line up so now it only dries front half for the same price . nice wash but over priced.
Business response:
Hi. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. If you are ever dissatisfied with any aspect of our service, please talk with a team member so we can address your concerns immediately. If you have already left the wash, please visit https://bit.ly/4ggMS3y or contact our customer service team at 706-938-0991 (8am-7pm EST Monday-Friday and 8am-2pm EST Saturdays). We work hard to provide our customers with the best service and we hope yo... read more
RecommendedThe employees are so dang rude. It's impressive how rude they are. You ask a simple question (when do I put my car in neutral) and they act like you're an idiot and wasting their time. As well as responding hatefully.. I got "you should have already had it in neutral " and he walked off shaking his head. Look, I'm sure there was a sign that I missed, but when there is all sorts of things happening, it can get overwhelming for people. This is only the second time I have been.. Cut me some slack! The first time, they were extr... read more
I wasn't told about a membership. I got a text indicating I needed to complete my membership. Which is fine that's on me. But they make it very difficult to cancel. The system can't find my information and the contact number listed is out of service . Not very well set up customer service.
My husband added my new vehicle to the family plan this past Sunday. I took it through the wash for the second time today and went to Murphy’s next door to get gas. As I stepped out of my vehicle up on to the curb where the pump is, I noticed scratches on the top of the lift gate. The only thing that could have done that was the car wash. I canceled my vehicle from the family plan and went back and reported to a manager per advise by the company that I called about the matter. We’ll see if they will do anything about the scr... read more
Has repetitively been closed for one reason or another and when you actually go there are no clean towels, etc.
Business response:
Thank you for your feedback. At Tidal Wave Auto Spa, the safety of our customers, their vehicles, and our equipment is our top priority. During extreme cold weather, when temperatures are below freezing, we delay opening until it is safe to operate the car wash effectively. We understand your frustration and truly appreciate your patience. We hope you’ll give us another chance to provide you with the excellent service you deserve. If you have further concerns, please don’t hesitate to reach out to us directly.
Frequently asked questions about Tidal Wave Auto Spa Corporate
How is Tidal Wave Auto Spa Corporate rated?
Tidal Wave Auto Spa Corporate has a 4.6 star rating with 134,544 reviews.
When is Tidal Wave Auto Spa Corporate open?
Tidal Wave Auto Spa Corporate is open now. It will close at 8:00 p.m.