This profile has been claimed by the business owner or representative.
Tidal Wave Auto Spa Corporate
- Other
- Thomaston, GA
About this business
Location details
607 N Church St, Thomaston, GA, 30286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 8:00 a.m. to 7:00 p.m. |
Went to tidal wave for the first time in Brownwood Texas. I drive a truck so I pulled into the vacuum area to empty my bed and vacuum the inside of my truck. Was there maybe 5 minutes and the manager I assume came over and said this is only for paying customers. I told the gentlemen that I was just getting the things out of the back of pickup and then I was going to go thru wash. Mind you this a brand new car wash business here in Brownwood Texas with a competitor across the street and that’s usually where I go but thought I... read more
the wash malfunctioned and rammed my moms car into the car in front of hers and they didnt offer to help at all, in fact they kind of blew it all under the rug as if it wasnt a major concern of safety. plus the kid at the front of the wash stopped and pointed out something was wrong to another worker that simply shrugged and waved it off. Diff level of not caring about their customers
Business response:
Hi. Thank you for visiting Tidal Wave Auto Spa. We take every damage claim seriously. To investigate your claim, please notify an attendant on site. Hopefully we can resolve any issues and you catch the happy wave next time you visit us.
After a 30 day trial period, we decided not to continue a membership with Tidal Wave. We cancelled the membership on line. Tidal wave acknowledged our request to cancel , yet a week later charged our credit card for another month at the highest priced wash they offer. We are outraged. Talking to their service representative was a complete waste of time. The lady we spoke with had absolutely no interest to help us out. We drove to the wash and spoke to their service representative manager there. He had no way to rectify the e... read more
Business response:
Thank you for sharing your feedback! At Tidal Wave Auto Spa, the 7-day advance notice for membership cancellations ensures all our systems have been accurately updated and allows us sufficient time to process cancellations effectively, particularly when managing weekends and federal holidays while coordinating with financial institutions. Additionally, even after canceling, your membership remains active until your next recharge date, allowing you continued access to our car wash services until that time. This way, you’re st... read more
Sylacagua Alabama location. I’ve had the highest monthly plan now for a long time and it doesn’t wash the back window or tailgate. Also the drying buffer at the end stops at the top of the windshield which I’ve told the attendant twice after two separate washings. The guys rub the black glass and tailgate with a brush but usually by the time I get into the wash bay it’s half dry and the back glass and tailgate stay spotted up. I have noticed it bad the last 3 washes and ima try Take 5 down the road and see if it’s any better... read more
Business response:
This is important feedback, and we appreciate it. We want every customer to leave clean-car happy, and we will pass this along to the team. We're happy to speak with you further and answer any questions you may have so please contact us at https://bit.ly/4ggMS3y or 706-938-0991 (8am-7pm EST Monday-Friday and 8am-2pm EST Saturdays). We work hard to provide our customers with the best support and hope you will give us another opportunity to demonstrate this.
Pensacola, FL location. I received an auto-generated email notification that they had received my email below, and as of today (5-3-2025) I have received no further communication from this company. 4-21-2025 ~4:00pm I stopped in there today to get their basic car wash with tires, and the fellow at the payment kiosk proceeds to harass me about upgrading to monthly membership. Every time I go I have to listen to this guy. Today I told him I only wanted the basic car wash with tires, and didn't want hassled about upgrading to m... read more
Tidal Wave Auto Spa - El Campo, TX Location WARNING: This place will damage your vehicle and take zero responsibility for it. I brought my brand-new 2025 GMC Yukon Denali through this so-called "car wash," and it came out with deep, severe scratches on the hood and grille - all the way down to the paint. This wasn't minor surface damage - it's blatant, permanent, and 100% cause by their equipment. This isn''t a minor issue-this is significant damage to a $95,000+ BRAND NEW vehicle. But instead of owning it, their onsite man... read more
The car wash left deep scratches down the passenger side of my vehicle. They deny it was their fault even though I filed a claim while on site minutes after I heard something in the tunnel strike my vehicle. They also refuse to refund my prepaid 12 month membership that had 10 months remaining.
I have had issues with not getting the car wash that I have been paying for. I just got off the phone with Kiara? I asked to speak with a manager twice during the call but the manager could not be bothered with addressing my concerns. Kiara explained to me that she has received multiple calls about this issue. Since this is a known issue and the manager refused to address this, I have canceled my membership.
Business response:
Hi. Thank you for bringing this to our attention. We are looking into this. If you are ever having an issue, we recommend addressing it at the time of the wash with the site manager. We hate to see you go, but we appreciate your feedback.
Horrible customer service. Been calling for 3 days and no one answers, their online system doesn’t recognize the customer ID.
Frequently asked questions about Tidal Wave Auto Spa Corporate
How is Tidal Wave Auto Spa Corporate rated?
Tidal Wave Auto Spa Corporate has a 4.6 star rating with 125,586 reviews.
When is Tidal Wave Auto Spa Corporate open?
Tidal Wave Auto Spa Corporate is closed now. It will open tomorrow at 8:00 a.m.