This profile has been claimed by the business owner or representative.
Tidal Wave Auto Spa Corporate
- Other
- Thomaston, GA
About this business
Location details
607 N Church St, Thomaston, GA, 30286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Long story short I canceled my subscription and they continued to charge me and then refused to refund me. Calling corporate was no use. They said they couldn't do anything. I went to the store because they don't have a phone number. They said they couldn't do anything because the store manager was on vacation, and then Kevin the store manager said he didn't have the authority to refund me either and it's just a big runaround! Now I'm gonna have to report them as fraud to my bank in order to get my money back. What a hassle!
Business response:
Deidra, we apologize for the inconvenience and appreciate you taking the time to share your feedback. We understand how frustrating this situation can be and appreciate you bringing it to our attention.
Been here numerous times and keep having the same problem, black tire shine used when I specifically asked for that not to be used. It has ruined numerous pairs of pants of mine and my wife’s. I’ve asked for it to not be used every time I go and only one time did they listen to me. I’ve had a membership and canceled that because of this and today, a year later, I thought I’d give it another try and….nope ruined another pair of paints. This is ridiculous and inexcusable.
Business response:
Hi Matt, thanks for taking the time to share your feedback. We're sorry to hear about this and understand your frustration. Please send us a DM with more information, including the location you visited, so we can look into this further.
use to be a decent car wash spot. But just like the rest they let it go down hill. 1st I pulled up and was just buying a single wash. kept trying to make me buy the plan or would start over. Guy walks right by twice and never stopped to help. Finally got another employee outside to help. The the wash itself miss alot of cleaning. pull into 3 different spots before I Finally found a working vacuum that wasn't working worth a crap. Also the air hose wasn't work at any of the stations. Proceed to get some microfiber clothes som... read more
Business response:
Hi Richard, thanks for taking the time to share your feedback. We always want our guests to leave clean-car happy, and we're sorry to hear about this experience. Please send us a DM with more information, including the location you visited and the date, so that we can look into this for you.
My truck was not remotely clean, they would not refund money. Will never use again.
Business response:
Hi. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. If you are ever dissatisfied with any aspect of our service, please talk with a team member so we can address your concerns immediately. If you have already left the wash, please visit https://bit.ly/4ggMS3y or contact our customer service team at 706-938-0991 (8am-7pm EST Monday-Friday and 8am-2pm EST Saturdays). We work hard to provide our customers with the best service and we hope yo... read more
Wound up being charged for a membership that I didn’t want. Buyer beware if you visit here.
Business response:
Hi. At Tidal Wave, we understand you don't like unexpected charges. To help avoid this, we work hard to make the terms of our Club Memberships clear to our customers. Information is available at our Express Pay Terminals and in our customer communications. Our wash attendants also explain the terms when customers purchase Club Memberships. But misunderstandings still happen. You can cancel your membership by visiting our website, https://bit.ly/3CCxwbQ, emailing contact@tidalwaveautospa.com, calling our customer service team... read more
Contemplated posting this as in the beginning I was a fan of tidal wave. After buying the membership I had several good experiences till my last 3 where the blue brushes never touched the right side of my vehicle only the left side. I thought maybe it was an error and something wrong with the machine till I spoke with an employee who said bc I have a jeep they do not touch my vehicle. Funny bc the blue brushes touched the left side of my vehicle but never the right side and why did it touch my vehicle the several other times... read more
Business response:
Hi Chelsea, thank you for taking the time to share this with us. We're sorry to hear about your experience, especially since you previously enjoyed your membership. For certain vehicle models, including Jeep Wranglers, our system retracts some brushes as a safety precaution. We apologize that this wasn’t clearly communicated to you, and we’ve shared your feedback with the team to help improve how we explain this going forward. We’d appreciate the chance to talk with you directly and learn more — please feel free to send us a... read more
I give them 0 stars. I pulled in with mud on my car and they told me they won’t wash it because it has mud on it. I live on a dirt road that gets muddy sometimes so it’s not like a car that went mudding. So I went to Willy’s and asked him if they would wash my car and he said that they get people all the time that say tidal wave won’t wash their vehicle. Willy’s did a phenomenal job ! I will go there for my weekly wash!
Business response:
Hi, Andyandsavanna. Thank you for visiting Tidal Wave Auto Spa in Ponca City, OK. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. However, vehicles with excessive amounts of dried mud can cause problems with our equipment and we typically do not allow them into the wash tunnel. We hope you'll give us another opportunity to meet your car-wash needs in the future.
I have tried to call multiple times and even emailed. I was not aware that it was a strict policy to cancel at least 7 days in advanced. I was also never told about this 7 day thing and found out when i got online to cancel it. This is the worst customer service I've ever had.
Business response:
Thank you for sharing your feedback! At Tidal Wave Auto Spa, the 7-day advance notice for membership cancellations ensures all our systems have been accurately updated and allows us sufficient time to process cancellations effectively, particularly when managing weekends and federal holidays while coordinating with financial institutions. Additionally, even after canceling, your membership remains active until your next recharge date, allowing you continued access to our car wash services until that time. This way, you’re st... read more
RecommendedNovember 1, 2025 I washed my car at Tidal wave on a Saturday evening i got to my destination only to realize that my tires looked horrible. The car wash did not clean my tires or apply the shine correctly. I was miles away from the car wash when I noticed. I tried calling, but I got a number to an office in Georgia.That was not open.I returned to the car wash on the next day and was told that they could not rewash my car but that I could get some spray and go over and clean.My own tires by hand which was unacceptable for m... read more
Frequently asked questions about Tidal Wave Auto Spa Corporate
How is Tidal Wave Auto Spa Corporate rated?
Tidal Wave Auto Spa Corporate has a 3.6 star rating with 351 reviews.
When is Tidal Wave Auto Spa Corporate open?
Tidal Wave Auto Spa Corporate is closed now. It will open at 8:00 a.m.