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Tidal Wave Auto Spa Corporate
- Other
- Thomaston, GA
About this business
Location details
607 N Church St, Thomaston, GA, 30286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
Wound up being charged for a membership that I didn’t want. Buyer beware if you visit here.
Business response:
Hi. At Tidal Wave, we understand you don't like unexpected charges. To help avoid this, we work hard to make the terms of our Club Memberships clear to our customers. Information is available at our Express Pay Terminals and in our customer communications. Our wash attendants also explain the terms when customers purchase Club Memberships. But misunderstandings still happen. You can cancel your membership by visiting our website, https://bit.ly/3CCxwbQ, emailing contact@tidalwaveautospa.com, calling our customer service team... read more
Contemplated posting this as in the beginning I was a fan of tidal wave. After buying the membership I had several good experiences till my last 3 where the blue brushes never touched the right side of my vehicle only the left side. I thought maybe it was an error and something wrong with the machine till I spoke with an employee who said bc I have a jeep they do not touch my vehicle. Funny bc the blue brushes touched the left side of my vehicle but never the right side and why did it touch my vehicle the several other times... read more
Business response:
Hi Chelsea, thank you for taking the time to share this with us. We're sorry to hear about your experience, especially since you previously enjoyed your membership. For certain vehicle models, including Jeep Wranglers, our system retracts some brushes as a safety precaution. We apologize that this wasn’t clearly communicated to you, and we’ve shared your feedback with the team to help improve how we explain this going forward. We’d appreciate the chance to talk with you directly and learn more — please feel free to send us a... read more
I give them 0 stars. I pulled in with mud on my car and they told me they won’t wash it because it has mud on it. I live on a dirt road that gets muddy sometimes so it’s not like a car that went mudding. So I went to Willy’s and asked him if they would wash my car and he said that they get people all the time that say tidal wave won’t wash their vehicle. Willy’s did a phenomenal job ! I will go there for my weekly wash!
Business response:
Hi, Andyandsavanna. Thank you for visiting Tidal Wave Auto Spa in Ponca City, OK. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. However, vehicles with excessive amounts of dried mud can cause problems with our equipment and we typically do not allow them into the wash tunnel. We hope you'll give us another opportunity to meet your car-wash needs in the future.
I have tried to call multiple times and even emailed. I was not aware that it was a strict policy to cancel at least 7 days in advanced. I was also never told about this 7 day thing and found out when i got online to cancel it. This is the worst customer service I've ever had.
Business response:
Thank you for sharing your feedback! At Tidal Wave Auto Spa, the 7-day advance notice for membership cancellations ensures all our systems have been accurately updated and allows us sufficient time to process cancellations effectively, particularly when managing weekends and federal holidays while coordinating with financial institutions. Additionally, even after canceling, your membership remains active until your next recharge date, allowing you continued access to our car wash services until that time. This way, you’re st... read more
RecommendedNovember 1, 2025 I washed my car at Tidal wave on a Saturday evening i got to my destination only to realize that my tires looked horrible. The car wash did not clean my tires or apply the shine correctly. I was miles away from the car wash when I noticed. I tried calling, but I got a number to an office in Georgia.That was not open.I returned to the car wash on the next day and was told that they could not rewash my car but that I could get some spray and go over and clean.My own tires by hand which was unacceptable for m... read more
I got my car washed on October 2, 2025 as I was going through the car wash. I seen a brush and hit my bug deflector on my hood and rip it off completely off my car. I talked to the manager at the auto spa, he said go get an estimate. Will send you a check. I went and got a estimate took it in gave it to the manager. It’s now October 22, 2025 when you called to talk someone you get customer service because they don’t want you talking to the corporate. I guess corporate that exists just customer service their brushes ripped my... read more
Business response:
Hi Todd, thank you for taking the time to share your feedback. We'd like the opportunity to look into this for you. Could you please send us a DM with more information, including the location you're referring to?
Wash at own risk! My large SUV received significant scratches just above the windshield. They do not spray wheel wells out. Do yourself a favor and find a Club Car wash.
Adam was very condescending. Triple A membership paid for my wash so didn't really matter, but denied my car for a "damaged rim". Didn't even wash my windshield when I was in line and had me waiting.
Business response:
We’re very sorry to hear about your experience and how you felt treated during your visit. This is not the level of service we expect from our team. Your feedback will be shared with management for review so we can address this appropriately.
Extremely disappointed in your “car spa”. We live out of state and were passing through Crestview on our way to our vacation destination. We have a Jeep Wrangler and went through this car wash, the blue rotating brushes never touched our vehicle. After we went through, we stopped and told the attendants and they informed us they have to punch a code in for “Jeeps” so it doesn’t “rip fenders off”. Told them I understand not damaging a vehicle, however there needs to be a sign posted of such. People need to know that certain ... read more
Business response:
Thank you for sharing your feedback. We want every customer to leave clean-car happy, and I’m sorry this wasn’t your experience. For safety reasons—both for certain vehicles and for our equipment—there are restrictions on how some vehicles are processed in the wash. I apologize if this was not communicated to you in advance. Your feedback is valuable, and we’ll use it to improve how we notify customers going forward.
Frequently asked questions about Tidal Wave Auto Spa Corporate
How is Tidal Wave Auto Spa Corporate rated?
Tidal Wave Auto Spa Corporate has a 4.6 star rating with 134,527 reviews.
When is Tidal Wave Auto Spa Corporate open?
Tidal Wave Auto Spa Corporate is open now. It will close at 8:00 p.m.