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Tidal Wave Auto Spa Corporate
- Other
- Thomaston, GA
About this business
Location details
607 N Church St, Thomaston, GA, 30286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I wouldn’t recommend using the service of this company to anyone who cares about your vehicle! The customer service is disappointing to say the least. My vehicle was damaged after being a member for about a year. Management was terrible and corporate is no better. I have been going back and forth with them for a month now with no help. Absolutely horrible customer service.
Business response:
Hi. We have reached out to the team on your behalf, you should hear something from them soon.
Inconsistent hours of operation and no notification of closure. Wasted too many trips to find out they are closed
Last year I had two separate plans. One for my truck.. one for my wife's car. I tried to combine them and customer support said I had to do that at the local Tidal Wave. The Clinton, Tennessee tidal wave employees said I had to call customer support. They didn't know how to do it. So we just canceled. Then.. today (4/11/26).. I tried to buy memberships for myself and my wife. I even brought both cars to the Clinton, Tennessee location at the same time. I just wanted to sign up and take advantage of the $5 discount for mult... read more
Business response:
Hi. Thank you for visiting Tidal Wave Auto Spa. We appreciate you bringing this to our attention and have shared your feedback with the team for review. If you would like to discuss the matter, please contact our customer service team at 706-938-0991 (8am-7pm EST Monday-Friday and 8am-2pm EST Saturdays) or visit https://www.tidalwaveautospa.com/contact/. Hopefully we can resolve any issues and you catch the happy wave next time you visit us.
scratched my car and I can't even get a phone call back from anyone. I asked several times for them to outline the tapes and view them with me and tidal wave refuses. Beware before entering because if something happens no matter how minor they won't take responsibility. Very disappointing for a company like this.
Business response:
Hi Samille. We’re very sorry to hear about the damage to your vehicle and the way your concern was handled. Please know we take every damage claim seriously. For follow-up on your report, we ask that you email incidentreports@twavelead.com so our team can review your claim directly. Thank you for bringing this to our attention.
here in Brevard North Carolina tidal wave is never open and when it is every other vacuum cleaner does not work
Business response:
Hi Patty, thanks for taking the time to share your feedback. We work with specialized equipment and water systems, and occasionally, unexpected issues can arise that require us to close temporarily. When this happens, we work quickly to resolve this so you can get back to staying clean car happy as soon as possible. We appreciate your feedback on our vacuums. If you aren't satisfied with the suction of the vacuums in the after-care area, please let a team member know. Our free vacuums do get clogged, but our team members c... read more
My girl has been hit on by the manager. Says he is the owner. Some hispanic guy. Then his employee Steven Quintana hit on her too. If you have an attractive lady, they're going to try to get at her. Go across the street. Stay away from this place
Business response:
Hi Jimmy, thank you for reaching out. We take these matters seriously and will look into your comments promptly. For immediate assistance, please contact Tidal Wave Customer Service at 706-938-0991 (8am-7pm EST Monday-Friday and 8am-2pm EST Saturdays).
I heard bad things in the past, but that was when it first got opened and so I figured enough time and passed to where I would give it a try. I went in to get my car washed because it was a gorgeous day out and my car was filthy. When I left, I had a piece of my vehicle hanging off the back of it and dents and scratches all over my car. To say I’m disappointed is an understatement especially because I was not offering an apology or a refund for my car wash. Just an incident report to fill out. I will not be recommending this... read more
Business response:
Hi Ashley, thank you for taking the time to share your feedback. We take concerns like this seriously, and our team is currently looking into the situation. We appreciate you bringing this to our attention.
I use them often and went out of my way to get a quick wash on the way to dinner. Sat and waited as there was a line, understandable. My turn. Want the top wash please. Told me I can get a monthly plan for the price of the wash today, “no thanks, just the wash right now”. “You sure, it’s the same. “ “Yah, I just need the wash”. “Well it’s not any extra to get the package. “ “I just need a quick wash, I have a dinner to get to. “ The guy told me I didn’t have to be rude about it or he will “send me right out of the wash. ... read more
Business response:
Hi. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. All of our team members are trained to provide excellent customer care. Rest assured we will look into your comments promptly. If you would like to discuss the matter, please contact our customer service team at 706-938-0991 (8am-7pm EST Monday-Friday and 8am-2pm EST Saturdays) or visit https://bit.ly/4ggMS3y. Hopefully we can resolve any issues and you catch the happy wave next time you... read more
Very frustrating experience. This location is routinely closed on Saturday mornings for maintenance, which makes no sense for customers who work during the week. Weekdays would be a far more reasonable time for closures. Poor planning and inconvenient hours.
Business response:
Hi Taylor, thanks for reaching out and sharing your feedback. We sincerely apologize for the inconvenience you're experiencing. Our site is currently down for necessary maintenance—we work with specialized equipment and water systems, and occasionally, unexpected issues can arise. We're working quickly to resolve this so you can get back to staying clean car happy as soon as possible. Thanks for your patience and understanding!
Frequently asked questions about Tidal Wave Auto Spa Corporate
How is Tidal Wave Auto Spa Corporate rated?
Tidal Wave Auto Spa Corporate has a 3.6 star rating with 351 reviews.
When is Tidal Wave Auto Spa Corporate open?
Tidal Wave Auto Spa Corporate is closed now. It will open at 8:00 a.m.