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Tidal Wave Auto Spa Corporate
- Other
- Thomaston, GA
About this business
Location details
607 N Church St, Thomaston, GA, 30286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 8:00 a.m. to 7:00 p.m. |
Extremely disappointed in your “car spa”. We live out of state and were passing through Crestview on our way to our vacation destination. We have a Jeep Wrangler and went through this car wash, the blue rotating brushes never touched our vehicle. After we went through, we stopped and told the attendants and they informed us they have to punch a code in for “Jeeps” so it doesn’t “rip fenders off”. Told them I understand not damaging a vehicle, however there needs to be a sign posted of such. People need to know that certain ... read more
Business response:
Thank you for sharing your feedback. We want every customer to leave clean-car happy, and I’m sorry this wasn’t your experience. For safety reasons—both for certain vehicles and for our equipment—there are restrictions on how some vehicles are processed in the wash. I apologize if this was not communicated to you in advance. Your feedback is valuable, and we’ll use it to improve how we notify customers going forward.
Hwy 72 Madison, AL location I’ve had my membership since June. I WFH and on the weekends I drive a fleet vehicle for another job. The guy talked me into getting a membership but under the assumption that it was okay for me to use my pass for both vehicles. It makes sense since I don’t drive my own vehicle much compared to the fleet car. This is the ONLY reason why I got the membership. He left the pass on the paper and told me it wouldn’t cause any problems which it didn’t until today 8/7. I pull up, pass scanned, gate ope... read more
Damaged multiple vehicles at the same time. Employees reporting to the customer black spots after being washed. Sent pictures to corporate and they claim it’s not their fault. 2 pickups in a row damaged back to back that we know of.
Business response:
Hi. Thank you for visiting Tidal Wave Auto Spa. We take every damage claim seriously. To investigate your claim, please notify an attendant on site. Hopefully we can resolve any issues and you catch the happy wave next time you visit us.
Scratched the life out of my BRAND NEW 2025 Silverado, sent my truck through with just a light spray of soap and the wash didn’t register so the brushes hitting all the dry spots and just rubbing rather than washing, now telling me they’re not liable. Hopefully you all check your cars in the right sunlight before you leave this place. Bunch of trash
I just got off the phone with tidal wave a manager they took my money out of my account this month for the service but did not provide the service I got over there and could not use the car wash I've been on the phone with three customer service rep and a manager and she had the audacity to tell me today I cannot get my money back I have canceled my membership and I'm telling everybodyDO NOT use them.
Went and paid for a higher package wash and when I came out there was still dirt in the wheel wells and it was still dry like it had not even gotten wet. And there was bird poop on the side. I was told that they do not clean wheel wells on any wash that it wasn’t part of the exterior of the car. Did not get sent back through for any part that was not cleaned. Had to go down the road a wash it myself. Definitely will not be back.
Business response:
Thank you for sharing your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team strives to deliver a consistently high-quality wash every time. You're correct—our wash process does not include cleaning inside the wheel wells, as they are not considered part of the vehicle’s exterior surface by industry standards. That said, if any other areas of the vehicle were missed, we always want the opportunity to make it right. We appreciate you giving us a try and hope you’ll consider visiting again in the... read more
I was a member at this Car Wash for almost a year. I told them multiple times that they tell us they provide to dry your vehicle or always damp and you really can’t dry off a car with a damp towel, but they never did anything to correct the problem. My bigger issue is that I had one billing problem about six months ago and called corporate to see if they could help. The girl I talked to was really unpleasant and completely unprofessional, and she also didn’t give me any help with my billing problem. I went to the Car Wash l... read more
Business response:
Hi Shane. Please send us a direct message with your contact information. We will look into this for you.
beware! not only do you get a terrible wash, they will mislead you and start charging your card monthly for a service without permission. I've seen hundreds complain about them online. Terrible, rude customer service all the way to their corporate level.
Business response:
Hi there, thank you for your feedback. Our membership terms are clearly stated on your receipt as well as on our website. You can cancel your membership anytime by visiting a wash location, through our website, or by calling our customer service team. If you have any questions, we’re happy to help!
Have had a membership for over a year and have rarely used it lately. Took my car through the wash and it did not get my car clean. Asked if I could go through the wash again and employee said no because you can only wash once per day. Even though the wash did not clean my car I was unable to go through again. Cancelled my membership and will not return.
Business response:
Hi. Thank you for visiting Tidal Wave Auto Spa. At Tidal Wave, we want every customer to have a great experience and leave clean-car happy. If you are ever dissatisfied with any aspect of our service, please talk with a team member so we can address your concerns immediately. If you have already left the wash, please visit https://bit.ly/4ggMS3y or contact our customer service team at 706-938-0991 (8am-7pm EST Monday-Friday and 8am-2pm EST Saturdays). We work hard to provide our customers with the best service and we hope yo... read more
Frequently asked questions about Tidal Wave Auto Spa Corporate
How is Tidal Wave Auto Spa Corporate rated?
Tidal Wave Auto Spa Corporate has a 4.6 star rating with 125,585 reviews.
When is Tidal Wave Auto Spa Corporate open?
Tidal Wave Auto Spa Corporate is closed now. It will open tomorrow at 8:00 a.m.