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Tidal Wave Auto Spa Corporate
- Other
- Thomaston, GA
About this business
Location details
607 N Church St, Thomaston, GA, 30286, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 8:00 a.m. to 8:00 p.m. |
I got my car washed on October 2, 2025 as I was going through the car wash. I seen a brush and hit my bug deflector on my hood and rip it off completely off my car. I talked to the manager at the auto spa, he said go get an estimate. Will send you a check. I went and got a estimate took it in gave it to the manager. It’s now October 22, 2025 when you called to talk someone you get customer service because they don’t want you talking to the corporate. I guess corporate that exists just customer service their brushes ripped my... read more
Business response:
Hi Todd, thank you for taking the time to share your feedback. We'd like the opportunity to look into this for you. Could you please send us a DM with more information, including the location you're referring to?
Wash at own risk! My large SUV received significant scratches just above the windshield. They do not spray wheel wells out. Do yourself a favor and find a Club Car wash.
Adam was very condescending. Triple A membership paid for my wash so didn't really matter, but denied my car for a "damaged rim". Didn't even wash my windshield when I was in line and had me waiting.
Business response:
We’re very sorry to hear about your experience and how you felt treated during your visit. This is not the level of service we expect from our team. Your feedback will be shared with management for review so we can address this appropriately.
Extremely disappointed in your “car spa”. We live out of state and were passing through Crestview on our way to our vacation destination. We have a Jeep Wrangler and went through this car wash, the blue rotating brushes never touched our vehicle. After we went through, we stopped and told the attendants and they informed us they have to punch a code in for “Jeeps” so it doesn’t “rip fenders off”. Told them I understand not damaging a vehicle, however there needs to be a sign posted of such. People need to know that certain ... read more
Business response:
Thank you for sharing your feedback. We want every customer to leave clean-car happy, and I’m sorry this wasn’t your experience. For safety reasons—both for certain vehicles and for our equipment—there are restrictions on how some vehicles are processed in the wash. I apologize if this was not communicated to you in advance. Your feedback is valuable, and we’ll use it to improve how we notify customers going forward.
Hwy 72 Madison, AL location I’ve had my membership since June. I WFH and on the weekends I drive a fleet vehicle for another job. The guy talked me into getting a membership but under the assumption that it was okay for me to use my pass for both vehicles. It makes sense since I don’t drive my own vehicle much compared to the fleet car. This is the ONLY reason why I got the membership. He left the pass on the paper and told me it wouldn’t cause any problems which it didn’t until today 8/7. I pull up, pass scanned, gate ope... read more
Damaged multiple vehicles at the same time. Employees reporting to the customer black spots after being washed. Sent pictures to corporate and they claim it’s not their fault. 2 pickups in a row damaged back to back that we know of.
Business response:
Hi. Thank you for visiting Tidal Wave Auto Spa. We take every damage claim seriously. To investigate your claim, please notify an attendant on site. Hopefully we can resolve any issues and you catch the happy wave next time you visit us.
Scratched the life out of my BRAND NEW 2025 Silverado, sent my truck through with just a light spray of soap and the wash didn’t register so the brushes hitting all the dry spots and just rubbing rather than washing, now telling me they’re not liable. Hopefully you all check your cars in the right sunlight before you leave this place. Bunch of trash
I just got off the phone with tidal wave a manager they took my money out of my account this month for the service but did not provide the service I got over there and could not use the car wash I've been on the phone with three customer service rep and a manager and she had the audacity to tell me today I cannot get my money back I have canceled my membership and I'm telling everybodyDO NOT use them.
Went and paid for a higher package wash and when I came out there was still dirt in the wheel wells and it was still dry like it had not even gotten wet. And there was bird poop on the side. I was told that they do not clean wheel wells on any wash that it wasn’t part of the exterior of the car. Did not get sent back through for any part that was not cleaned. Had to go down the road a wash it myself. Definitely will not be back.
Business response:
Thank you for sharing your feedback. We’re sorry to hear your experience didn’t meet expectations. Our team strives to deliver a consistently high-quality wash every time. You're correct—our wash process does not include cleaning inside the wheel wells, as they are not considered part of the vehicle’s exterior surface by industry standards. That said, if any other areas of the vehicle were missed, we always want the opportunity to make it right. We appreciate you giving us a try and hope you’ll consider visiting again in the... read more
Frequently asked questions about Tidal Wave Auto Spa Corporate
How is Tidal Wave Auto Spa Corporate rated?
Tidal Wave Auto Spa Corporate has a 3.6 star rating with 351 reviews.
When is Tidal Wave Auto Spa Corporate open?
Tidal Wave Auto Spa Corporate is closed now. It will open at 8:00 a.m.