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Townsquare Interactive
- Internet Marketing
- Charlotte, NC
About this business
Location details
200 S Tryon St #400, Charlotte, NC, 28202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I signed up and than was like i wanted to cancel but i thought I'd give it a shot. Definitely glad i did. Hocharritosbreakfast.com is my website and the qualty of help i get is great. They got me on ****** in weeks and trust me it was hard to let that happen. Created my website in a couple of weeks. I get great reviews by customers on my website. Definitely gonna try for 6 months and see how its still going but 2 months in and lm in love.
Business response:
Hello ********, We are so glad to hear you have loved your experience so far! Thank you for trusting us with your business. We look forward to growing your business, and our partnership!
We have been a Townsquare Interactive client since January 2019. They built two websites from scratch for us after our former web hosting company deleted them without a full recovery option over an expired credit card and a missed email. Townsquare Interactive saved our business in 2019, and for that, we will be forever grateful and loyal. The following year we had Townsquare build a new website for another company, and this year they are making yet another new website for us. We also turned SEO and social media over to them... read more
Business response:
Hi ****,Thanks so much for the wonderful feedback. We love helping small businesses like yours grow their business online! We are looking forward to many more prosperous years!
We engaged Town ************ in mid-February 2026 with the clear goal of generating measurable new customer leads for our painting and coatings business heading into the critical spring season.During our meeting on February 16, 2026, we contracted two main services: A new website with *** optimization at $350 per month. A 3-month radio advertising package with ad targeting and CRM lead management totaling $2,696.We were explicitly advised that this combination would be an effective way to kick off the spring season and drive... read more
I advise I am a business owner of 5 years with degrees in general business 1 and 2. I have not seen such unprofessional behavior within a higher end company that makes millions. I repeat do not use them there the type of they make mistakes theres no fixing anything or having any decency to making anything better. You pay for marketing in advance if you want to cancel at the end of the month they will charge you again. For the first beginning months they created a website and had the business phone number in correct. We could... read more
Scammers. I would not recommend doing business with them. Find another company. Won't give refunds.
Business response:
Thank you for bringing this to our attention. We take concerns like this seriously and want the opportunity to look into what may have *********** this time, we have not been able to locate an account associated with the information provided in this review. We have also requested the business name on your ****** review so we can investigate further.Please contact our team directly at ************** or ********************************** and provide your business name so we can review your account and assist.
Hard to cancel servicesWhen calling either disconnected or hung up on or leave messages and they never call backThis has been going on for several months now
Business response:
Hi *******,Im sorry to hear about your experience and understand how frustrating this has been. Thats not the experience we want for anyone.Ive reviewed your account and escalated this so it can be properly addressed. Someone from our team will be reaching out directly, but if youd prefer, you can also email us at ********************************** and well make sure it gets handled. Thank you for sharing this feedback. We greatly appreciate it.
They take advantage of small businesses promising to be the best thing that ever happened to their website and then don't do anything with it. My rankings dropped in my time with them after spending thousands of dollars. They take on too many clients for the amount of people working here. You have to FIGHT to cancel as well. Small businesses should not work with this company.
Business response:
Hi ********,We hate to hear you did not enjoy your experience and would love to discuss where things went wrong.
*** had many issues with TownSquare, especially with follow-ups. Once you sign up and they finish your website, you never hear from them again. My team and I were always the ones reaching out, yet we received no calls or texts back. In the beginning, communication was done through text, but now Im being told texting isnt their preferred method. They have not taken any accountability for their lack of communication or results, and it seems theyre trying to hide bad reviews instead of addressing customer concerns. My money bac... read more
Worse experience with marketing company: ZERO communication but very punctual payment withdrawal.Nothing but lies: nothing they build for you is yours, nothing belongs to you. They sent me a zip folder with files so I can build my own website and refuse to transfer my website to my hosting platform. They also tried to sell me on a yearly fee for hosting my website, and tried to sell me my own website for $149.00 a month.They throw the ball at each other, no one knows what you are talking about.AVOID them at all cost My mista... read more
Frequently asked questions about Townsquare Interactive
How is Townsquare Interactive rated?
Townsquare Interactive has a 4.3 star rating with 5,641 reviews.
When is Townsquare Interactive open?
Townsquare Interactive is closed now. It will open tomorrow at 8:00 a.m.