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Townsquare Interactive
- Internet Marketing
- Charlotte, NC
About this business
Location details
200 S Tryon St #400, Charlotte, NC, 28202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Scammers. I would not recommend doing business with them. Find another company. Won't give refunds.
Business response:
Thank you for bringing this to our attention. We take concerns like this seriously and want the opportunity to look into what may have *********** this time, we have not been able to locate an account associated with the information provided in this review. We have also requested the business name on your ****** review so we can investigate further.Please contact our team directly at ************** or ********************************** and provide your business name so we can review your account and assist.
Hard to cancel servicesWhen calling either disconnected or hung up on or leave messages and they never call backThis has been going on for several months now
Business response:
Hi *******,Im sorry to hear about your experience and understand how frustrating this has been. Thats not the experience we want for anyone.Ive reviewed your account and escalated this so it can be properly addressed. Someone from our team will be reaching out directly, but if youd prefer, you can also email us at ********************************** and well make sure it gets handled. Thank you for sharing this feedback. We greatly appreciate it.
They take advantage of small businesses promising to be the best thing that ever happened to their website and then don't do anything with it. My rankings dropped in my time with them after spending thousands of dollars. They take on too many clients for the amount of people working here. You have to FIGHT to cancel as well. Small businesses should not work with this company.
Business response:
Hi ********,We hate to hear you did not enjoy your experience and would love to discuss where things went wrong.
*** had many issues with TownSquare, especially with follow-ups. Once you sign up and they finish your website, you never hear from them again. My team and I were always the ones reaching out, yet we received no calls or texts back. In the beginning, communication was done through text, but now Im being told texting isnt their preferred method. They have not taken any accountability for their lack of communication or results, and it seems theyre trying to hide bad reviews instead of addressing customer concerns. My money bac... read more
Worse experience with marketing company: ZERO communication but very punctual payment withdrawal.Nothing but lies: nothing they build for you is yours, nothing belongs to you. They sent me a zip folder with files so I can build my own website and refuse to transfer my website to my hosting platform. They also tried to sell me on a yearly fee for hosting my website, and tried to sell me my own website for $149.00 a month.They throw the ball at each other, no one knows what you are talking about.AVOID them at all cost My mista... read more
Worse experience with marketing company: ZERO communication but very punctual payment withdrawal.Nothing but lies: nothing they build for you is yours, nothing belongs to you. They sent me a zip folder with files so I can build my own website and refuse to transfer my website to my hosting platform. They also tried to sell me on a yearly fee for hosting my website, and tried to sell me my own website for $149.00 a month.They throw the ball at each other, no one knows what you are talking about.AVOID them at all cost My mista... read more
Business response:
Were sorry to hear about your experience and appreciate you taking the time to share your feedback. We take concerns like this seriously and want to make things right. Please reach out to our Customer Support team so we can review your account details and address your concerns directly.
Town square make it seem like they do big things for people when you just starting a business I talked to multiple different people at this location and I let them know that I already had domain website basically I had everything already done prior to another company doing everything for me and I talked to someone by the name of ***** that I talk to I let him know that I had my own everything and he was saying something about my ****** been look right and distant this and that so I said what can you do to make the ****** pag... read more
I tried using them for almost a year. I did get a single customer out of this. then canceled with them a few months ago and now the website is paid them to help build is gone too. This company and the people scammed me. Now that I've looked into them I see they did the same to practically all their customers.
I would truly give this FRAUDULENT company negative 5 stars if I could. Stay away from these peoole. They will steal your small business' hard earned money. They do NOT deliver what they claim; its all just rehearsed speeches that sound promising. They dont return phone calls or texts once theyve "got you". Especially avoid working with JC, ***** or *****.
Frequently asked questions about Townsquare Interactive
How is Townsquare Interactive rated?
Townsquare Interactive has a 4.3 star rating with 5,256 reviews.
When is Townsquare Interactive open?
Townsquare Interactive is closed now. It will open on Monday at 8:00 a.m.