This profile has been claimed by the business owner or representative.
Townsquare Interactive
- Internet Marketing
- Charlotte, NC
About this business
Location details
200 S Tryon St #400, Charlotte, NC, 28202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've never had such an unprofessional experience with a company before. Their overall service is a scam and they provide ads that are inaccurate, they have no SEO skills, they completely downed my companies ****** rating and refused to take accountability for any of it. Also I request a refund and documentation of the skills they provided for my company and they had almost zero forms of metrics or data and it took almost a month of going back and forth with ***** before she issued a refund for one month when they stopped giv... read more
Charged for services that we paid for. Paid for and gave them 1 year to perform. Upon cancellation, was given such a hard time by *******. Paid in full and Town Square refused to cancel and release our directory listings. Was told listings would be released immediately upon cancellation. Nightmare to deal with! stay AWAY!
They reached out to me to see if they could advertise for my company. For what they had to offer, and for the price I could get it at I wasn't interested. Their sale team, is rude and more interested in getting offended that I don't want to work with them, instead of moving on to someone else to try and get a sale. It should be no harm, no foul. It's business.
All people that work at Townsquare Interactive are part of a BIG SCAM. They were sucking $200 a month for 6 months from my credit card for a website that even a 13 year old teenager can build. I hope they get sued and punished.
**** BE ****!!! Snakes!! I have been with them for over 2 years. They made changes to my website over a year ago and did not have ****** index the changes causing my listing to fall way behind. When I finally caught it they were slow to respond. No real skin off their back they just blamed ****** for the issue. Lies all lies. I don't believe a word that they say. There have been so many other issues but not worth the rant. Trust me I have been through it with them. My listing is still not where it should be and we are loosin... read more
I paid for one month and they did nothing my representative did not answer my calls after they sold me and every time I wanted to try get in contact I needed to go through customer service and they emailed her to call me back. My website was not up my first month as I was told it would be up and I called to cancel and the person on the other side tried to sell me and tell me to stay with town square they would only charge me $200 for the next month since they already created the website they just never launched it I said no ... read more
Business response:
Hello ******, We are sorry to hear you feel this way. We would be more than happy to discuss your account and determine a solution. A representative will be reaching out to discuss further.
They stole money from my business. We called ahead and canceled our subscription, but they still charged us for next month. I called them 1 day later after it was charged I had to go to customer service and bunch of hastle for the guy to tell me he will get back with me and never did. I called them again and now they dont want to refund our money and they havent worked on our website because they know we canceled .
Business response:
Hello, We are sorry to hear you have not enjoyed your experience. We would love the opportunity to discuss your concerns, however, we could not find an account associated with this name. Our policy for cancellation requests requires 24 hour notice prior to your next billing cycle in order to avoid you getting billed. Please email ********************************************* to speak with a representative and discuss your campaign.
just now NEW I wish i could give 0 star to this scammers,once you decide not to use their services they keep on charging you for services and they change from **** to rude when you call to have the problem resolved.Stay away from them.
Business response:
Hi ****, We are so sorry this has been your experience and we would love to hear more and determine a proper resolution.
If you want quality service youre asking the wrong company. Townsquare was to shut 1 website down and start another with a different name. They closed the original and somehow both names ended up in a Domain Name brokers hands. This DN broker now wants $700 for the new name and $300 for the old name. Townsquare says they had nothing to do with that. Really, how did the broker come up with the same words for the new name? Their solution for me was instead of Trees by ***********************, we can use Tree by ***************... read more
Business response:
Hi ****, We are sorry to hear you had a negative experience. It sounds like there has been some miscommunication and we would love to determine how we can assist you!
Frequently asked questions about Townsquare Interactive
How is Townsquare Interactive rated?
Townsquare Interactive has a 4.3 star rating with 5,256 reviews.
When is Townsquare Interactive open?
Townsquare Interactive is closed now. It will open on Monday at 8:00 a.m.