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Townsquare Interactive
- Internet Marketing
- Charlotte, NC
About this business
Location details
200 S Tryon St #400, Charlotte, NC, 28202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I worked 4 months with this company, no results, they just take my money and when i stop working with them,they never give me back my website, they cause just problems for my business. I send them emails so many times and now they block me.This company is a scam.I need my website back and i have no idea how i can proceed
Business response:
Hello ********,Your domain transfer was initiated 3 weeks ago. We see that the domain still points to our TSI landing page. Did you get your domain? If not please reach out to ********************************************* We see that you did launch a website with us on Oct 5th and cancelled about 90 days later. A Search Engine Optimization strategy is a long term strategy. We see you had a couple page one rankings which is progress but the investment needs to be longer to gain ******** trust. We're sorry but 3 months it just... read more
I was paying $600 a month, for 6 months with this company. This company in my opinion is a scam. I was told when I started using them to do my social media and SEO for ****** that they will recreate my website for me and if I ever decide to cancel and get it back from them, then they will give me it back when i cancel. But listen very carefully because they only give the "CONTENTS" of the website back and then u are expected to hire another company to rebuild your website. My representative said they do this because we are n... read more
Business response:
<p>Hi ****,</p><p>I'm sorry you did not see value in your services. While you do own your domain (even if we purchase it for you) and the contents of your website, we do have in the contract that the website design itself is not transferrable. The reason is because it is built on our proprietary platform, which allows us to make mass updates as needed. The coding for the site would not work outside of our platform, so if you are moving to a new website provider, you do need to rebuild your site on the new platform. We follow... read more
If I could rate zero stars I would case they even care they ripped me off big time stole **** dollars from me 600 dollars a month great seo work and website development h*** I got a hole whopping -0 customers interested in giving a f&&&&@) they call a hole never not one time it also made me sic after all same review problems identical to the t I have posed a major threat to my sucess I almost lost my 60 thousand dollar truck and very nice place to stay over their bs fake carefree dont care about sucess 1 time in fact u pay p... read more
Business response:
Hi *****,We have looked over your account. It appears you have a past due balance for services rendered on July 7th and August 7th for $349 a piece which would be $698 total. We do not see a cancellation on file until after you August 7th bill date. If you have proof with phone call or email that you in fact did cancel services before July 7th please reach out to *********************************************
Most unprofessional company I have ever worked with. Over promise, under deliver is the simplest way to describe this company. The lack of communication, lack of follow through, and lack of professionalism is absurd. Be warned!
Business response:
Hi ********,We're sorry you're upset. Search Engine Optimization is definitely a process. You should start seeing progress in the first few months but it can take much longer to achieve page one rankings depending on the local competition. We wish you nothing but the best in the future.
Townsquare interactive does nothing but bill you, that is the only consistency they have, it will continue even after you cancel "services" with them. They are horrible, promise they will "take care of it" and they "see the stop billing request" and "you shouldn't have been charged" and yet the debits keep coming out! Beware they are nothing more than thieves. Zero increase in business and the only ones viewing our website was us!
Business response:
Hello April,Thanks for brining this to our attention. We have escalated this to a manager to call about a the refund request.
I entered an agreement with Townsquare to redesign my website. It was a very frustrating process and while my representative would reach out to me frequently, my requests were not fufilled and the final design was dated and unpolished. I canceled my contract. The domain was supposed to be handed back over to me a week ago but it's still mapped to a Townsquare error page and my representative is telling me that it's my problem. I wish I'd never signed with this company, they are preying on small business owners.
Business response:
Sometimes website designs are quite subjective. One person could love a design and a different person could think it is not good at all. We're very sorry we didn't meet your expectations on the design. We felt like we produced a professional website that looked good on any device and would attract potential customers. We see that you website is now up with a new company so it appears you got that domain issue figured out. We wish you nothing but the best with your business.
I agree with ****************** saw absolutely no change in 3 months after spending $1200. I cancelled on our bill date and they claim we had to cancel the day before, so they charged us another $400. Now we are out $1600 and have not received one call or text from the new website. Zero increase in business! I was also told by a competitor that we weren't even coming through SEO, we came up only on map quest. Like **************** they switched our account manager 3 times. Also, at the beginning, the email response time was ... read more
Business response:
Hi ***,It appears you spoke to a ************** Manager. Per our terms of service you would have to had cancelled the day before your bill date to not be charged. We're very sorry this marketing did not work out for you. Building a web presence and achieving ******** trust can take several months. From your reports it appears the rankings were headed in the right direction. When you started out you only had 4 words on ****** and now you have over 10 keywords ranking on ******* Our team is doing all we can to get these keywor... read more
Their disservice does not even deserve one star. From my experience Townsquare Interactive has been nothing but unreliable, unresponsive, full of empty promises, unrealistic, and have helped me with a ZERO increase in business. Theyre full of excuses and NEVER take responsibility. I do NOT recommend this business and I wish I would have done more research into the company before committing. The reviews speak for themselves. Do not waste your money!
Business response:
Hi *****,We don't see an account under *************************. If you still need assistance please reach out to *********************************************
Please do not use this company! They bait and switched me on running PPC ads and refuse to refund me after agreeing via email. My reps were *************** and Queen ********* and they both used deceptive tactics in order to get me to pay and once I paid, they changed what they could offer. TOTAL SCAM
Business response:
I am sorry you had an unsatisfactory experience with our business. It is never our intention to scam anyone. We have many different solution options and every solution isn't going to be perfect for every business. Please reach out to us at ******************************************************* so we can look further into your refund situation.
Frequently asked questions about Townsquare Interactive
How is Townsquare Interactive rated?
Townsquare Interactive has a 4.3 star rating with 5,268 reviews.
When is Townsquare Interactive open?
Townsquare Interactive is open now. It will close at 5:00 p.m.