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Townsquare Interactive
- Internet Marketing
- Charlotte, NC
About this business
Location details
200 S Tryon St #400, Charlotte, NC, 28202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
After some eight years of service and after a company reorganization, they became adept at what they couldn't do.They failed to proofread their own work.They couldn't make the payment portal work.What they couldn't do was take responsibility for disappearing client entries.What they couldn't do was continue to service my business.
Business response:
Hello ****, I am sorry to hear this was your experience. A representative has reached out to discuss how we can resolve this situation!
Run do not walk away, They give poor results and after canceling with them. They still try to bill me and say that I owe them when I was told that our contract was canceled and in fact, needed a refund which I have not received.I wish I could give a negative star
Business response:
Hi ****, We are so sorry to hear you did not enjoy your experience and would love to discuss your concerns further. Please give us a call and we would be more than happy to look into your account and make sure everything is resolved.
I am their client for 3 months. Paying $3500 per month . They promised me minimum 7 leads per month for this money. After 3 months NO one lead.. They are absolutely not provide what they promise. They knew that you will cancel with them after 2-3 months and ready for it. They use very good and professional representative to get you pay them and thats it.Avoid them.
I hired this company out to do their full package; website design and updates, social and SEO and almost got baited into radio ads.. Which they charge thousands for. I decided against the radio and tv ads but paid them ******* a month depending on how much I complained to them about my dissatisfaction. After 8 months I cut them off, they repeatedly lied to me about my SEO results and getting ahold of anyone that can actually do something. The sales guy I originally did the deal with constantly assured me I was or would soon ... read more
Business response:
Hello *****, We are sorry to hear you did not have a positive experience with us, and we would love the opportunity to change that. I see you account is in a cancellation status and a representative will be reaching out to address all of your concerns.
They have to be way better at what they do!! And there prices are to high!!!
Business response:
******************, We are sorry to hear this feedback, and would love to discuss how we can improve in the future! If you have further concerns, please email ********************************************* to speak with a representative that can better assist you.
Not really sure what is going on with my web page. Everytime I want to discuss something to do with changes or updates it is someone new. I only what 1 person to help me and it is always changing.
Business response:
Hello ******, With our business model, we have specific departments for every aspect of a campaign. For example, if you were looking to get your website updated or make changes, you would be able to speak with a representative in our edits department. We made these internal changes to ensure our employees were able to provide the best service possible to our clients. We are sorry to hear you have not been enjoying your experience, but we would love to discuss this matter further.
Started advertising with Townsquare Interactive in January, 2023.Had problems from the start with incorrect information on website. Seven months later, with a 4.6 star review on ****** and we are no where to be found on ******.Facebook sight has photos and descriptions that do not pertain to our business at all.Very disappointed.
Business response:
Hello *******, We are sorry to hear you have not been enjoying your experience. After doing a deep dive into your account, I see your campaign officially went live 02/14/2023. Meaning, that is the date the website officially was launched online, however, it can take some time before you are ranking for your services. At this point, your website is ranking top 10 on the 1st page of ****** for the services your business provides. A lot of businesses who have the tendency to search themselves online will not see their own busin... read more
I was in contact with ********************* for months before I decided to move forward, and I should've trusted my gut feeling not to move forward. This place is a SCAM! I have reached out to ********************* multiple times because I never received a call from one of his team members that was supposed to do the *** on my website, it's been 3 weeks and still nothing. This is a month-to-month fee so if nothing has been done in the first month, why am I expected to pay the second month. Being a small business owner, this ... read more
Business response:
Hello ******, We apologize if you have not enjoyed your experience. At Townsquare, we have departments that cover each aspect of your campaign. This allows you to reach out to someone regarding a specific issue. We would love to discuss how we can improve your experience. Please contact ********************************************* to speak with a representative.
I signed with this company to have a website made. After reading all the negative reviews like ones below and those on ******* Less than 24 hours later before my initial on boarding meeting I decided not to move forward. I spoke with accounting department and was told I didn't have to do anything on my end. I wouldn't be charged. I didn't even go through with the initial on boarding meeting, I canceled the meeting. 4 days later I received a charge on my credit card with no receipt. I reached out to their accounting departmen... read more
Business response:
Hello ******, As previously stated in our response to the complaint left on 7/14:After reviewing your account - we see it was placed into cancellation, meaning you will NOT be charged moving forward. A refund is being processed for the initial charge made. Refunds can take between 2-3 weeks in order for our billing department to process this transaction, then allow your bank to approve the return. If you have further questions about the refund, or your account, feel free to email *********************************************... read more
Frequently asked questions about Townsquare Interactive
How is Townsquare Interactive rated?
Townsquare Interactive has a 4.3 star rating with 5,256 reviews.
When is Townsquare Interactive open?
Townsquare Interactive is closed now. It will open on Monday at 8:00 a.m.